In-Demand Customer relations Jobs in Queensland

Support Coordinator / Psychosocial Recovery Coach (Entry-Level)
Flow Support —Springwood QLD
- Full-time
- Microsoft Office
- Case management
- No degree
- Employee assistance program
Community & Stakeholder Coordinator
Fulton Hogan —Fortitude Valley QLD
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
- Health insurance
- Parental leave
Claims Consultant, REST
TAL —Brisbane QLD
- Full-time
- Hybrid work
- Management
- Analysis skills
Quick Apply
Social Media & Event Marketing Manager
Superbar —Coolangatta QLD
- $30.96 - $35.35 an hour
- Part-time
- Hospitality
- In-person
- Communication skills
Quick Apply
8d
Student Experience Officer
Kaplan —Brisbane QLD
- Full-time
- Microsoft Office
- Master's degree
- Organisational skills
- Annual leave
6d
Community Facilities Planning Officer
City of Gold Coast —Bundall QLD
- From $111,401 a year
- Full-time
- Hybrid work
- Management
- Engineering
- Bachelor's degree
- Work from home
5d
Communications Officer (Stakeholder Engagement)
Queensland Government —Toowoomba QLD
- Management
- Communication skills
6d
CRM and Loyalty Specialist
Bevilles —Queensland
- Full-time
- CRM software
- Marketing
- Marketing
- Employee discount
5d
Groups & Events Manager - InterContinental Hayman Great Barrier Reef
InterContinental —Hayman Island QLD
- $90,000 a year
- Day shift
- Management
- Sales
- Analysis skills
2d
Finance Officer – Accounts Receivable
Community Enterprise Queensland —Queensland
- Up to $15,900 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance program
4d
Senior HR Lifecycle Specialist, Employee Relations and Transitions - APAC (HRBP)
Remote —Brisbane QLD
- $46,500 - $117,750 a year
- Remote
- Conflict management
- AI
- Negotiation
- Annual leave
- Work from home
11d
People and Wellbeing Coordinator
Torres Strait Island Regional Council —Cairns QLD
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
People & Culture Adviser
BDO —Brisbane QLD
- Full-time
- Microsoft Excel
- Microsoft Office
- Human resources
- Health insurance
- On-the-job training
3d
Operations Manager
Australia Post —Queensland
- Full-time
- Hybrid work
- Budgeting
- Manufacturing
- Leadership
3h
Leasing Specialist
Virgin Australia —Brisbane QLD
- Full-time
- Remote
- Microsoft Office
- Administrative experience
- Communication skills
- Work from home
- Employee assistance program
9d
Customer Relations Representative
IDEXX —East Brisbane QLD
- Full-time
- Communication skills
- Parental leave
Communication & Stakeholder Engagement Administrator
Downer Group —Gold Coast QLD
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
Administration Booking Officer
Sunnybank Private Hospital —Brisbane QLD
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
11d
Administration Officer
Queensland Government —Queensland
- Temporary
6d
CCB-144 Planning and Development Compliance Officer
Charters Towers Regional Council —Charters Towers QLD
- $90,418 - $95,198 a year
- Full-time
- Customer service
- Office
- Microsoft Office
- Annual leave
- On-the-job training
11d

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Support Coordinator / Psychosocial Recovery Coach (Entry-Level)

Flow Support
Springwood QLD

Apply Now

Job Details

Permanent | Full-time

Benefits

Employee assistance program

Qualifications

Certificate IV
Certificate III
NDIS Worker Orientation Module
Microsoft Office
Blue Card
Driver Licence
Case management
Organisational skills
Diploma
Working with Children Check
Communication skills

Full Job Description

Location

Springwood, QLD

Employment Type

Permanent Full-Time (37.5 hours/week, Monday to Friday)

About

This role is suited to individuals who have at least 12 months’ experience in the NDIS or community services sector and are either transitioning from hands-on support roles or already bring experience in care coordination, case management, or structured client support.

The position supports participants to understand, implement, and navigate their NDIS plans through a recovery-oriented and strengths-based approach, while managing participant supports in line with service agreements, funding parameters, and organisational requirements.

You will be part of a close-knit, supportive team that values open communication, accountability, adaptability, and collaboration. The role offers autonomy in managing a caseload, balanced with structured supervision, clear expectations, and ongoing professional development.

You will thrive in this role if you are organised, personable, and solutions-focused, with the ability to manage competing priorities, maintain accurate documentation, and engage confidently in complex or sensitive conversations. The work is dynamic and fast-moving, requiring flexibility and professionalism when supporting participants in the community, over the phone, and through digital platforms.

This is a full-time role of 37.5 paid hours per week, Monday to Friday (8:30 AM to 4:30 PM, with a 30-minute unpaid break). The role is based at Flow Support’s Springwood office, with regular face-to-face visits across Greater Brisbane as a core requirement of the position.

Responsibilities

Support participants to understand, implement, and maximise their NDIS plans in line with their goals, choice, and control
Coordinate and manage supports using a case management approach, including referrals, service alignment, follow-ups, and monitoring outcomes
Deliver recovery-oriented coaching using a strengths-based and trauma-informed framework, supporting capacity building and self-direction
Act as a primary point of contact for participants, families, and providers, maintaining professional, responsive, and respectful communication
Maintain accurate, timely, and real-time digital case notes, records, and progress updates in accordance with compliance and audit requirements
Manage a caseload effectively by prioritising tasks, meeting documentation timeframes, and tracking service outcomes and deliverables
Handle complex, sensitive, or challenging conversations with care, professionalism, and emotional intelligence
Build and sustain strong working relationships with participants, informal supports, and service providers to support continuity of care
Monitor service delivery against participant goals and funding parameters, escalating risks or barriers where required
Participate in supervision, reflective practice, performance review processes, and ongoing professional development
Contribute to a positive, person-led, collaborative service culture aligned with Flow Support values
Uphold NDIS Practice Standards, Flow Support policies and procedures, duty of care obligations, and privacy requirements

Requirements

Highly Desirable but Not Mandatory Requirements:

Minimum 12 months’ experience in NDIS or community support (e.g. Support Worker, Peer Worker, LAC, or Assistant SC/PRC)
Certificate IV or higher (or working towards) in Mental Health, Community Services, or a related field
Confident and compassionate communication skills – both written and verbal
Demonstrated experience in case management, care coordination, or structured client support, including managing multiple participants concurrently
Experience in customer relations or client-facing service roles, with the ability to build rapport, manage expectations, and respond professionally to concerns
Demonstrated ability to work with KPIs, service targets, or performance measures, including time management, documentation compliance, and outcome tracking
Strong organisational skills with the ability to prioritise competing demands, meet reporting timeframes, and maintain accurate records
Adaptive and solutions-focused mindset, with the ability to respond to changing participant needs, service availability, and system requirements
Basic understanding of service promotion, relationship building, or referral pathways, including engaging participants and providers in a values-aligned way
Confidence using digital systems such as CRMs, case management platforms, Microsoft Office, and online portals (e.g. NDIS systems)

Mandatory Requirements:

NDIS Worker Screening Check
Working with Children Check (Blue Card)
NDIS Worker Orientation Module – Quality, Safety and You
NDIS Induction Module
NDIS Supporting Safe and Enjoyable Meals (Mealtime Management) Module
COVID-19 Infection Control Training
Reliable vehicle and current Australian driver’s licence (essential for community visits)

Classification:
Flow Support applies SCHADS Award levels based on qualifications and experience:

Level 2.1: Certificate III (or equivalent experience) + 12% superannuation

Level 2.2: Certificate IV or Diploma + 12% superannuation

Higher qualifications reviewed prior to offer + 12% superannuation

What We Offer

Structured 37.5-hour work week (Monday to Friday) – predictable hours that support balance and sustainability.

A warm, values-driven team environment – based in our Springwood office, where open communication and teamwork are part of everyday practice.

Dedicated admin support – to reduce your paperwork load so you can focus on meaningful participant work.

Ongoing mentoring and professional development – including reflective supervision, skill-building workshops, and growth pathways within Flow Support.

Access to a 24/7 Employee Assistance Program (EAP) – for confidential mental health and wellbeing support whenever you need it.

Monthly in-person team gatherings – designed to strengthen connection, celebrate wins, and nurture a positive, trauma-informed workplace culture.

A digital-first, sustainable workplace – we’re proud to be 100% paper-free, using secure cloud systems that make your work smoother and more efficient.

Australia-Wide Services Available

Personal & Person-Centred Approach

Goal-Focused & Flexible Supports

Apply Now

Refine Your Search

customer relations jobs in queensland

Support Coordinator / Psychosocial Recovery Coach (Entry-Level)

Community & Stakeholder Coordinator

Claims Consultant, REST

Social Media & Event Marketing Manager

Student Experience Officer

Community Facilities Planning Officer

Communications Officer (Stakeholder Engagement)

CRM and Loyalty Specialist

Groups & Events Manager - InterContinental Hayman Great Barrier Reef

Finance Officer – Accounts Receivable

Senior HR Lifecycle Specialist, Employee Relations and Transitions - APAC (HRBP)

People and Wellbeing Coordinator

People & Culture Adviser

Operations Manager

Leasing Specialist

Customer Relations Representative

Communication & Stakeholder Engagement Administrator

Administration Booking Officer

Administration Officer

CCB-144 Planning and Development Compliance Officer

I want to receive the latest job alert for customer relations in queensland

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