In-Demand Trustee Jobs in North Melbourne, Vic

Customer Service Officer
Link Group —Docklands VIC
- Rotating roster
- Customer service
- Financial services
Claims Consultant, AusSuper
TAL —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Analysis skills
Quick Apply
Case Manager
Mercer —Melbourne VIC
- Full-time
- Hybrid work
- Communication skills
Claims Consultant, Group Claims - CBUS
TAL —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
Quick Apply
Assistant Accountant
Perpetual Limited —Melbourne VIC
- Full-time
- Microsoft Excel
- Microsoft Office
- Finance
- Annual leave
- Work from home
Fund Operations
GXE —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Administrative experience
- Organisational skills
Quick Apply
5d
Senior Paraplanner, Perpetual Wealth Management
Perpetual Limited —Melbourne VIC
- Full-time
- Leadership
- Work from home
Transaction Operations Analyst (AML/CTF)
Apex Group —Melbourne VIC
- Full-time
- Administrative experience
Café All Rounder - Casual
The Trustee for LAURENT BAKERY UNIT TRUST —Hawthorn VIC
- Weekend availability
- Hospitality
- Customer service
- Bakery
- Employee discount
Quick Apply
7d
Case Manager Relationships
Link Group —Docklands VIC
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
Senior Consultants
IQ Group —Melbourne VIC
- Contract
- Hybrid work
Senior Claims Consultant
TAL —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Leadership
Quick Apply
Fund Accountant (Full Time - Onsite)
Polar 993 —Melbourne VIC
- $80,000 - $100,000 a year
- Full-time
- Salesforce
- Finance
- Analysis skills
Quick Apply
Claims Delivery Enablement Specialist Hybrid
Hostplus —Melbourne VIC
- Full-time
- Management
- Administrative experience
- Communication skills
- Wellness program
- Parental leave
14d
Paraplanner, Perpetual Wealth
Perpetual Limited —Melbourne VIC
- Full-time
- Hybrid work
- Time management
- Work from home
1d
Partner, Priority Life
Perpetual Limited —Melbourne VIC
- Full-time
- Leadership
12d
Philanthropy Relationship Coordinator
Eastern Health —Box Hill VIC
- Part-time
- Microsoft Excel
- Business development
- No degree
- Health insurance
- Employee assistance program
Boutique Manager - Doncaster Boutique
Parfums Christian Dior —Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
13h
Incident Response Analyst (Member and Insurance)
Health Employees Superannuation Trust Australia —Melbourne VIC
- Communication skills
- Parental leave
- Employee assistance program
6d
Mechatronics Engineer
Coffee Machine Emporium Australia —Somerton VIC
- $78,000 - $85,000 a year
- Full-time
- CAD
- Engineering
- Bachelor's degree
Quick Apply

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Customer Service Officer

Link Group -
Docklands VIC

Apply Now

Job Details

Qualifications

Customer service
Scalability
Financial services

Full Job Description

Are you passionate about delivering exceptional service and solving complex problems? Do you thrive in a fast-paced environment where your initiative and attention to detail make a real impact? If so, we want you on our team!

We’re looking for Customer Service Officers (Hub Specialists) to join our superannuation contact centre team. In this role, you’ll be the go-to expert for resolving complex member queries, supporting stakeholders, and driving continuous improvement in service delivery.

This role will require you to work a rotating roster from 8am-8pm Monday to Friday. At MUFG we support work-life balance with a hybrid setup: 2-3 days in office (after initial training), the rest from home!

What You’ll Be Doing

Deliver first-call resolution by anticipating member needs and taking full ownership of enquiries.
Support with administrative tasks, system processing and written correspondence.
Act as the first escalation point for challenging or sensitive cases involving members, beneficiaries, and trustees
Investigate and resolve issues with professionalism and empathy
Meet and exceed KPIs across calls, admin tasks, and written correspondence
Collaborate with your team to share ideas, support goals, and contribute to a positive team culture
Participate in ongoing training and proactively build your superannuation knowledge
Stay informed on industry trends and legislative changes
Support the Team Leader with high-priority requests, projects, and workflow management
Identify risks and recommend process improvements to enhance service delivery
Ensure all work meets quality standards and complies with regulatory requirements

What You Bring

Proven experience in customer service, ideally within superannuation or financial services
Strong problem-solving and investigation skills
Excellent communication—both written and verbal
Ability to manage competing priorities and meet deadlines
A proactive mindset with a passion for continuous learning
Confidence in handling escalations and sensitive conversations
A collaborative spirit and commitment to team success
Ability to commit to 4 weeks' full-time training onsite.

Why Join Us?

Be part of a supportive, high-performing team
Make a real difference in members’ financial wellbeing
Gain exposure to complex superannuation processes and stakeholder management
Enjoy opportunities for professional growth and development

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

Apply Now

Refine Your Search

trustee jobs in north melbourne, vic

Customer Service Officer

Claims Consultant, AusSuper

Case Manager

Claims Consultant, Group Claims - CBUS

Assistant Accountant

Fund Operations

Senior Paraplanner, Perpetual Wealth Management

Transaction Operations Analyst (AML/CTF)

Café All Rounder - Casual

Case Manager Relationships

Senior Consultants

Senior Claims Consultant

Fund Accountant (Full Time - Onsite)

Claims Delivery Enablement Specialist Hybrid

Paraplanner, Perpetual Wealth

Partner, Priority Life

Philanthropy Relationship Coordinator

Boutique Manager - Doncaster Boutique

Incident Response Analyst (Member and Insurance)

Mechatronics Engineer

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