In-Demand Engineering lead, cloud automation Jobs in Menai Nsw

IT Service Desk Engineer, Level 1 - Secom
Lyra Technology Group —Kingsgrove NSW
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick Apply
Infrastructure & Cloud Operations Manager
The GPT Group —Sydney NSW
- Full-time
- Azure
- AWS
- SharePoint
- Parental leave
- Referral program
13d
Engineering Manager
Intercon Engineering —Prestons NSW
- $130,000 - $150,000 a year
- Full-time
- Management
- Construction experience
- In-person
Quick Apply
11d
KPMG Delivery Network Solution Lead: AI
KPMG Australia —Sydney NSW
- Contract
- Hybrid work
- Azure
- Computer Science
- Engineering
- Parental leave
Quick Apply
Senior Technology AI Lead - Full-time or part-time (flexible)
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Azure
- AWS
- AI
- Annual leave
- Work from home
Platform Engineer – Azure / DevOps
Diksha Technologies —Sydney NSW
- $800 - $1,000 a day
- Contract
- Hybrid work
- Azure
- DevOps
- Scripting
Quick Apply
10d
Product Specialist & Growth Lead - MV Switchgear and Solutions
Siemens —Sydney NSW
- Full-time
- Hybrid work
- Electrical experience
- Product management
Group Engineering Manager - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- AI
- Leadership
- Parental leave
Quick Apply
AI and Automation Lead
TAL —Sydney NSW
- Full-time
- Hybrid work
- Financial services
- AI
Quick Apply
Forward Deployed Engineer (AI Solutions) - APAC Market
Aircall —Sydney NSW
- Full-time
- Salesforce
- APIs
- AI
4d
IT Operations Lead
Maxlife Care —Sydney NSW
- $80,000 a year
- Full-time
- Azure
- Administrative experience
- Bachelor's degree
Quick Apply
12d
Lead Cloud Platform & API Engineer
Showtime Consulting —Sydney NSW
- Contract
- Azure
- Management
- DevOps
Quick Apply
12d
Engineering Lead, Cloud Automation
Virgin Australia —Sydney NSW
- Full-time
- Hybrid work
- AWS
- AI
- Work from home
Junior Cyber Security Engineer
BizCover —Sydney NSW
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- AI
Quick Apply
Automation Test Engineer (Playwright + Typescript)
Showtime Consulting —Sydney NSW
- Full-time
- Analysis skills
- APIs
- Agile
Quick Apply
14d
Lead API Engineer â€“ Engineering Enablement & Collaboration - Digital Banking
The Argyle Network —Sydney NSW
- $180,000 a year
- Full-time
- Systems design
- APIs
- AI
System Engineer - Substation Automation and Control
Siemens —Sydney NSW
- Full-time
- Hybrid work
Senior Engineering Operations Manager - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- AWS
- AI
- Parental leave
Quick Apply
Oliver Wyman - Senior Lead AI Engineer - Sydney
Oliver Wyman —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Computer Science
- Engineering
Director - ICT Engineering (APAC)
STACK Infrastructure APAC —Sydney NSW
- Full-time
- Azure
- PMP
- Construction experience
Quick Apply
14d

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engineering lead, cloud automation jobs near menai nsw

IT Service Desk Engineer, Level 1 - Secom

Lyra Technology Group
Kingsgrove NSW

Quick Apply

Job Details

Permanent | Full-time

Qualifications

Customer service
IT support
VMWare
Communication skills
VPN

Full Job Description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

About The Position

One of our operating companies, Secom Technology, is looking for an IT Service Desk Engineer to join their team in Kingsgrove, Sydney.

As an IT Service Desk Engineer, you’ll be the first point of contact for clients requiring IT support. You will troubleshoot and resolve a range of technical issues, manage support tickets, provide exceptional customer service, and escalate more complex issues to senior technical teams when required.

Responsibilities:

Act as the first point of contact for client IT support requests via phone, email, chat and ticketing systems.
Log, categorise and prioritise incidents and service requests in line with SLAs.
Troubleshoot common issues across Windows, Microsoft 365, macOS, email, printers, user accounts and network connectivity.
Assist users with Wi-Fi, VPN and remote-access issues.
Perform basic hardware and software troubleshooting remotely.
Monitor RMM alerts and assist with basic maintenance tasks, including backup, antivirus and patch compliance checks.
Escalate complex issues to Level 2 or specialist teams with clear documentation and troubleshooting notes.
Keep clients informed throughout the support process and ensure issues are resolved to their satisfaction.
Maintain accurate ticket, client and knowledge-based documentation.
Identify recurring issues and contribute to improvements in SOPs, processes and automation.
Participate in team meetings, training and continuous improvement initiatives.

Skills:

1–2 years of experience in an IT support or service desk environment in a customer service environment/MSP.
Basic understanding of Windows 10/11 and Microsoft 365.
Understanding of Active Directory and user account management.
Basic knowledge of hypervisor environments such as Microsoft Hyper-V or VMware.
Experience using an IT ticketing/PSA system.
Strong troubleshooting and problem-solving skills.
Excellent communication skills with the ability to support both technical and non-technical users.

Benefits

Gain hands-on exposure to Microsoft, networking, cloud and remote-support technologies
Work closely with some of Australia’s leading clubs and golf venues
Be part of a growing MSP with strong industry partnerships
Gain exposure to diverse clients and cutting-edge technologies

Company Overview

Please visit https://lyratechgroup.com/careers/ for more information

Quick Apply

Refine Your Search

engineering lead, cloud automation jobs in menai nsw

IT Service Desk Engineer, Level 1 - Secom

Infrastructure & Cloud Operations Manager

Engineering Manager

KPMG Delivery Network Solution Lead: AI

Senior Technology AI Lead - Full-time or part-time (flexible)

Platform Engineer – Azure / DevOps

Product Specialist & Growth Lead - MV Switchgear and Solutions

Group Engineering Manager - Remote

AI and Automation Lead

Forward Deployed Engineer (AI Solutions) - APAC Market

IT Operations Lead

Lead Cloud Platform & API Engineer

Engineering Lead, Cloud Automation

Junior Cyber Security Engineer

Automation Test Engineer (Playwright + Typescript)

Lead API Engineer â€“ Engineering Enablement & Collaboration - Digital Banking

System Engineer - Substation Automation and Control

Senior Engineering Operations Manager - Remote

Oliver Wyman - Senior Lead AI Engineer - Sydney

Director - ICT Engineering (APAC)

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