In-Demand Business development manager Jobs in Meadowbrook, Qld

Partner Operations Improvement Manager
Auto & General Holdings —Toowong QLD
- Temporary
- Analysis skills
- No degree
- Communication skills
- Work from home
- Parental leave
Quick Apply
4d
Sales Manager Durable Goods / QLD Job
Arkema B.V. —Brisbane QLD
- Sales
- Salesforce
- Business development
Sales Manager Durable Goods / QLD Job
Arkema —Brisbane QLD
- Sales
- Salesforce
- Business development
11d
Performance Relationship Manager
Auto & General Holdings —Toowong QLD
- Microsoft Excel
- Management
- Construction experience
- Parental leave
- Employee discount
Quick Apply
Steelwrist is looking for new Country Manager - Oceania
Steelwrist —Luscombe QLD
- Management
- Sales
- English
Category Management Specialist - Mining Equipment
Thiess —Brisbane QLD
- Full-time
- Management
- Engineering
- Analysis skills
- Health insurance
4d
Territory Sales Manager - Queensland
Siemens —Brisbane QLD
- Full-time
- Hybrid work
- Sales
- Business development
- Electrical experience
Customer Relationship Specialist - Beenleigh
Bank of Queensland —Beenleigh QLD
- Full-time
- Customer service
- Parental leave
- Employee assistance program
SENIOR ACCOUNT MANAGER - BRISBANE
Winc —Richlands QLD
- Management
- Customer service
- Communication skills
- Parental leave
- Employee assistance program
Hype DC Store Manager - Hyperdome
Hype DC —Loganholme QLD
- Full-time
- Health insurance
- Employee assistance program
Quick Apply
9d
Trade Account Manager
Metcash —East Brisbane QLD
- Sales
- Customer service
- Business development
- Annual leave
- Parental leave
Service Manager- Brisbane Branch
All Lift Forklift & Access Equipment —Brisbane QLD
- Full-time
- Customer service
- Leadership
- Communication skills
总经理助理
贵州金元股份有限公司 —Springwood QLD
- $8,500 - $10,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
12d
Research and Operations Manager - Southern QLD
National Agri-Solutions —Brisbane QLD
- Full-time
- Management
- Analysis skills
Store Manager - Macpac Carindale
Macpac —Carindale QLD
- Full-time
- Sales
- Customer service
- Merchandising
- Parental leave
Quick Apply
Business Development Manager - Training Provided
Creative Activation —Brisbane QLD
- Full-time
- Sales
- Customer service
- Communication skills
Quick Apply
Store Manager - Dan Murphy's East Brisbane Area
Dan Murphy's —Springwood QLD
- From $88,000 a year
- Full-time
- Sales
- Employee assistance program
Quick Apply
Director - Uptime & Service Excellence
Volvo Group —Wacol QLD
- No degree
- Budgeting
- Leadership
- Health insurance
- Parental leave
Program Manager - Block 1
Gilmour Space Technologies Pty Ltd —Yatala QLD
- Full-time
- Management
- Engineering
- ERP systems
Quick Apply
5d
Fleet MaintenanceNetwork Manager LV AU
Downer Group —Brisbane QLD
- Full-time
- Engineering
- Maintenance
- Analysis skills
- Parental leave
- Employee assistance program

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Partner Operations Improvement Manager

Auto & General Holdings -
Toowong QLD

Quick Apply

Job Details

Temporary
4 days ago

Benefits

Employee rewards program
Work from home
Parental leave
Gym membership
Paid volunteer leave
Insurance services

Qualifications

Analysis skills
Communication skills
Marketing

Full Job Description

This role is a 18 month secondment until 31-12-2027 to support a number of Partner Operation deliverables.

The role

The Partner Operations Improvement Manager is a critical link between our White Label Partners and the Auto & General (A&G) operational ecosystem. This role is responsible for managing the partner-driven changes and internal A&G initiatives that impact the partner operational experience. You will act as the "Operational Translator," ensuring that changes are seamlessly embedded into the A&G contact centres & Qantas Sales Contact Centre while constantly seeking opportunities to optimise partner processes for efficiency and CX excellence.

Position Accountabilities

Change Governance & Delivery:

Lead the implementation of partner-driven operational requests across the A&G contact centre

Lead the Partner Engagement of A&G initiatives impacting Qantas Sales Contact Centre located in Gosford, NSW (e.g. Qantas Sales Webscreens, Sales Business Changes)

Support the team in delivering effective contact centre change management to ensure Partner Operational changes are embedded effectively

Manage the development of operational change strategies and supporting plans (e.g. stakeholder engagement plans, communication plans, training etc.) to ensure stakeholders and partners are fully consulted and involved in the change

Operational Integration & Embedding:

Work directly with A&G Contact Centre Leaders to ensure frontline staff are trained, coached, and briefed on partner-specific nuances

Work closely with subject matter experts and/or business representatives to analyse and understand business needs, expectations, and constraints

Stakeholder Liaison:

Facilitate operational forums between A&G and Partner representatives to discuss operational initiatives & customer impacts and partner requirements

Process Optimisation & Operational Performance Feedback:

Analyse NPS and operational data to identify trends where process changes could improve partner performance metrics

Monitor changes post go live to ensure measuring up to our expected benefits and provide recommendations where enhancements are required

Identify friction points in the current partner customer journeys and lead Continuous Improvement (CI) initiatives to solve them

What experience you’ll bring

Qualifications and Experience

Essential

Experience in managing operational change, preferably within insurance or financial services

Demonstrated ability to effectively engage stakeholders at differing levels of the organisation

Excellent communication skills, both written and verbal

Contact Centre Fluency: Understands contact centre dynamics (e.g. AHT, IVR, scripting, agent systems and coaching) and how to influence frontline performance.

Confidence in decision-making ability

Analytical skills and a high level of problem-solving

Excellent attention to detail

Problem-Solving & CI: A "Continuous Improvement" mindset with the ability to diagnose process failures and support designing operational solutions

Ability to prioritise and coordinate activities collaboratively across departments for best business outcomes, e.g., workforce planning, learning & engagement and contact centre teams

Desirable

Tertiary qualifications or equivalent experience in change management

Communication: Ability to write clear, concise operational briefs and facilitate workshops that align teams (e.g., IT Delivery, Marketing, and Operations)

Understanding of the factors that influence the contact centre cost, effectiveness and service delivery

White Label / B2B2C Background: Previous experience managing a "Partner-Brand" relationship is highly desirable

General Insurance (GI) Knowledge: Familiarity with the GI product landscape and regulatory environment (ASIC, GI Code of Practice)

Facilitation: A background in leading workshops or training sessions to "embed" change into large-scale teams

Location: Brisbane (Toowong or North Lakes) or Sunshine Coast (Kawana)

This role is available at any of our Brisbane and Sunshine Coast locations, providing flexibility to choose the office that suits you. Our Toowong office is close to the city with easy public transport and parking options while our North Lakes offices are within walking distance of some of the north side’s best retail locations. If you love a view of the water, why not consider our Kawana office on the edge of Lake Kawana and only a five minute drive to the closest beach.

The benefits of working at A&G

Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including:
- Personalised rewards and peer-to-peer recognition
- Exclusive discounts and savings across more than 600 top retailers
- A comprehensive recognition program that celebrates milestones and achievements—helping you feel valued every step of the way
Work flexibility - with options to work from home two days per week.
Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us - we’ve got learning and professional development opportunities to suit everyone.
Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

Quick Apply

Refine Your Search

business development manager jobs in meadowbrook, qld

Partner Operations Improvement Manager

Sales Manager Durable Goods / QLD Job

Sales Manager Durable Goods / QLD Job

Performance Relationship Manager

Steelwrist is looking for new Country Manager - Oceania

Category Management Specialist - Mining Equipment

Territory Sales Manager - Queensland

Customer Relationship Specialist - Beenleigh

SENIOR ACCOUNT MANAGER - BRISBANE

Hype DC Store Manager - Hyperdome

Trade Account Manager

Service Manager- Brisbane Branch

总经理助理

Research and Operations Manager - Southern QLD

Store Manager - Macpac Carindale

Business Development Manager - Training Provided

Store Manager - Dan Murphy's East Brisbane Area

Director - Uptime & Service Excellence

Program Manager - Block 1

Fleet MaintenanceNetwork Manager LV AU

I want to receive the latest job alert for business development manager in meadowbrook, qld

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