In-Demand Customer service manager Jobs in New South Wales

Operations Manager - NDIS Service Provider
Good Directions —Hornsby NSW
- From $175,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Business development
- Travel reimbursement
- Work from home
Quick Apply
Customer Account Manager - Retention and Renewals
Lawpath —Surry Hills NSW
- $105,000 - $120,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Parental leave
- Gym membership
Quick Apply
Senior Client Service & Escalations Manager
Cushman & Wakefield —Sydney NSW
- Full-time
- Construction experience
- Leadership
- Communication skills
Quick Apply
Mortgage Broker
Award Mortgage —Sydney NSW
- $110,000 - $160,000 a year
- Contract
- Hybrid work
- Sales
- Customer service
- Communication skills
- Work from home
- Professional development assistance
Quick Apply
Manager Service Operations
Optus —Macquarie Park NSW
- Management
- Leadership
- Parental leave
12d
Customer Success Manager
INNERGY —Sydney NSW
- Full-time
- Remote
- CRM software
- Salesforce
- ERP systems
Quick Apply
Office Manager
Redhill Civil Rail & Mining Pty Ltd —Sydney NSW
- $90,000 - $110,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- In-person
Quick Apply
Service Delivery Manager
Axon —Sydney NSW
- Remote
- Management
- Bachelor's degree
- No degree
Quick Apply
Customer Service Manager
YouTrip —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Financial services
- Leadership
Quick Apply
Membership Manager | Willoughby
Fitness First —Chatswood NSW
- From $80,000 a year
- Full-time
- CPR Certification
- Sales
- Customer service
- Gym membership
Quick Apply
Business Development Manager
Woods & Co —Sydney NSW
- $180,000 a year
- Call employer
- Hybrid work
- Sales
- Business development
3d
Hotel Duty Manager/Senior Guest Service
Hotel Mercure St Leonards —Greenwich NSW
- Weekend availability
- Customer service
- In-person
- Communication skills
Quick Apply
14d
Service Manager
atWork Australia —Sydney NSW
- Full-time
- Leadership
- Parental leave
- Employee assistance program
Quick Apply
2d
Senior Change Manager
Sydney Trains —Alexandria NSW
- $209,358 - $214,639 a year
- Full-time
- Hybrid work
- Communication skills
11d
Service Delivery Manager
Premier's Department —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Employee assistance program
11d
People & Culture Coordinator- APAC
3P Learning —Leichhardt NSW
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Recruiting
- Annual leave
Quick Apply
Sales Manager Trainee
Elevate Sales Sydney —Surry Hills NSW
- $1,500 - $2,500 a week
- Full-time
- Management
- Sales
- Customer service
- Paid training
Quick Apply
5d
Area Manager (Australia)
APM Monaco —Sydney NSW
- $100,000 - $130,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Quick Apply
Service Manager
Crown Equipment —Smithfield NSW
- Full-time
- Leadership
- Communication skills
- Health insurance
- Employee assistance program
Quick Apply
Western Sydney Airport (Passenger Terminal) - Customer Service Supervisor
Star Aviation Services —Luddenham NSW
- Part-time
- Microsoft Office
- Time management
Quick Apply

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customer service manager jobs near new south wales

Operations Manager - NDIS Service Provider

Good Directions
Hornsby NSW

Quick Apply

Job Details

Full-time
From $175,000 a year

Benefits

Travel reimbursement
Remote work allowance
Work from home

Qualifications

Management
Operations management
Sales
Business development
Education
Bachelor's degree
Driver Licence
Communication skills
Negotiation

Full Job Description

Position Title: Operations Manager

Reporting to: Chief Operating Officer

About Good Directions: Serving over 120 NDIS participants, claiming over $60mil yearly in supports. In this time of industry change, Good Directions is uniquely positioned to capitalise on its ability to service all Australian states (excl. WA and NT), and is seeking skilled managers who are eager to oversee the provision of active supports that transform the life of the people we support.

As Operations Manager, you will lead and expand Good Directions’ disability support services. You’ll combine strategic business development with hands-on service delivery to ensure participants and their families have increasing control, safety, and choice in their daily supports. We are seeking two leaders who will take on end to end ownership of the participant experience, actively acquire new participant sign-ups and coach local site services to ensure participant satisfaction and service compliance.

Reasons for Job Opening:
NSW: Strong existing presence, grown since 2014.
QLD: Experiencing rapid growth over the past few years and seeking a person willing to travel within the state to meet with existing and new participants, ensuring service excellence.

Key Responsibilities

· Establish new service sites: identify premises, secure resourcing and coordinate onboarding

· Design, implement and grow SIL, SDA and day-to-day support offerings

· Oversee management of supports to participants, incl. specialist support coordination (as req.)

· Prepare and review SIL quotes, NDIS plan-review reports and AAT submissions

· Advocate for sustainable, high-quality services and negotiate on behalf of participants

· Ensure full compliance with relevant regulations, including protecting participants and Good Directions with regards to financial, legal, and operational matters.

· Maintain budgets, bookkeeping and small-business administration

· Build and maintain networks across housing, life planning, allied health and community sectors

· Monitor performance metrics, drive continuous improvement and report to leadership

· Work directly with IT contractors to explore new tech and change existing tech to automate and improve it

Essential Skills & Experience

· Demonstrated commitment to person-centred disability supports and empowering families

· Proven communication, negotiation and stakeholder-management skills

· Strong business development and operational management background

· Exceptional attention to detail in complex regulatory environments

· Ability to problem-solve with a visionary outlook and draw on external expertise when needed

· Integrity, resilience and adaptability in fast-changing contexts

Work Arrangement: Hybrid work from home (home office setup provided) with travel to participants as required, to our Sydney office 3 days/week (NSW employees) and to team events (2-3 per annum, rotating location NSW/VIC/SA/QLD).
Supports: Peer support, professional development and team-based training.

Remuneration: Full time position, attractive salary package of $140k+super+travel/home office allowance+annual professional fees/training allowance - subject to experience and qualifications.

To be considered for this position you must have:

· A reference detailing how you advocated/assisted people with disabilities

· 10+ years of Operations management experience in an enterprise environment

· Degree qualified, with a proven track record of taking ownership and driving results

· Experience managing people, including geographically dispersed teams

· Strong problem structuring and solving skills and ability to deal with ambiguity

· Experience in client management, sales, bookkeeping, small business planning, human resources, events, life planning, housing, budgeting, networking and innovation

· Driver’s licence and motor vehicle

Supplementary Pay: Organisational performance bonus (paid before Christmas) + Individual KPI performance bonus (paid in July).

Job Type: Full-time

Pay: From $175,000.00 per year

Benefits:

Travel reimbursement
Work from home

Application Question(s):

For Agency Managed participants with severe & profound disabilities how would you expect a 'participant-owned' service to differ from a 'provider-owned' service?
Provide a covering letter to describe your motivation for applying to this position.
Share a practical example of how you have led the establishment or expansion of disability support service or another business service?
Briefly detail your experience maintaining operational consistency across diverse teams, including how you overcame a specific challenge.
What is an example of a successful outcome that demonstrates your approach to management?

Education:

Bachelor Degree (Required)

Experience:

Operations management: 10 years (Required)

Work Authorisation:

Australia (Required)

Work Location: Hybrid remote in Hornsby NSW

Quick Apply

Refine Your Search

customer service manager jobs in new south wales

Operations Manager - NDIS Service Provider

Customer Account Manager - Retention and Renewals

Senior Client Service & Escalations Manager

Mortgage Broker

Manager Service Operations

Customer Success Manager

Office Manager

Service Delivery Manager

Customer Service Manager

Membership Manager | Willoughby

Business Development Manager

Hotel Duty Manager/Senior Guest Service

Service Manager

Senior Change Manager

Service Delivery Manager

People & Culture Coordinator- APAC

Sales Manager Trainee

Area Manager (Australia)

Service Manager

Western Sydney Airport (Passenger Terminal) - Customer Service Supervisor

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