In-Demand At your service manager (front office) Jobs in Queensland

At Your Service Manager (Front Office)
Marriott International, Inc —Surfers Paradise QLD
- Full-time
- Hospitality
- Management
- Recruiting
At Your Service Manager (Front Office)
JW Marriott Gold Coast Resort & Spa —Surfers Paradise QLD
- $75,000 - $85,000 a year
- Full-time
- Hospitality
- Management
- Recruiting
Quick Apply
Assistant Manager (Front Office)
Stamford Hotels & Resorts —Brisbane QLD
- Nights as needed
- Microsoft Word
- CPR Certification
- Microsoft Excel
Duty Manager - Front Office
SeaLink K'gari (Fraser Island) —Kingfisher Bay QLD
- Full-time
- Customer service
- First Aid Certification
- Hotel experience
- Travel reimbursement
- Employee assistance program
Hotel Service Manager Positions
Accor Apartments & Realty —Cairns QLD
- $79,400 - $100,000 a year
- Weekend availability
- Hospitality
- Supervising experience
- Hotel experience
Assistant Manager - Front Office
NOVOTEL —Surfers Paradise QLD
- $79,521 a year
- Weekend availability
- Hospitality
- Management
- Microsoft Office
Quick Apply
Front Office Manager
RACV —Gold Coast QLD
- From $100,000 a year
- Weekend availability
- Recruiting
- Organisational skills
- Budgeting
- Parental leave
- Employee assistance program
Administration Manager
Bolton Clarke —Gold Coast QLD
- Full-time
- Microsoft Excel
- Management
- Microsoft Office
- Health insurance
- Employee assistance program
Hotel Manager Positions
Accor Apartments & Realty —Cairns QLD
- $79,400 - $120,000 a year
- Weekend availability
- Hospitality
- Supervising experience
- Time management
Hotel or Motel Manager
SAI VTYS PTY LTD tranding as kobbers motor inn —Dalby QLD
- $80,000 - $90,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee discount
- Free food
Quick Apply
Office Services Manager
Grant Thornton Australia —Brisbane QLD
- Full-time
- Hospitality
- Administrative experience
- Agile
- Health insurance
- Gym membership
4d
Administration Assistant
G.James —Cairns QLD
- Urgently hiring
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
Assistant Manager - Front Office | InterContinental Sanctuary Cove Resort
InterContinental —Sanctuary Cove QLD
- Weekend availability
- English
- Organisational skills
- Leadership
- Parental leave
Front Office Manager - 9 Month Term (Maternity coverage)
Oaks Hotels —Brisbane QLD
- Weekend availability
- Management
- Customer service
- Supervising experience
- Health insurance
- Parental leave
Quick Apply
12d
QLD Area Manager
Adairs —Queensland
- Full-time
- Sales
- Recruiting
- Leadership
- Parental leave
- Employee assistance program
Assistant Manager
Accor Apartments & Realty —Cairns QLD
- Weekend availability
- Hospitality
- Supervising experience
- Restaurant experience
10d
Client Ticketing Services Manager
Ticketek Entertainment Group —Brisbane QLD
- $72,500 a year
- Full-time
- Hybrid work
- Annual leave
- Parental leave
Quick Apply
Duty Manager - Overnights (Pre-Opening)
Andaz Gold Coast —Gold Coast QLD
- Weekend availability
- Leadership
- Communication skills
- Hotel experience
Experienced Holiday Resort Manager – Full Time
Peninsular Gold Coast —Surfers Paradise QLD
- $65,000 - $73,000 a year
- Urgently hiring
- Administrative experience
- Computer skills
- In-person
Quick Apply
9d
Front Desk Manager
UniLodge Australia Pty Ltd —Brisbane QLD
- Full-time
- Communication skills

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At Your Service Manager (Front Office)

Marriott International, Inc -
Surfers Paradise QLD

Apply Now

Job Details

Full-time

Qualifications

Hospitality
Management
Recruiting
Front desk
Guest services
Communication skills
Office experience

Full Job Description

Additional Information
Job Number26079120
Job CategoryRooms & Guest Services Operations
Location158 Ferny Avenue, Surfers Paradise, Queensland, Australia, 4217
ScheduleFull Time
Located Remotely?N
Position Type Management

About the Company

Marriott International portfolio of brands includes JW Marriott alongside 33 other Marriott brands. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 135 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

About the role

Responsible for the successful functioning of the department. Major responsibility of the department is to receive all in-house and outside telephone calls and process requests professionally and correctly. This includes taking room service orders, receiving and processing all requests for additional items, directions, correcting any issues and, if necessary, forwarding calls on to appropriate areas. The Manager needs to ensure the agents’ information is thorough and up-to-date. Accountable for tracking all guest requests and issues to use as process improvement tool. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

Critical responsibilities:

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Tracks all guest issues from various sources and report results.

Ensures guest requests/issues are logged.

Oversees the financial aspects of the department including purchasing and payment of invoices.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Identifies trends in guest issues for resolution.

Schedules and supervise staff to ensure prompt, friendly, and attentive service.

Supervises AYS agents and runners to ensure prompt and complete resolution of guest calls and requests.

Coordinates the process of receiving and resolving guest issues and requests.

Supporting Management of Guest Service Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Manages all day-to-day operations.

Understands employee positions well enough to perform duties in employees' absence.

Supporting Human Resource Activities

Assists in the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Assists in recruitment, hiring, training, and orientation of department personnel.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluates results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Ensures that all department equipment is in proper working condition and that department areas and storerooms are clean.

Performs departmental administrative duties.

Attends meetings (e.g., front office supervisor meetings, operations meetings, forecast meetings, monthly department meetings, sales strategy, pre-con meetings).

Successful Candidates will have

2 years experience in the guest services, front desk, or At Your Service department
Passion for creating memorable guest experiences
Strong knowledge of hotel operations, including front office, concierge, housekeeping, and food & beverage coordination
Current work authorization (as applicable to the location)
Previous supervisory or management experience in a luxury hospitality environment
Strong problem-solving and conflict resolution abilities
Strong problem-solving and conflict resolution abilities
Proactive and results-driven approach
Proactive and results-driven approach

The Benefits

Enjoy the benefits of:

Unlimited strategic development and career opportunities

Generous accommodation and food and beverage discounts including all properties within the Marriott International group

Recognition programs to keep you motivated

The best hotel training opportunities provided

Wellbeing and mindfulness programs to ensure you stay healthy

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

at your service manager (front office) jobs in queensland

At Your Service Manager (Front Office)

At Your Service Manager (Front Office)

Assistant Manager (Front Office)

Duty Manager - Front Office

Hotel Service Manager Positions

Assistant Manager - Front Office

Front Office Manager

Administration Manager

Hotel Manager Positions

Hotel or Motel Manager

Office Services Manager

Administration Assistant

Assistant Manager - Front Office | InterContinental Sanctuary Cove Resort

Front Office Manager - 9 Month Term (Maternity coverage)

QLD Area Manager

Assistant Manager

Client Ticketing Services Manager

Duty Manager - Overnights (Pre-Opening)

Experienced Holiday Resort Manager – Full Time

Front Desk Manager

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