About Marriott International
Marriott International's portfolio includes JW Marriott alongside 29 world-class hotel brands. As the world's leading hospitality company, with over 10,000 hotels worldwide, Marriott offers unparalleled opportunities for associates to grow, develop, and build rewarding careers.
About JW Marriott
JW Marriott is part of Marriott International's luxury portfolio, with more than 100 stunning hotels and resorts located in gateway cities and inspiring destinations around the world. At JW Marriott, we believe our associates come first. When our associates thrive, our guests do too. Through The JW Treatment™, we foster a culture of care, well-being, development, recognition, and belonging. Here, you'll be part of a supportive community, surrounded by passionate professionals dedicated to creating exceptional guest experiences.
About the Role
As an Event Planner at JW Marriott Gold Coast Resort & Spa, you will play an important role in delivering seamless and memorable meetings and events from initial handover through to post-event follow-up. Working closely with clients and internal stakeholders, you will coordinate event logistics, prepare event documentation, and support the successful execution of a variety of events. You will partner with Sales, Event Operations, Culinary and other hotel departments to ensure exceptional service is delivered at every stage of the event journey. This role primarily manages events ranging from small meetings and social functions through to conferences and events of up to 100 attendees. You will have the opportunity to build strong client relationships, identify opportunities to enhance the event experience, and contribute to creating memorable events that encourage repeat business.
Key Responsibilities Event Planning & Client Management
- Meet with clients following the sales handover to understand their event objectives, requirements, and expectations.
- Coordinate planning meetings and communicate event requirements across hotel departments.
- Prepare and maintain event documentation, including Banquet Event Orders (BEOs).
- Coordinate meeting room setups, catering requirements, accommodation arrangements, and event logistics.
- Assist clients throughout the planning process and respond promptly to enquiries.
- Support the delivery of successful events through effective communication and coordination.
- Collaborate with Sales, Culinary, Event Operations, and third-party suppliers to ensure a seamless event experience.
- Ensure compliance with Marriott standards, policies, and procedures.
Sales & Revenue Support
- Identify opportunities to enhance the guest experience through additional products and services.
- Support customer site inspections and hotel tours when required.
- Build strong relationships with clients to encourage repeat business.
- Act as a key point of contact between clients and hotel departments throughout the event planning process.
Administrative & Financial Support
- Assist with event forecasting and reporting requirements.
- Ensure event details, billing information, and client requirements are accurately documented.
- Liaise with the Finance team to support invoicing and payment processes.
- Effectively utilise Marriott event management systems and technology platforms.
Exceptional Guest & Client Experience
- Maintain a professional and welcoming approach when interacting with clients and guests.
- Support Event Operations teams to ensure events are delivered to a high standard.
- Respond promptly and effectively to guest concerns and client requests.
- Gather client feedback and identify opportunities for continuous improvement.
- Conduct post-event follow-up and support future booking opportunities.
About You
To be successful in this role, you will have:
- Previous experience in hospitality, events, conference services, sales, hotel operations, or a related field.
- A passion for creating memorable guest experiences.
- Strong organisational and time management skills.
- Excellent communication and interpersonal abilities.
- Strong attention to detail and the ability to manage multiple priorities.
- A collaborative approach and willingness to work across departments.
- Experience using Microsoft Office Suite, Outlook, Teams, Excel and hotel or event management systems will be highly regarded.
- A qualification in Hospitality, Events, Business, or a related discipline is desirable but not essential.
Benefits
At JW Marriott Gold Coast Resort & Spa, you'll enjoy:
- Unlimited career development and growth opportunities within Marriott International.
- Associate accommodation rates and food & beverage discounts across Marriott properties worldwide.
- Recognition and reward programs.
- Industry-leading training and development opportunities.
- Well-being and mindfulness initiatives that support a healthy work-life balance.
- A collaborative and supportive team culture where associates are valued and empowered to succeed.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
