In-Demand Customer experience coordinator Jobs in Newcastle, Nsw

Intake and administration officer - NDIS
Greenvalley Support Services Pty Ltd —Raymond Terrace NSW
- From $68,000 a year
- Full-time
- Microsoft Word
- Customer service
- Microsoft Office
- Travel reimbursement
Quick Apply
8d
Front of House
Cultivate Recovery —Newcastle NSW
- $28 - $35 an hour
- Management
- Sales
- Customer service
Quick Apply
Service Coordinator
WesTrac —Tomago NSW
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Parental leave
- Employee assistance program
Service Coordinator - (Newcastle)
Grosvenor Engineering Group —Newcastle NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
5d
Office Coordinator
Level Group ANZ —Cardiff NSW
- $60,000 - $70,000 a year
- Full-time
- Management
- Microsoft Office
- Administrative experience
- Free food
Quick Apply
Catering Assistant - Uniting - Irwin Hall - Mayfield
Cater Care Australia / Cater Care Services —Mayfield NSW
- $27.08 a year
- Part-time
- Hospital experience
Quick Apply
2d
People & Culture Coordinator
Catholic Diocese of Maitland-Newcastle —Newcastle NSW
- $80,000 a year
- Full-time
- Presentation skills
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
8d
People Support Coordinator
Lifestyle Solutions —Newcastle NSW
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
8d
Project Coordinator
WesTrac —Tomago NSW
- Microsoft Office
- Parental leave
- Employee assistance program
5d
Cafe Coordinator
Genesis —Newcastle NSW
- CPR Certification
- First Aid Certification
- Cash handling
Treatment Coordinator - Newcastle
Nova Dental Group —Newcastle NSW
- Full-time
- Customer service
- Organisational skills
- Communication skills
Quick Apply
Service Coordinator
Northcott —Mount Hutton NSW
- $99,723 a year
- Full-time
- Bilingual
- Leadership
- Annual leave
- Parental leave
3d
Time Capture Administrator
Downer Group —Hexham NSW
- Full-time
- Administrative experience
- Communication skills
5d
Catering Assistant - Uniting - Koombahla - Elermore Vale NSW
Cater Care Australia / Cater Care Services —Elermore Vale NSW
- $27.08 a year
- Hospital experience
Quick Apply
Catering Assistant - Aged Care/Retirement
Cater Care Australia / Cater Care Services —Elermore Vale NSW
- $27.08 an hour
- Employee discount
Quick Apply
Project Manager
WesTrac —Tomago NSW
- Microsoft Office
- Organisational skills
- Leadership
- Parental leave
- Employee assistance program
1d
Sterilising Technician - Targeted
Hunter New England Local Health District —Newcastle NSW
- $72,968.60 - $76,206.80 a year
- Weekend availability
- Patient care
- Communication skills
- Annual leave
- Parental leave
2d
Service Manager
Ingersoll Rand —Beresfield NSW
- Customer service
- Maintenance
- Communication skills
2d
Production Draftsperson
NEX Building Group —Thornton NSW
- CAD
- Construction experience
- Health insurance
- Parental leave
4d
Construction/Installation Electrician - Multiple headcounts
Otis —Mayfield West NSW
- Full-time

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Intake and administration officer - NDIS

Greenvalley Support Services Pty Ltd
Raymond Terrace NSW

Quick Apply

Job Details

Full-time
From $68,000 a year
8 days ago

Benefits

Travel reimbursement
Company car

Qualifications

Microsoft Word
Customer service
Intake
Microsoft Office
Administrative experience
Organisational skills
Computer skills
Communication skills

Full Job Description

NDIS Intake and Administration Officer

About the Role

We are seeking a highly organised, compassionate and client-focused NDIS Intake and Administration Officer to join our team. This role is responsible for supporting the intake process for new and existing NDIS participants, coordinating administrative activities, and ensuring clients receive a welcoming, professional and seamless experience from their first point of contact.

You will work closely with participants, families, support coordinators, providers and internal teams to gather information, coordinate referrals, maintain accurate records and support the efficient delivery of services.

Key Responsibilities

Manage participant enquiries, referrals and intake processes.
Conduct initial intake and information-gathering with participants and their representatives.
Assess and record participant needs, goals and service requirements.
Coordinate appointments, referrals, service commencement and follow-up activities.
Maintain accurate participant records and documentation in accordance with NDIS requirements.
Provide high-quality administrative support to the service delivery team.
Communicate professionally with participants, families, carers, providers and other stakeholders.
Monitor intake and referral enquiries and ensure timely follow-up.
Assist with service agreements, consent forms and other participant documentation.
Maintain confidentiality and comply with organisational policies, privacy requirements and NDIS standards.
Support general office administration and contribute to a positive and inclusive workplace.

About You

The successful candidate will be an organised and approachable professional who enjoys helping people and working in a fast-paced community services environment. You will have excellent communication skills, strong attention to detail and the ability to manage competing priorities.

You will ideally have:

Previous experience in NDIS, disability, community services, healthcare or a similar environment.
Experience in intake, administration, customer service or client coordination.
A sound understanding of the NDIS and participant journey.
Excellent written and verbal communication skills.
Strong computer and administration skills.
High attention to detail and strong organisational abilities.
The ability to work independently while contributing effectively to a team.
A professional, respectful and person-centred approach.
The ability to maintain confidentiality and handle sensitive information appropriately.

Why Join Us?

Join a supportive and values-driven team.
Make a meaningful difference in the lives of people with disability.
Work in a welcoming and inclusive environment.
Opportunities for professional development and growth.
Be part of an organisation committed to delivering high-quality, participant-centred services.

Apply Now

If you are passionate about supporting people with disability and have the administration and organisational skills to help our intake process run smoothly, we would love to hear from you.

To apply: Please submit your resume and a brief cover letter outlining your experience and suitability for the role.

Pay: From $68,000.00 per year

Benefits:

Company car
Travel reimbursement

Work Location: In person

Quick Apply

Refine Your Search

customer experience coordinator jobs in newcastle, nsw

Intake and administration officer - NDIS

Front of House

Service Coordinator

Service Coordinator - (Newcastle)

Office Coordinator

Catering Assistant - Uniting - Irwin Hall - Mayfield

People & Culture Coordinator

People Support Coordinator

Project Coordinator

Cafe Coordinator

Treatment Coordinator - Newcastle

Service Coordinator

Time Capture Administrator

Catering Assistant - Uniting - Koombahla - Elermore Vale NSW

Catering Assistant - Aged Care/Retirement

Project Manager

Sterilising Technician - Targeted

Service Manager

Production Draftsperson

Construction/Installation Electrician - Multiple headcounts

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