In-Demand Service desk team leader Jobs in Melbourne, Vic

Reception Team Leader
ISS —Melbourne VIC
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Employee discount
Customer Service Specialist
Infosys —Melbourne VIC
- $82,544 - $87,992 a year
- Weekend availability
- Management
- Computer Science
- Customer service
- Health insurance
- Parental leave
Senior Supervisor
Flip Out Box Hill —Box Hill South VIC
- $31 - $42 an hour
- Weekend availability
- Hospitality
- First Aid Certification
- POS
- Employee discount
Quick Apply
8d
Entry Level Sales Representative
Engage Direct —Melbourne VIC
- $80,000 - $110,000 a year
- Urgently hiring
- Sales
- Customer service
- No experience needed
- Professional development assistance
Quick Apply
Australian Open 2027 Workforce, Muster Room & Check In Team Roles
Compass Group Australia —Melbourne VIC
- Weekend availability
- Hospitality
- Customer service
- Organisational skills
Resident Services Coordinator R0198462 Haiku - The Gladstone South Melbourne, Victoria Full time
Greystar —South Melbourne VIC
- Full-time
- Hospitality
- Customer service
- Microsoft Office
14d
IT Service Desk Analyst
PFD Food Services —Melbourne VIC
- Full-time
- Microsoft Outlook
- Salesforce
- Microsoft Office
- Health insurance
- Gym membership
IT Service Desk Team Leader
MedHealth —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Leadership
- Health insurance
- Parental leave
Quick Apply
8d
Office Coordinator
Built Holdings —Melbourne VIC
- Full-time
- Office
- Microsoft Office
- Administrative experience
- Parental leave
3d
VIC Field Engineers Team Leader
St Vincent's Health Australia —Melbourne VIC
- Weekend availability
- Education
- Communication skills
Corporate Receptionist
JLL —Melbourne VIC
- Customer service
- Communication skills
- Hotel experience
- Health insurance
- Parental leave
Office Manager
Domain Group —Cremorne VIC
- Office
- Organisational skills
- Time management
- Annual leave
Service Desk Analyst (VIC)
St Vincent's Health Australia —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Communication skills
- Employee assistance program
Operations Assistant
COFCO International —Richmond VIC
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Corporate Receptionist
DAC-Jones Lang LaSalle (VIC) Pty Ltd —Melbourne VIC
- Full-time
- Customer service
- AI
- Communication skills
- Health insurance
- Parental leave
Quick Apply
Recruitment Consultant
Woods & Co —Melbourne VIC
- $70,000 a year
- Management
- Business development
- Human resources
8h
Associate – Ops
WNS Global Services —Melbourne VIC
- Full-time
- Remote
- Customer service
- Microsoft Office
- Communication skills
Quick Apply
Vehicle Inspector/Operations Officer - Tullamarine
Pickles Auctions —Tullamarine VIC
- Full-time
- Computer skills
- Communication skills
- Outdoor work
- Parental leave
- Employee assistance program
Expression of Interest | Residential Property & Communities | Melbourne R0193635 Accolade on A'Beckett St South Melbourne, Victoria | Melbourne, Victoria Full time
Greystar —South Melbourne VIC
- Full-time
- Hospitality
- Customer service
- Front desk
Customer Service Representative
Medical iT —Melbourne VIC
- Sales
- Customer service
- Writing skills
- Dental insurance

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Reception Team Leader

ISS -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Employee discount
Salary packaging

Qualifications

Customer service
Microsoft Office
Administrative experience
Team management
Organisational skills
Front desk
Leadership
Communication skills
Time management

Full Job Description

Job no: 540575
Work type: Full time
Location: Melbourne
Categories: Administration & Office Support, Workplace Experience, Customer Service

Location: Melbourne, CBD

Employment Type: Full-Time. We currently have 2 positions available.

Our team is growing and we are currently seeking people to join us in the position of Reception Team Lead to work onsite at our national banking client’s head office in the Melbourne CBD. In this key role, you will be leading a team of Workplace Hosts/Corporate Concierge to deliver a seamless client experience on the executive floor.

The Reception Team Lead will embody a passion for excellence and will be driven by the desire to provide each encounter enjoyable, exciting and personal and lead a team sharing those same values to ensure the swift and efficient turnaround of rooms within the meeting and event space to maximise productivity and utilisation.

As this is a site based role, the successful candidate will be working closely with a wide range of key stakeholders including the Executive Assistants on the floor.

The Position:

Lead and inspire a high-performing team of Workplace Hosts to deliver a friendly and engaging welcome experience and customer service, meeting all client expectations and acting as the face of our customer brand.
Manage all VIP meet and greet services for visitors to the Executive Floor, liaising with and proactively communicating with the Reception/Concierge Desk at ground floor entry level.
Embrace challenges as opportunities for creative solutions – we see every obstacle as a chance to shine!
Collaborate! Teamwork is everything. We work closely together to ensure every event runs seamlessly, creating an exceptional experience for our clients.
Drive solutions – Take on challenges with a proactive mindset and deliver results under pressure.
Lead with flexibility – Be adaptable to shifting priorities, while confidently communicating with teams and stakeholders.
Be the glue that holds it together – Coordinate moving parts, ensuring smooth operations while managing multiple tasks efficiently.
Foster strong relationships with the client and key stakeholders through effective communication and regular meetings, ensuring their needs are met with the highest standards of service.
Conduct daily, weekly, and monthly inspections to ensure maximum cleanliness and security. Record and address any maintenance and cleanliness issues promptly, and lead monthly walkthroughs with key stakeholders.

Our Benefits:

Competitive salary packaging
Access to staff discounts with wide range of companies
Ongoing learning and development opportunities
Internal opportunities within our global organisation
Positive company culture

Minimum criteria:

At least 5-7 years' experience in Workplace, hospitality, and stakeholder management.
Experience managing a team, rostering, delegation in Workplace Operations
Experience in a customer service role with an outstanding track record of delivering exceptional customer service.
Ability to be discreet and demonstrate confidentiality when required
Professional C-suite engagement skills
Immaculate personal presentation
Proficient in Microsoft Office suite
Capable of learning and adapting to new systems
Maintain composure and effectiveness in a fast-paced, high-pressure environment.
Strong proficiency in computer applications
Proven ability to work effectively in a team environment, fostering strong relationships with colleagues and stakeholders.
Hands-on leader who is willing to get involved in all aspects of operations, setting a positive example for the team.
Exceptional time management and organisational skills, with the ability to prioritise tasks and manage multiple projects simultaneously.
Strong written and verbal communication skills.
Proactive problem-solver who anticipates challenges and implements creative solutions, while adapting to changing priorities with ease.

To apply for this role please click on the 'apply' link and complete the online application.

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website.

**WE RESPECTFULLY ASK NO AGENCY APPROACHES PLEASE**

Advertised: 20 Jul 2026 AUS Eastern Standard Time
Applications close:

Apply Now

Refine Your Search

service desk team leader jobs in melbourne, vic

Reception Team Leader

Customer Service Specialist

Senior Supervisor

Entry Level Sales Representative

Australian Open 2027 Workforce, Muster Room & Check In Team Roles

Resident Services Coordinator R0198462 Haiku - The Gladstone South Melbourne, Victoria Full time

IT Service Desk Analyst

IT Service Desk Team Leader

Office Coordinator

VIC Field Engineers Team Leader

Corporate Receptionist

Office Manager

Service Desk Analyst (VIC)

Operations Assistant

Corporate Receptionist

Recruitment Consultant

Associate – Ops

Vehicle Inspector/Operations Officer - Tullamarine

Expression of Interest | Residential Property & Communities | Melbourne R0193635 Accolade on A'Beckett St South Melbourne, Victoria | Melbourne, Victoria Full time

Customer Service Representative

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