In-Demand Senior technical support Jobs in New South Wales

Senior Technical Support Engineer (Integrations)
FloQast —Sydney NSW
- Full-time
- Bilingual
- Sales
- Salesforce
SENIOR ENGINEER
Triple i —Illawarra NSW
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Senior Accountant
C&W Financial Services —Moree NSW
- Call employer
- Remote
- QuickBooks
- Organisational skills
- Leadership
- Relocation assistance
- Work from home
Senior Technical Customer Support Engineer - Australia
ClickHouse —Sydney NSW
- On call
- Remote
- Azure
- AWS
- AI
- Health insurance
8d
Senior Technical Support Officer, Factory of the Future
Western Sydney University —Bankstown NSW
- $97,693 - $104,713 a year
- Full-time
- Hybrid work
- University
- Organisational skills
- Teaching
- Employee assistance program
Quick Apply
9d
Senior Functional ERP Consultant
Biscit —Speers Point NSW
- ERP systems
- Analysis skills
- Leadership
Senior Accountant
PKF Australia —Port Stephens NSW
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Technical Project Manager
NASDAQ —Sydney NSW
- Full-time
- Management
- Scripting
- Agile
- Employee stock purchase plan
- Health insurance
Senior / mid developer positions
Biscit —Speers Point NSW
- Azure
- DevOps
- Bachelor's degree
- Free parking
Senior Technical Officer
AECOM —Sydney NSW
- Full-time
- Hybrid work
- AutoCAD
- Parental leave
Senior Compliance Officer
Planning —Newcastle NSW
- $142,695 - $152,731 a year
- Full-time
- Administrative experience
- Analysis skills
- Organisational skills
8d
Senior Software Engineer
Fliteboard —Byron Bay NSW
- $108,155.88 - $150,000.00 a year
- Full-time
- Hybrid work
- AWS
- Parental leave
- Referral program
Quick Apply
6d
Senior Technical Consultant (Level 3)
FUJIFILM MicroChannel —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
Quick Apply
Senior Spatial Services Administrator
Port Stephens Council —Raymond Terrace NSW
- $97,160 - $114,303 a year
- Full-time
- Administrative experience
- Parental leave
- Employee assistance program
12d
Senior Microsoft 365 / Intune Specialist
FOUR NINES PTY LTD —Norwest NSW
- Full-time
- Hybrid work
- Azure
- SharePoint
Quick Apply
Executive Support Senior Analyst
Accenture —Sydney NSW
- Full-time
- Software troubleshooting
- Administrative experience
- Communication skills
Senior Customer Service Officer
Crown Lands and Public Spaces —Newcastle NSW
- $102,936 - $113,579 a year
- Full-time
- Customer service
- Communication skills
- Time management
14d
Senior Administration Assistant
RSM —Albury NSW
- Full-time
- Administrative experience
- Senior Secondary Certificate of Education
- Business Administration
Manager, Technical Solutions
Virgin Australia —Sydney NSW
- Full-time
- Hybrid work
- Leadership
- Work from home
Senior Customer Success Manager
b2wise APAC —Wyong NSW
- $100,000 - $110,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Data entry
Quick Apply
8d

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Senior Technical Support Engineer (Integrations)

FloQast -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

Jira
Bilingual
Mandarin
SSO
RESTful API
Multilingual
Sales
Enterprise software
Salesforce
Slack
Technical support
Zendesk
REST
B2B
APIs
JSON
SaaS
AI
Log analysis
Leadership
Communication skills
German
Information Technology

Full Job Description

As a Senior Technical Support Engineer, you will unblock customers when they face technical obstacles across FloQast's Accounting Transformation Platform and suite of integrations. Customers around the globe rely on FloQast solutions for business-critical processes spanning Accounting, Audit, Compliance, Finance, IT, and more. Given the high-stakes roles that accuracy and deadlines play in these industries, we take pride in delivering timely and trustworthy technical resolutions. You'll leverage deep product knowledge and a robust toolset to troubleshoot issues, perform hands-on technical engagements, and ensure customers realize the full value of FloQast.

Based in Sydney, this role is a foundational part of FloQast's APAC go-to-market team, partnering closely with local Customer Success and Sales teams to deliver technical expertise to the region while also contributing to global Technical Support Engineering efforts.

This role is hybrid 4 days in our Sydney office in the CBD.

Visa sponsorship is not available at this time.

What You'll Do:

Own support cases from customers/colleagues/partners, applying proper prioritization and delivering clear and effective solutions primarily via email and screen share.
Troubleshoot error messages and unexpected behaviors, unblocking customers by identifying root causes and delivering technical resolutions.
Perform backend configuration work, including data transformations, uploads, and migrations, to maintain functionality and meet customer requirements.
Handle a wide range of L1, L2, and L3 support cases related to assigned Solution(s) and SME specialization(s), including ownership of the most technically demanding cases within the team.
Lead L3 case resolution end-to-end, coordinating with Engineering from initial triage through remediation; serves as the primary Support representative during P2 incidents and co-leads P0/P1 response alongside Support leadership.
Develop and maintain expertise in 4+ SME areas, with recognized depth that the broader team draws on.
Utilize internal admin tools (Super) to retrieve and modify account data (CRUD operations) and provide hands-on assistance within customer environments.
Leverage technical tools like session replay, log analysis, developer tools, and API clients (e.g., Postman) to perform troubleshooting.
Participate in daily standups and internal Slack discussions to collaborate on active tickets and projects.
Mentor fellow TSEs through shadowing sessions, ticket reviews, and live ticket collaboration.
Partner with local colleagues (ASM, ATC, PIC, AM, etc) on regional customer implementations and post-launch initiatives, and contribute to internal APAC planning and reporting cadences.
Contribute to assigned special projects and initiatives, leveraging creative problem-solving skills to help the department achieve its goals.

What You'll Bring:

Typically 7–10 years of experience in Technical Support, IT, or a related technical field.
High EQ with the ability to assess customer urgency and deliver accurate, timely, and empathetic support.
Ability to apply critical thinking to troubleshoot, diagnose, and resolve customer-reported technical issues.
Strong technical aptitude with the ability to quickly gain proficiency in complex products, including rapidly evolving features across an innovative platform.
Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
Team-first attitude and experience working cross-functionally with Engineering, Product, Customer Success, etc.
Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Experience with ticketing systems (e.g., Zendesk, Salesforce, JIRA) for case management and escalation processes.
Comfort using AI-assisted tools in day-to-day support workflows, including case summarization, knowledge retrieval, and troubleshooting assistance.

Nice to Haves:

Experience working in a B2B Fintech SaaS environment
Prior experience troubleshooting cloud-based platforms or enterprise applications, particularly ERPs or other accounting/finance tools.
Familiarity with regex, JSON, or basic scripting for log analysis, data troubleshooting, and API debugging.
Knowledge of authentication protocols (OAuth, SAML, SSO) and file transfer mechanisms (SFTP, REST APIs).
Hands-on experience with AI-powered support tools, automation strategies, or chatbot-driven ticket deflection.
Familiarity with session replay or log analysis tools for debugging customer issues.
Experience mentoring or training other team members while collaborating on tickets, projects, or escalations.
Degree in a relevant field such as Information Systems, Information Technology, Business, Finance, Accounting, Engineering, Communications, Technical Writing, or a related discipline.
Multi-language support experience (e.g., bilingual English-Mandarin, English-German, etc).

#LI-BT1
#LI-Hybrid

About FloQast:

FloQast is the leading AI-powered Accounting Transformation Platform, uniquely built by former accountants for accountants. We automate complex, recurring accounting workflows—transforming preparers into strategic reviewers and relieving accountants from tedious manual work. Our cloud-based solution is trusted by over 3,500 world-class accounting teams, including Lululemon, Doordash, and the MLB, to drive collaboration and financial accuracy. Driven by a mission to continuously elevate the profession, FloQast is redefining both the practice and the perception of accounting on a global scale.

Our values act as a guiding compass, shaping every decision we make, and are non-negotiable, particularly in our hiring process. Alongside our employees, partners, and customers, we embody these values every day:

Unwaveringly Authentic

Ambitious with Integrity

Empowered to Grow

Committed to Collaboration

Customer Obsessed in All Ways

FloQast is regularly rated as a Best Place to Work!

Inc. Magazine’s Best Workplaces in 2025, 2024, 2023, 2022, and 2021

Best Places to Work by LA Business Journal since 2017 (that’s 9 years!)

Built In’s Best Place to Work in Los Angeles 7 years in a row!

Because we are Customer Obsessed in All Ways, check out what our customers have to say about FloQast on G2 Crowd.

FloQast, Inc is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We aim to recruit the right people for the jobs we have to offer, and to assess applications on the basis of relevant skills, education, and experience. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and strive to provide a professional and welcoming workplace for all employees.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

senior technical support jobs in new south wales

Senior Technical Support Engineer (Integrations)

SENIOR ENGINEER

Senior Accountant

Senior Technical Customer Support Engineer - Australia

Senior Technical Support Officer, Factory of the Future

Senior Functional ERP Consultant

Senior Accountant

Senior Technical Project Manager

Senior / mid developer positions

Senior Technical Officer

Senior Compliance Officer

Senior Software Engineer

Senior Technical Consultant (Level 3)

Senior Spatial Services Administrator

Senior Microsoft 365 / Intune Specialist

Executive Support Senior Analyst

Senior Customer Service Officer

Senior Administration Assistant

Manager, Technical Solutions

Senior Customer Success Manager

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