We are Accor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Building on the strength of our teams, we personalise expert solutions to break new ground and reimagine hospitality to inspire new ways to experience the world.
Role: Hotel Manager Positions - Executive Assistant Manager and Operations Manager
Salary: $79,400 to $120,000 annually
Location: This role will be based in Far North Queensland, encompassing Pullman Port Douglas and Pullman Palm Cove
Contract: Permanent Full-Time
Employer: Accor Australia and New Zealand Hospitality Pty Ltd
Date Posted: 27 July 2026
Applications Close: 24 August 2026
As our next Executive Assistant Manager, you will:
- Lead by example, collaborating closely with the Area General Manager and departmental leaders to efficiently manage operational needs
- Engage in forward planning and strategic thinking for future success to ensure profitable operation across all departments
- Set performance benchmarks and define expectations across departments to continuously enhance and uphold service standards
- Implement and maintain safety protocols and security measures with guests, staff, and property in mind
- Address and find solutions to operational, departmental and guest challenges
- Provide mentorship and guidance to empower teams in developing their own expertise and personal growth
As our next Operations Manager, you will:
- Lead by example, collaborating closely with the General Manager and departmental leaders to efficiently manage operational needs
- Engage in forward planning and strategic thinking for future success to ensure profitable operation across all departments
- Set performance benchmarks and define expectations across departments to continuously enhance and uphold service standards
- Implement and maintain safety protocols and security measures with guests, staff, and property in mind
- Address and find solutions to operational issues and challenges
- Provide mentorship and guidance to empower teams in developing their own expertise and personal growth
Qualifications & Experience (Applicable to All Roles):
- Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor
- Proficiency in using reservation and property management systems is a plus
- Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
- Masterful in the art of both the written and spoken communication
- Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays
Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
