In-Demand Customer excellence Jobs in Parramatta, Nsw

Event Cinemas Hornsby_Frontline Cinema Worker
EVT Group —Hornsby NSW
- Management
- Customer service
- No degree
Mailroom & Transport Assistant
NSW Health —Westmead NSW
- $57,126.66 - $64,458.80 a year
- Part-time
- Microsoft Office
- Organisational skills
- Computer skills
- Employee assistance program
8d
Office Manager
Marlet International Pty Ltd —Rydalmere NSW
- $79,000 - $94,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Travel reimbursement
- Parental leave
Quick Apply
13d
CONNOR Retail Assistant - Parramatta, NSW
CONNOR —Parramatta NSW
- Management
Administration Officer
NSW Health —Westmead NSW
- $35.84 - $36.96 an hour
- Part-time
- Customer service
- Research
- Microsoft Office
13d
Cabin Crew
Virgin Australia —Sydney NSW
- Weekend availability
- CPR Certification
- First Aid Certification
- Annual leave
- Employee discount
Event Cinemas Top Ryde - Cinema Worker Level 2
EVT Group —Ryde NSW
- Management
- Customer service
- No degree
Assistant Store Manager (2IC) - Victoria's Secret @Homebush
Victoria's Secret —Homebush NSW
- From $63,000 a year
- Full-time
- Management
- Customer service
- Team management
- Employee discount
Quick Apply
Second in Charge Retail - ASM (Full-time) - Bath & Body Works - @MacquarieCentre
Bath & Body Works —Macquarie Park NSW
- From $63,000 a year
- Full-time
- Management
- Team management
- POS
- Employee discount
Quick Apply
Manager Customer Service
Department of Climate Change, Energy, the Environment and Water —Sydney Western Suburbs NSW
- $152,677 - $167,562 a year
- Full-time
- Hybrid work
- Customer service
- Annual leave
13d
Casual Sales Assistant - Mt Druitt, NSW
Ally Fashion —Mount Druitt NSW
- Weekend availability
- Employee discount
- Referral program
In Store Team Member
Domino’s Pizza —Parramatta NSW
- Overtime
- Customer service
- No experience needed
- Employee discount
Quick Apply
DISTRIBUTION DELIVERY DRIVER - NSW NDC
Winc —Erskine Park NSW
- $1,500 - $2,200 a week
- Monday to Friday
- Management
- Customer service
- Communication skills
Back of House Assistant - Chatswood
JD Sports Australia & New Zealand —Chatswood NSW
- Weekend availability
- Hospitality
- Customer service
- Organisational skills
- Parental leave
- Employee assistance program
Warehouse Storeperson
Clever Choice —Auburn NSW
- $32 - $35 an hour
- Full-time
- Forklift
- Warehouse
- Warehouse experience
Quick Apply
NSW Customer Experience Representative - Hybrid
CDC NSW —Seven Hills NSW
- $60,000 - $65,000 a year
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Microsoft Office
- Work from home
Storage Consultant
Storage King —Rouse Hill NSW
- Full-time
- Sales
- Customer service
- Communication skills
- Annual leave
- Parental leave
14d
Customer Excellence Representative
Carbiz Rentals —Mascot NSW
- $55,000 - $60,000 a year
- Overtime
- Customer service
- Administrative experience
- Communication skills
Delivery Driver
Tempe Tyres & Wheel Centre —Padstow NSW
- $28.00 - $29.50 an hour
- Full-time
- In-person
- Employee discount
Quick Apply
12d
Conference Registration Manager
Gartner —Sydney NSW
- Full-time
- Hybrid work
- Google Suite
- Microsoft Excel
- Microsoft Office

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Event Cinemas Hornsby_Frontline Cinema Worker

EVT Group
Hornsby NSW

Apply Now

Job Details

Casual

Qualifications

Management
RSA
Customer service
Property maintenance
TMS
Cleaning
Security
LMS

Full Job Description

Title: Cinema Employee Level 2

Position Overview:
A team member at this level has completed induction and training to attain the competency required to perform work within the scope of this level; or holds the equivalent experience or expertise required to perform work within the scope of this level.
Provides exemplary customer service and executes tasks associated with supporting the operation of a cinema entertainment complex to the highest standard.
Is responsible for the quality of their own work, while subject to routine supervision either individually or in a team environment on a range of tasks.
Makes decisions and exercises discretion in relation to routine matters within their area of work, drawing on their skill, training, and knowledge for this level.
Subject to knowledge and skill at this level, this team member may operate flexibly as required between work areas.
May be undertaking training as a bio-box operator, subject to routine supervision.

Our Vision is being leaders in creating experiences and properties that escape the ordinary.
Our Purpose is to make the day better for ourselves, each other, our group, our customers, and communities.
We do this by living our values of empowerment, possibilities, and community. We achieve our Vision and Purpose by delivering on our goals and values.
Our Goals

Growing revenue above market
Maximise assets
Business transformation

Our Values

Empowerment: We make it happen
Possibilities: We evolve and innovate
Community: We make the connection

Cinema Worker Level 2 Key Accountabilities

General Cinema Duties
Continuously monitor and consistently deliver customer service to a high standard. Ensures a positive experience for all patrons by prioritising and attending to their needs proactively.
Address and handle minor customer feedback, ensuring prompt resolution while maintaining a positive customer experience, within the scope of knowledge and skill at this level.
Actively contribute to and participate in all cinema campaigns.
Follow Workplace Health and Safety policies and procedures including emergency procedures.
Attend and complete all mandatory training sessions as designated by EVT.
Assist fellow employees as needed, fostering a cooperative and supportive work environment.
Conduct thorough and precise opening, closing and shift change-over procedures for the relevant area.
Ensure a well-maintained and aesthetically pleasing work area through regular presentation and minor maintenance tasks.
Monitor, action (where appropriate to skill and knowledge level) and/or report any issues with all cinema assets and property. This includes but is not limited to; auditorium seating, all cinema equipment, customer facing and back-of-house property and products, including bathroom facilities.
Maintain a high standard of cleanliness and hygiene through diligent cleaning practices.
Security knowledge and awareness.
Queue management and crowd control.
Lost property maintenance.
Retail Customer Service
Proficiency in register operation and ticketing systems.
Product and service knowledge.
Cash preparation and responsibility for own till.
Conduct self-audits and ensure financial balance through attention to detail and accuracy.
Prepare food and beverages for sale, ensuring a high standard of quality and product presentation.
Maintain product stock levels and presentation, in accordance with planograms where applicable.
Assist with stock control through accurate stock handling. Support preparation for stocktake as required.
RSA qualifications as required.
Cinema Attendant
Maintain an elevated standard of customer service by prioritising and attending to their needs proactively.
Presentation and minor maintenance of games machines.
Queue management and crowd control including allocated seating management.
Performs regular checks of ticketing, auditoriums and public access areas. Action and/or report issues as appropriate to skill and knowledge at this level.
Support on-screen presentation by monitoring, actioning and/or reporting film quality, in-cinema comfort and ambiance issues.
4. Bio-Box Training
Identify projection room equipment including audio equipment, TMS, LMS, BMS, workstation, projectors, film formats.
Monitor and rectify issues with sound, focus/framing in auditoriums, supporting a high standard of content presentation.
Content management including DCP-delivery and ingest via physical hard drives, IP delivery & satellite delivery.
Monitor the delivery of alternative content including live satellite streaming and special event screenings.
TMS daily scheduled session check.
Audio Video content requirements for Conference and Events (AV equipment, laptops, audio format changes etc.).
Knowledge in film programming.
General maintenance within the cinema complex as appropriate to skill and knowledge at this level.

KPI’s

KPI - Operational Responsibility for Cinema

NPS results.
Achieve a sound level of competence in cash handling.
Food and beverage prepared and served to a high standard and in a timely manner.
Performs effective suggestive selling and upselling techniques.
Accurate handling of stock.
Completes service checklists.
Effectively manages cinema turnaround times.
General level of interest in the role.
Willingness to help others.
Support of fellow employees.

Skills and Experience

These are the desired skills and experience for this role:

Competent in basic Maths and English
Competent in cash handling

Behavioural Capabilities
The following are the mindsets and behaviours required for this role:

Customer Focused: Dedicated to delivering excellence in customer sentiment. Continuously strives to improve customer sentiment.
Contributing to the team: Focused on creating a team-oriented workplace which fosters collaboration between colleagues.
Communication: Displays effective communication with all team members and customers.
Decision Making: Ability to make effective decisions.
Work Standards: All tasks are completed to the highest standards.
Personal Presentation: Maintains personal presentation and grooming.
Safety Awareness: a commitment to following policies and procedures. Active participation and engagement in company health and safety initiatives.

Apply Now

Refine Your Search

customer excellence jobs in parramatta, nsw

Event Cinemas Hornsby_Frontline Cinema Worker

Mailroom & Transport Assistant

Office Manager

CONNOR Retail Assistant - Parramatta, NSW

Administration Officer

Cabin Crew

Event Cinemas Top Ryde - Cinema Worker Level 2

Assistant Store Manager (2IC) - Victoria's Secret @Homebush

Second in Charge Retail - ASM (Full-time) - Bath & Body Works - @MacquarieCentre

Manager Customer Service

Casual Sales Assistant - Mt Druitt, NSW

In Store Team Member

DISTRIBUTION DELIVERY DRIVER - NSW NDC

Back of House Assistant - Chatswood

Warehouse Storeperson

NSW Customer Experience Representative - Hybrid

Storage Consultant

Customer Excellence Representative

Delivery Driver

Conference Registration Manager

I want to receive the latest job alert for customer excellence in parramatta, nsw

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