JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
As a Corporate Receptionist at JLL, you'll be at the heart of creating exceptional client experiences every day through enhanced engagement, proactive communication, and high-touch service within a premium corporate environment. This role is about more than greeting visitors—it's about shaping a brighter way for our clients and creating a hospitality-focused workplace that reflects both the JLL and AustralianSuper brands to the highest standard. You'll be the welcoming face who anticipates needs, delivers seamless service, and ensures every interaction leaves a lasting positive impression. At JLL, we believe the most effective teams are built when everyone is empowered to thrive, and this client-facing role offers the perfect opportunity to combine your passion for service, brilliant people skills, and enthusiasm for innovation. You'll implement our experience program on-site, acting as a central point of contact while maintaining an environment that is safe, clean, organized, and always reflective of our brand standards. What sets JLL apart is our culture of collaboration, and in this role, you'll partner closely with service teams, clients, and colleagues to provide superior service delivery while advancing your own personal and professional skills.
An overview of the role:
Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations in a manner that makes everyone feel warmly welcomed and supported
Demonstrate confidence, professionalism, and exceptional customer service skills as you engage with visitors, employees, and callers, acting as a trusted resource for campus information, wayfinding, and activities
Actively monitor and maintain the front desk and surroundings to ensure a safe, clean, and organized environment that reflects JLL and AustralianSuper brand standards at all times
Provide a hotel-style 'hosted' arrival experience for guests and visitors, including visitor registration support and prompt switchboard operation to ensure all inquiries are directed seamlessly
Coordinate conference and meeting room scheduling, including room setups for training sessions, town hall meetings, and events, while supporting food and beverage services for managed spaces
Conduct regular floor walks of the tenancy to ensure premises and equipment are safe, functional, and presentable, logging support requests when issues are identified
Manage the induction of all contractors on-site, receive and distribute incoming and outgoing deliveries, and support security in managing access card processes
Assist the workplace team with invoice processing, financial tracking, and ensuring all supplies—from stationery to whiteboards—are stocked and maintained
Support emergency response requirements and function as a warden where required, effectively communicating operational risks and adhering to established escalation processes
Sounds like you? This is what we are looking for:
Previous experience in a premium corporate office, hospitality, or events position with a proven track record of delivering quality service
Professional presentation and conduct, with the ability to represent both JLL and AustralianSuper brands to the highest standard
Strong customer service skills with the ability to interact confidently and professionally with a wide range of stakeholders, including senior-level staff
Excellent time management, organizational, and planning skills, with keen attention to detail and a risk management mindset
Strong verbal and written communication skills in English, along with active listening abilities and solid presentation skills
Ability to remain calm under pressure, deal effectively with stressful situations, and adapt quickly to rapidly changing environments
Tech-savvy with problem-solving skills and the capacity to deal with ambiguity and change with resilience
Police background check clearance (required for this role)
A proactive, can-do attitude with a willingness to support a range of tasks from reception coverage to email response and event setup
Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number REQ527100
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
