In-Demand Analyst lead, client services Jobs in Sydney, Nsw

Client Services Event Specialist - Global Growth Experiences Start up
ClassBento —Chatswood NSW
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Data entry
Quick Apply
13d
Analyst Lead, Client Services
FIS Global —Sydney NSW
- Full-time
- Management
- Recruiting
- Communication skills
- Employee stock purchase plan
- Health insurance
Sales Support Administrator/ Customer Care
Geoffrey Nathan Australia Pty Ltd —Barangaroo NSW
- From $70,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Project Administrator/ Coordinator
Marr Contracting International Ltd —Sefton NSW
- $90,000 - $135,000 a year
- Full-time
- Microsoft Excel
- Administrative experience
- Organisational skills
- Travel reimbursement
- Professional development assistance
Quick Apply
Corporate Services Manager
Granada Wealth Advisory —Balmain NSW
- $79,499 - $110,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Financial services
- Work from home
- Opportunities for advancement
Quick Apply
Business Analyst (Graduate to Mid-Level)
Searchbar Pty Ltd —Parramatta NSW
- $62,500 - $82,500 a year
- Part-time
- Customer service
- Salesforce
- Microsoft Office
- Work from home
- Parental leave
Quick Apply
Part-time Business Development & Partnerships
DOIT Studio —Haymarket NSW
- $30 - $45 an hour
- Part-time
- Sales
- Business development
- In-person
Quick Apply
7d
Senior Analyst, Governance - Client Service and Support
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Data analysis skills
- Annual leave
- Work from home
Lead Change Analyst
Department of Education —Sydney NSW
- $129,464 - $142,665 a year
- Full-time
- Analysis skills
- No degree
- Communication skills
- Opportunities for advancement
13d
Portfolio Scheduling & Reporting Lead
Standards Australia —Sydney NSW
- $145,000 - $170,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
Quick Apply
Graduate Field Services Business Analyst
Convergint Technologies —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Contract Officer
MDR Cleaning Services Pty Ltd —Arncliffe NSW
- $75,000 - $85,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
Quick Apply
11d
International Marketing Specialist – East Asia Region
Hampton Accelerate —Sydney NSW
- $78,000 - $82,000 a year
- Full-time
- Hybrid work
- Bilingual
- Communication skills
- Marketing
- Annual leave
Quick Apply
8d
Analyst - Transaction Services
BDO —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- On-the-job training
Sales & Business Development
Echo Link Pty Ltd —Barangaroo NSW
- From $27 an hour
- Part-time
- Sales
- No experience needed
- Business development
- Paid training
- Referral program
Quick Apply
7d
Scheduler / Administrator
Right at Home Sydney Parramatta —Pemulwuy NSW
- $75,000 - $80,000 a year
- Full-time
- Customer service
- Microsoft Office
- First Aid Certification
- Employee discount
Quick Apply
13d
Project Management Analyst
IQVIA —North Sydney NSW
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Senior Workplace Services Manager
NSW Department of Communities and Justice —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Office
- Microsoft Office
- No degree
- On-the-job training
- Employee assistance program
13d
Senior Technical Services Lead
Origin84 —Surry Hills NSW
- $120,000 - $135,000 a year
- Full-time
- Computer science
- Management
- Computer Science
Quick Apply
8d
Corporate Client Services & Hospitality Specialist
TAL —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
Quick Apply

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analyst lead, client services jobs near sydney, nsw

Client Services Event Specialist - Global Growth Experiences Start up

ClassBento -
Chatswood NSW

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year
13 days ago

Qualifications

Multilingual
Customer service
Analysis skills
Zendesk
Data entry
Communication skills

Full Job Description

Client Services Event Specialist

Do you love customer service and have a passion for art, craft, and cooking experiences? We’re looking for an enthusiastic and articulate Client Services Event Specialist with strong people and account management skills to join our team in a hands-on role to make a meaningful impact.

About ClassBento

ClassBento is a community marketplace for fun workshops, activities, and leisure experiences, both in-person and online. We help people switch off, learn new skills, discover new passions, and improve their wellbeing.

In a world that’s more connected than ever, stress and burnout are on the rise. Our experiences give people the chance to slow down, get creative, and enjoy the simple pleasure of making something with their own hands. It’s meaningful work, and we’re proud of the impact we have on individuals, teams, and small businesses.

About the Role

This hands-on role is ideal for someone who genuinely loves customer service, account management, and helping others.

Your role will include day-to-day customer service tasks as well as managing our inbound private group request channels. You’ll spend roughly 50% of your time directly supporting our customers via phone and Zendesk, and 50% managing our group booking enquiries, ensuring an exceptional experience for customers, including corporate clients. A focus will be on nurturing relationships with our existing corporate clients as well as outreach to clients as required.

You’ll be joining a close-knit, high-growth team and will play a key role in shaping how our customers experience ClassBento. You will ensure that you consistently uphold high service standards across key customer touchpoints both internally and externally.

This is a full-time role (Monday to Friday) with some flexibility for the right person. The position is hybrid, requiring you to work from our Chatswood office 2–3 days per week.

Responsibilities

Group Booking Management: Oversee private group requests, ensuring they are handled promptly to maintain high conversion rates and drive revenue (corporate events and private celebrations).
Teacher Liaison: Ensure our teachers provide prompt, helpful responses to group booking enquiries.
Customer Support: Act as an intermediary to ensure customers have all the information they need to complete their bookings, including following up with them as needed to win sales.
Account Management: Nurture corporate accounts and identify/convert opportunities to sell our workshops and gift cards.
Inbound Customer Support: Deliver exceptional customer service across inbound channels, primarily email/Zendesk and phone, maintaining our 5-star average rating on Google and other platforms.
Conflict Resolution: Resolve queries and manage issues or conflicts with customers and teachers, with professionalism and empathy. Work closely with our account managers to find fair, win-win outcomes when issues arise.
Hit Performance KPIs: Demonstrate best practices across the team, ensuring SLAs and group request conversion metrics are consistently met.

Skills & Experience

Minimum of 2-3 years’ experience in a full time customer service and/or account management role.
Excellent verbal and written communication skills; enthusiastic, outgoing, and confident.
Adaptable & resilient: We are a rapidly growing company and you’ll need to be comfortable with change.
You need to be able to calmly handle challenging situations or conflict without letting it get you down.
Strong attention to detail and excellent time management - you don't drop the ball.
Growth-oriented, continually seeking better ways to solve problems and deliver results.
A supportive team player who enjoys working both in-person and remotely.
Comfortable with using software like Zendesk, Aircall and CRM systems.Growth-oriented, continually seeking better ways to solve problems, improve processes, and deliver results.

Cultural Fit

Open: You value feedback, love learning, and are committed to continuous improvement.
Conscientious: You take ownership, pride yourself on doing great work, and ensure you don’t let others down.
Caring: You build empathetic, professional relationships with colleagues and customers.

Nice to Have

Experience with B2B sales.
A genuine love for experiences, arts, and crafts.
Tech startup or online marketplace experience is a plus!

The Fun Stuff

Join a talented team making a genuine social impact.
Competitive salary package
$500 annual training budget.
$1,000 worth of ClassBento experiences each year.
Flexible office and remote work environment.
Supportive, positive workplace—rated 5 stars on Glassdoor and Indeed.
Opportunities to contribute to projects within the Customer
Service team and collaborate across other departments as the business grows.

Details

Job Type: Full-time
Location: Hybrid
Eligibility: Applicants must have full Australian working rights.
Salary: $65k - $75k plus super

Ready to make an impact? Apply now with a cover letter - we’d love to hear from you! (Applications with no cover letter will not be reviewed.)

Pay: $65,000.00 – $75,000.00 per year

Application Question(s):

Please include a covering letter, we will NOT review any application if this is not provided

Work Location: Hybrid remote in Chatswood NSW 2067

Quick Apply

Refine Your Search

analyst lead, client services jobs in sydney, nsw

Client Services Event Specialist - Global Growth Experiences Start up

Analyst Lead, Client Services

Sales Support Administrator/ Customer Care

Project Administrator/ Coordinator

Corporate Services Manager

Business Analyst (Graduate to Mid-Level)

Part-time Business Development & Partnerships

Senior Analyst, Governance - Client Service and Support

Lead Change Analyst

Portfolio Scheduling & Reporting Lead

Graduate Field Services Business Analyst

Contract Officer

International Marketing Specialist – East Asia Region

Analyst - Transaction Services

Sales & Business Development

Scheduler / Administrator

Project Management Analyst

Senior Workplace Services Manager

Senior Technical Services Lead

Corporate Client Services & Hospitality Specialist

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