In-Demand Technical support service desk Jobs in Queanbeyan Nsw

ICT Support Officer
SkyDB —Canberra ACT
- $35 - $100 an hour
- Contract
- Azure
- Management
- Analysis skills
Quick Apply
5d
Global Tier 1 Service Desk Technician
KBR —Canberra ACT
- Weekend availability
- Hybrid work
- Customer service
- Associate degree
- Communication skills
- Parental leave
ICT Support Officer
radk tech pty ltd —Canberra ACT
- From $60 an hour
- Contract
- In-person
- Communication skills
Quick Apply
8d
Desktop Engineer - Canberra
NTT —Canberra ACT
- Urgently hiring
- Customer service
- Communication skills
Quick Apply
8d
ICT Customer Support Officer – Service Desk Analyst
MSOFT Technologies —Canberra ACT
- $80,000 - $90,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
Quick Apply
1d
Technical Service Desk
Unisys —Canberra ACT
- Weekend availability
- Customer service
ICT Security Analyst
Fujitsu —Barton ACT
- Management
- Organisational skills
- Communication skills
11d
ICT Service Desk Manager
The Department of Parliamentary Services —Canberra ACT
- $101,168 - $113,706 a year
- Call employer
- Management
- Customer service
- Recruiting
- Free parking
- Gym membership
8d
ICT Support Officer | Full-time Temporary with a Possibility of Permanency
Digital Canberra —Canberra ACT
- $102,657 - $116,592 a year
- Temporary
- Hybrid work
- Work from home
3h
ICT Engineer
BAE Systems —Canberra ACT
- Weekend availability
- Hybrid work
- Management
- Engineering
- Administrative experience
5d
Content Officer, Social Media | Full-time Temporary with a Possibility of Permanency
Chief Minister, Treasury and Economic Development —Canberra ACT
- $95,722 - $100,956 a year
- Temporary
- Marketing
- Analytics
11d
Senior Applications Administrator | Full-time Temporary with a Possibility of Permanency
Digital Canberra —Canberra ACT
- $127,597 - $136,873 a year
- Temporary
- Hybrid work
9h
Network Technical Specialist
Telstra —Canberra ACT
- Full-time
- Engineering
- Bachelor's degree
Network Technical Specialist
Telstra Business Technology Centre Perth South —Canberra ACT
- Full-time
- Engineering
- Bachelor's degree
Senior Technical Field Engineer
Unisys —Canberra ACT
- Full-time
- Customer service
- Communication skills
- Time management
Level 3 Engineer
Cubic Corporation —Canberra ACT
- Full-time
- Doctoral degree
- Master's degree
- Bachelor's degree
7d
Lead Client Technical Architect
Unisys —Canberra ACT
- Full-time
- Azure
- Management
- SharePoint
11d
Business Analyst
Unisys —Canberra ACT
- Full-time
- Writing skills
- Analysis skills
- Software development
Mechanical Technician
CAF Australia —Canberra ACT
- Manufacturing
14d
Assistant Director, Development Planning | Full-time Temporary with a Possibility of Permanency
City and Environment —Canberra ACT
- $127,597 - $136,873 a year
- Temporary
9h

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ICT Support Officer

SkyDB
Canberra ACT

Quick Apply

Job Details

Contract
$35 - $100 an hour
5 days ago

Qualifications

Desktop support
Azure
Management
Analysis skills
ITIL
Organisational skills
Communication skills
Help desk

Full Job Description

ICT Support Officer – APS / Government | Baseline Clearance

Location: Barton, Canberra ACT

Work Arrangement: 100% Onsite

Contract: 3 months + possible 3-month extension

Hours: 37.5 hours per week, Monday–Friday

Security Clearance: Current Baseline clearance required

Level: APS5 equivalent

About the Opportunity

We are seeking an experienced ICT Support Officer to join a Business Systems Unit and provide frontline ICT support to staff across Australia and overseas. This is a hands-on ICT support opportunity suited to someone with experience across service desk, helpdesk, desktop support or ICT operations, particularly within an Australian Government or Commonwealth environment.

You will be responsible for troubleshooting and resolving a broad range of hardware, software, network, account and device-related issues while also supporting ICT projects, technology rollouts and ongoing operational activities.

This is a fully onsite role in Barton, Canberra, with the successful candidate required to work from the office Monday to Friday.

Key Responsibilities

Provide frontline ICT support across hardware, software, network, account and device-related issues.
Triage, investigate, resolve and escalate incidents and service requests in accordance with agreed service levels.
Support users across Microsoft on-premises and cloud environments.
Administer user accounts, devices, software and ICT systems.
Maintain accurate ICT asset, service and support records.
Assist with ICT deployments, upgrades, testing, rollouts and implementation activities.
Support broader ICT projects and operational initiatives.
Prepare and maintain ICT procedures, user guides, knowledge articles and technical documentation.
Liaise with internal users, vendors and external service providers to resolve technical issues.
Identify recurring technical issues and contribute to process and service improvements.
Support cyber security controls, patching, access management and incident reporting.
Assist with maintaining reliable and secure ICT services across the organisation.
Work collaboratively with the broader ICT team to ensure quality outcomes and effective service delivery.

Key Skills & Experience

The successful candidate will ideally have:

Demonstrated experience providing ICT support, service desk, helpdesk or desktop support services.
Experience supporting users within an Australian Government/Commonwealth environment.
Strong troubleshooting skills across hardware, software, networking, user accounts and devices.
Experience working within Microsoft on-premises and cloud environments.
Strong analytical and problem-solving capabilities, with the ability to assess issues, identify risks and develop practical solutions.
Excellent communication skills, with the ability to explain technical issues and solutions to both technical and non-technical users.
Strong organisational skills and the ability to manage multiple competing priorities and deadlines.
Experience supporting ICT projects, upgrades, deployments, testing or implementation activities.
Understanding of ICT security, governance and operational requirements.
A customer-focused approach and commitment to providing responsive and professional ICT support.

Desirable Experience

The following would be highly regarded:

Active Directory – on-premises and/or Azure AD / Microsoft Entra ID.
Understanding and practical application of ITIL principles.
Experience working with ICT service management/ticketing platforms.
Previous experience supporting large or geographically distributed user environments.
Experience within Australian Government or other highly regulated environments.

Mandatory Requirements

Current Baseline security clearance is mandatory.

Candidates must already hold an active Baseline clearance at the time of application. New clearance sponsorship is not available for this opportunity.

Canberra-based: The successful candidate must be available to work 100% onsite in Barton, Canberra, Monday to Friday.

Full-time: 37.5 hours per week. Part-time arrangements cannot be accommodated.

Contract Details

Initial term: 3 months
Extension: Possible additional 3 months
Maximum potential duration: Up to 6 months
Location: Barton, ACT
Work arrangement: Fully onsite
Hours: 37.5 hours per week
Level: APS5 equivalent
Security: Current Baseline clearance required

Interested?

If you are an experienced ICT Support / Service Desk / Desktop Support professional with current Baseline clearance and strong Australian Government experience, we would like to hear from you.

Apply now or reach out directly for further information.

Pay: $35.00 – $100.00 per hour

Work Location: In person

Quick Apply

Refine Your Search

technical support service desk jobs in queanbeyan nsw

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Senior Technical Field Engineer

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Mechanical Technician

Assistant Director, Development Planning | Full-time Temporary with a Possibility of Permanency

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