Being in a business support role at Australia Post means helping our people deliver for every Australian. Just like our Posties, you’re still the people behind every parcel. Whatever your team or role, you’re helping grow our people, grow our business and making a lasting impact on the Australian community. You’ll find a culture of connection in our great people and the flexibility to balance work with life outside of it.
About the opportunity
As the FLM Operations Manager Sunshine Coast, you'll lead the safe, efficient and reliable operation of the Sunshine Coast Parcel Facility and Delivery Operations, driving performance across safety, service, people, cost and compliance. Reporting to the Network Manager, you'll lead a diverse team while working closely with stakeholders across Delivery, Processing, Transport, Safety, Finance and HR to achieve operational excellence. Success in this role means creating a high-performing culture, delivering exceptional customer outcomes and continuously improving how work is planned and executed across the facility.
You’ll also
- Lead daily operations to achieve performance targets across safety, service, cost and compliance.
- Drive continuous improvement initiatives that improve productivity, service reliability and operational efficiency.
- Optimise labour, fleet and contractor performance through effective planning, leadership and stakeholder management.
Lead and support teams through change while building a strong safety, wellbeing and customer-focused culture.
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About you
You're a proven people leader who thrives in fast-paced operational environments and knows how to bring teams together around a shared goal. You balance strong commercial acumen with genuine care for your people, creating an environment where safety, accountability and performance go hand in hand. Collaborative and resilient, you're comfortable navigating complexity, influencing stakeholders and leading teams through change while maintaining a strong focus on customer outcomes.
You’ll also
- Demonstrated leadership experience within logistics, transport, supply chain, distribution, manufacturing or other operational environments.
- Experience leading teams in industrialised environments, including managing industrial relations matters and working with unions.
- Strong stakeholder management and communication skills, with the ability to build trusted relationships and influence outcomes.
Experience managing budgets, performance metrics and continuous improvement initiatives to drive operational results.
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What else is in it for you?
- Bring your whole self to work every day and be met by a welcoming bunch of people who respect and support you
- Flexible and hybrid working arrangements
- Opportunities for growth and development through formal programs or mentorship
- Exclusive team member discounts and offers for more cash in your pocket, evolving policies for flexible working, leave types and access to health and wellbeing resources
All walks, one route
It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.
We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at [email protected] or on 03 8737 9415.
