Date: 2 Jul 2026
Location: Richlands, QLD, AU, 4077
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Company: Winc Australia
ABOUT US
At Winc, we inspire Australians with better ways to work and learn. We provide a wide range of products and solutions—from office and school essentials to print, marketing, and workspace technology—supporting over 100,000 workplaces nationwide.
We’re known for exceptional customer service (70%+ NPS) and were recognised in 2025 as an Australian Business Award winner for Customer Service Excellence and Customer Experience Management.
ROLE PURPOSE
As a Senior Account Manager, you will manage a diverse portfolio of customers across the Services, Industrial, Government, and Care sectors (including Aged Care and Queensland Health).
You'll build trusted, long-term partnerships by delivering tailored solutions, commercial insights, and exceptional customer service. Focused on driving growth, customer retention, and strategic account development, you'll play a key role in helping customers create better work-life outcomes while contributing to Winc's continued commercial success.
KEY ACCOUNTABILITIES
Manage the retention, growth, and profitability of a strategic customer portfolio.
Develop and execute tailored account strategies aligned with customer needs and Winc's business objectives.
Build and maintain strong relationships with key stakeholders and decision-makers across customer organisations.
Leverage industry knowledge and Winc's product and service offering to deliver value-driven solutions.
Proactively manage the full customer lifecycle, from account planning and renewals to growth opportunities.
Identify and grow Share of Wallet through cross-selling, upselling, and strategic account development.
WHAT WE LOOK FOR
Proven B2B sales experience, ideally within a related industry.
Demonstrated success in achieving and exceeding sales targets.
Strong account management and relationship-building skills.
Commercial acumen with the ability to analyse customer data and develop value-driven solutions.
Excellent communication, negotiation, and consultative selling skills.
A results-driven mindset with confidence, accountability, resilience, and adaptability.
WORKING WITH WINC
Our highly engaged team work together to create a positive impact both at Winc and in the communities we operate. We are a collaborative bunch, continually improving our performance and the value we deliver.
We believe we're better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment.
We are focused on working towards a more sustainable future through our Winc Social Agenda - our plan to make a difference through Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging and Management of Waster as well as Ethical Sourcing. This is where we take action to make the biggest different.
We're passionate about setting our people up for success and providing the training, tools and environment to enable you to perform your best and develop your career at Winc. Over 45% of the roles we advertised in 2025 were awarded to an internal candidate!
We take care of our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g. Lifestyle Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave).
And finally, there's plenty of perks! Our much-loved quarterly Winc Awards recognition program, team discounts and plenty of corporate partner discounts.
