In-Demand Communication specialist Jobs in North Sydney, Nsw

Customer Advocacy Specialist
Virgin Australia —Sydney NSW
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Work from home
2d
Operations Manager - NDIS Service Provider
Good Directions —Hornsby NSW
- From $175,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Business development
- Travel reimbursement
- Work from home
Quick Apply
13d
Medical Receptionist - Kingsgrove
Touch —Kingsgrove NSW
- $37 an hour
- 8 hour shift
- Customer service
- Medical office experience
- Organisational skills
Quick Apply
Medical Receptionist
Dr Arthur Ouzas —Pyrmont NSW
- $52,880.00 - $89,304.25 a year
- Part-time
- Customer service
- Medical office experience
- Front desk
Quick Apply
Marketing Coordinator (Events, PR & Partnerships) - 6 Month Contract
R.M. Williams —Sydney NSW
- Temporary
- Marketing
- Organisational skills
- Communication skills
- Parental leave
- Employee discount
17h
IEA Partnership Specialist Sydney
Royal Rehab —Sydney NSW
- $77,000 a year
- Full-time
- CRM software
- Recruiting
- Health insurance
- Employee assistance program
17h
Junior PR Consultant
VIVA! Communications —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Promotions & Experience Assistant
Omnicom Group —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Communication skills
14d
System Administrator
Techmate AI Solutions —Sydney NSW
- $75,465.97 - $132,843.71 a year
- Full-time
- Azure
- Computer Science
- Administrative experience
- Work from home
- Professional development assistance
Quick Apply
Communications Assistant, Australia
Institute for Energy Economics and Finan —Sydney NSW
- $74,568 - $89,988 a year
- Weekend availability
- CRM software
- Google Suite
- Writing skills
- Annual leave
- Parental leave
Quick Apply
English (Australian) Language Specialist - Freelance AI Trainer Project
Meridial —Sydney NSW
- $6 - $65 an hour
- Contract
- Remote
- Engineering
- AI
- Health insurance
- Annual leave
Talent Acquisition Manager
Achieve Australia —Blenheim Road NSW
- Full-time
- Hybrid work
- Management
- Customer service
- Team management
- Annual leave
14d
Graduate/Junior Recruitment Opportunity
Talent —Sydney NSW
- Full-time
- Hybrid work
- Sales
- Bachelor's degree
- Recruiting
- Work from home
Diversity Equity Inclusion Belonging Specialist - NFP
Catholic Healthcare —Macquarie Park NSW
- Full-time
- Communication skills
- Parental leave
- Gym membership
Quick Apply
Sales & Marketing Coordinator
Infopro Digital Services Limited —Kingsgrove NSW
- Full-time
- Hybrid work
- CRM software
- Sales
- Research
- Annual leave
Quick Apply
Gift in Wills Specialist
Baptist World Aid Australia —North Ryde NSW
- $15,899 a year
- Part-time
- Hybrid work
- CRM software
- Management
- Microsoft Office
- Work from home
- Parental leave
Quick Apply
8d
Graduate - Health Education Officer
Uniting NSW.ACT —Potts Point NSW
- Weekend availability
- Databases
- In-person
- Communication skills
5d
TCM Practitioner – Specialist in Integrative Oncology & Cancer Care
Restore Health & Wellness —St Leonards NSW
- $150,000 - $200,000 a year
- Contract
- Doctoral degree
- Master's degree
- First Aid Certification
Quick Apply
3d
Marketing Coordinator (Digital Media Specialist)
HPA Chatswood Sales Pty Ltd trading as Loyal Property Chatswood —Chatswood NSW
- $75,000 - $80,000 a year
- Full-time
- Bilingual
- CRM software
- Sales
Quick Apply
Social Worker - Sydney
EnableU Health Solutions —Hurstville NSW
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Social Work
- Communication skills
- Travel reimbursement
- Work from home
Quick Apply
7d

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Customer Advocacy Specialist

Virgin Australia -
Sydney NSW

Apply Now

Job Details

Permanent | Full-time
2 days ago

Benefits

Work from home
Insurance services

Qualifications

Organisational skills
Communication skills

Full Job Description

510035

Sydney, NSW, Australia
Brisbane, QLD, Australia
Melbourne, VIC, Australia

Full-Time (Permanent)

Closing on: Aug 30 2026

Brisbane based ideally – Sydney will be considered

We’re the airline that dares to be different. Bold, down-to-earth and built around giving our guests real choice. Safety is our backbone, service is our heartbeat, and our people are our superpower. We combine heart and smarts to deliver seamless, enjoyable experiences that put the fun back into flying and empower our guests with real choice.

What you will be doing:

We're now looking for a Customer Advocacy Specialist to join our highly respected team. If you thrive on solving complex problems, influencing positive outcomes and advocating for customers while balancing commercial and regulatory considerations, this is an opportunity to make a genuine impact.

Our Customer Advocacy team is responsible for resolving the airline's most complex, sensitive and high-profile customer matters. You'll become a trusted expert responsible for managing some of Virgin Australia's most challenging customer cases, working closely with senior leaders, operational teams and external stakeholders to resolve issues with empathy, professionalism and sound judgement.

Every case is different, requiring strong critical thinking, exceptional communication and the ability to balance customer advocacy with commercial, operational and regulatory obligations.

This will be important as the business readies itself for the introduction of the Aviation Industry Ombuds Scheme in 2026.

Reporting to the Head of Customer Advocacy, you'll also play an important role in identifying systemic issues and influencing improvements that enhance the customer experience. Other responsibilities include:

Manage Virgin Australia's most complex, high-risk and escalated customer complaints from end to end

Manage sensitive matters involving vulnerable customers, accessibility requirements and other complex customer circumstances, escalating legal, regulatory and reputational risks where appropriate.

Deliver fair, balanced and customer-focused resolutions while protecting the interests of the business

Liaise with internal stakeholders across Customer Experience, Airport Operations, Contact Centres, Commercial, Legal and Operational teams to gather information and resolve complex matters

Prepare high-quality written responses for customers, regulators and external dispute resolution bodies

Ensure complaints are managed in accordance with regulatory obligations, company policies and service standards

Support governance, reporting and continuous improvement initiatives across Customer Advocacy

You'll be great in this role if you have:

Experience managing complex customer complaints, escalations or dispute resolution cases in highly regulated environments

Outstanding investigation, problem-solving and decision-making skills

Exceptional written communication skills with the ability to prepare professional, high-quality correspondence

The confidence to navigate complex situations involving competing priorities and sensitive issues

Strong stakeholder management skills with experience influencing across multiple business areas

Excellent organisational skills with the ability to manage multiple high priority cases simultaneously

Experience managing Executive, Ombuds or regulatory escalations would highly desirable

Experience within aviation, travel, hospitality or another highly regulated customer environment would be favourable

Your Benefits & Beyond

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)

A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs

Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide

Cheaper hospitality, retail, technology, beauty and wellness services

Free counselling and access to a wellbeing app to support your physical, mental, social and financial health

‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

Next Steps:

Virgin Australia Group prides itself on recruiting the right people to meet the challenges ahead. No matter their role – our employees share an enormous amount of passion for our guests and ambition to be the most loved airline in Australia.

Virgin Australia is an equal opportunity employer and is committed to creating an inclusive culture and supportive environment for our people.

Ready to apply?

We’re ready to hear from you. Apply now.

Apply Now

Refine Your Search

communication specialist jobs in north sydney, nsw

Customer Advocacy Specialist

Operations Manager - NDIS Service Provider

Medical Receptionist - Kingsgrove

Medical Receptionist

Marketing Coordinator (Events, PR & Partnerships) - 6 Month Contract

IEA Partnership Specialist Sydney

Junior PR Consultant

Promotions & Experience Assistant

System Administrator

Communications Assistant, Australia

English (Australian) Language Specialist - Freelance AI Trainer Project

Talent Acquisition Manager

Graduate/Junior Recruitment Opportunity

Diversity Equity Inclusion Belonging Specialist - NFP

Sales & Marketing Coordinator

Gift in Wills Specialist

Graduate - Health Education Officer

TCM Practitioner – Specialist in Integrative Oncology & Cancer Care

Marketing Coordinator (Digital Media Specialist)

Social Worker - Sydney

I want to receive the latest job alert for communication specialist in north sydney, nsw

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