In-Demand Call centre Jobs in Mango Hill, Qld

Contact Centre Team Leader
Unitywater —Mango Hill QLD
- $103,000 a year
- Full-time
- Leadership
- Communication skills
- Employee assistance program
Quick Apply
1d
S&S Banking Consultant, North Lakes QLD
ANZ Banking Group —Mango Hill QLD
- Part-time
- Customer service
7d
Customer Service Specialist - Call Centre
Concentrix —Brisbane QLD
- Full-time
- Customer service
- In-person
- Communication skills
- Paid training
Contact Centre Consultant
St Vincent's Health Australia —Brisbane QLD
- Full-time
- Customer service
- Administrative experience
- Medical terminology
- Employee assistance program
3d
Team Leader Technical Motor Claims
Auto & General Holdings —North Lakes QLD
- Management
- Leadership
- Parental leave
- Gym membership
Quick Apply
Travel and Accommodation Team Leader
Compass Group Australia —Mango Hill QLD
- Weekend availability
- Supervising experience
Pathology Collector
Healius Corp. —Morayfield QLD
- Part-time
- Blood sampling
- Communication skills
- Paid training
- Health insurance
1d
Customer Service Support
Lite n’ Easy —Banyo QLD
- Full-time
- Hybrid work
- Hospitality
- Sales
- Customer service
Quick Apply
7d
Customer Care Consultant
St John Ambulance Qld —Nundah QLD
- $36.74 - $36.75 an hour
- Full-time
- Customer service
Quick Apply
2d
Contact Centre Weployee
Weploy —Brisbane QLD
- $34.48 an hour
- Urgently hiring
- Hybrid work
- Customer service
- Communication skills
Quick Apply
Contact Centre - Customer Contact Specialist
AVEO —Newstead QLD
- $29.98 an hour
- Full-time
- Sales
- Customer service
- Microsoft Office
- Health insurance
- Employee assistance program
Quick Apply
22h
Customer Contact Specialist
AVEO —Newstead QLD
- $29.98 an hour
- Full-time
- Sales
- Customer service
- Microsoft Office
- Health insurance
- Employee assistance program
Quick Apply
22h
Contact Centre Consultant
Bank Australia —Brisbane QLD
- Full-time
- Hybrid work
- Financial services
Junior Sales & Lead Generation
Halcol Energy —Brisbane QLD
- Part-time
- CRM software
- Sales
- Customer service
Customer & Software Support
Citation Group —Brisbane QLD
- Full-time
- Hybrid work
- Research
- Communication skills
- Parental leave
- Referral program
Customer Service Agent
Boral —Brisbane QLD
- Full-time
- Customer service
- Communication skills
- Office experience
- Employee assistance program
14d
Travel Contact Centre Sales Consultant - Brisbane
G Adventures —Brisbane QLD
- Weekend availability
- Sales
- Customer service
- Office
- Annual leave
- Parental leave
Operations Manager - Roadside Assistance Contact Centre
Allianz —Brisbane QLD
- Full-time
- Microsoft Office
- Analysis skills
- Leadership
13h
Customer Experience Coordinator
Ridley Corporation —Brisbane QLD
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Employee discount
Quick Apply
Customer Engagement Consultant
Tunstall APAC —Eagle Farm QLD
- Full-time
- Hybrid work
- Sales
- Customer service
Quick Apply

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Contact Centre Team Leader

Unitywater -
Mango Hill QLD

Quick Apply

Job Details

Full-time
$103,000 a year
1 day ago

Benefits

Employee assistance program
Salary packaging
Insurance services

Qualifications

Driver Licence
Leadership
Communication skills

Full Job Description

Lead a dynamic multi-channel Contact Centre team
Drive customer excellence and continuous improvement
Shape service delivery in a fast-growing region

About the role:
As Contact Centre Team Leader (South), you will play a pivotal leadership role within the Customer Service leadership team, inspiring and guiding a team of Customer Service Officers across multiple locations to deliver outstanding, multi-channel customer service. You'll champion a culture of excellence by leading from within through coaching, mentoring, and empowering your team to exceed customer expectations and bring Unitywater’s values to life in every interaction.

You’ll collaborate and take ownership of service performance and be a key driver of innovation, identifying opportunities to improve processes, elevate our customer experience, and promote the Contact Centre’s strategic value across the organisation. We’re looking for you to bring your curiosity, embrace change and ask the right questions regarding our processes.

With your strong leadership presence, you'll manage escalations with confidence, foster team engagement, collaborative culture and support the professional growth of your people. This is an exciting opportunity to make a real impact!

This is a full-time permanent position based at our Southern Corporate Centre in Mango Hill. Our Contact Centre operates on weekdays between 8am and 5pm with the potential to assist with after-hours and emergency support, helping to ensure seamless service for our customers at all times.

About you:
Our One Unitywater behaviours - Create the Future, Care Together, and Own It – define how we work together at Unitywater. To contribute to this, you will demonstrate the following skills and qualities for the role:

Experience leading a multi-channel Contact Centre team in a fast-paced environment
Excellent people leadership skills with a proven ability to coach, mentor, performance manage, motivate and build team capability
Excellent problem-solving, conflict resolution, and decision-making skills
A customer-first mindset and demonstrated success in delivering service improvements and customer value
Experience within a peer leadership team, collaborating to manage change, lead initiatives, and use insights to inform strategy
Strong written and verbal communication skills and high business acumen
Flexibility to support after-hours service and on-call responsibilities if required

Working at Unitywater:
We recognise that people are the essence of the water sector, and each team member provides the leadership, vision and skills that drives and delivers actions for our customers and communities.
We are committed to fostering a workplace that is diverse and inclusive, where you feel connected, are safe to be yourself and supported to be the best version of yourself.
As a Unitywater team member you will enjoy a range of benefits:

Flexibility: We value flexibility and support work-life balance with flexible working, purchase annual leave and access to floating public holidays.
Wellbeing: We offer several initiatives to support your wellbeing, such as: discounted private health insurance, salary packaging, employee assistance program, and access to discounts and benefits from a range of retailers.
Learning and Development: We understand the importance of learning and offer a range of opportunities to feed your curiosity such as: Walk on Country with Traditional Custodians, study assistance, and access to a dedicated learning program and professional memberships.
Extras: We understand the importance of connection and support you to care together by offering access to employee network groups focused on First Nations Reconciliation, LGBTIQ+, CALD, Gender, Life stage diversity, and accessibility.

About us:
Unitywater operates in one of Australia’s most exceptional environments in terms of natural beauty, geographical and demographic breadth. Proudly providing safe and reliable water to customers in Moreton Bay, Sunshine Coast and Noosa, we are a water utility serving one of the fastest growing regions in the country.
We think a pretty good job starts here.

How to apply:
Apply online following the links, and make sure to upload your up-to-date CV.
We strive to have a workforce that reflects the diversity of the community we serve and encourage all suitable applicants to apply for this role. Please feel free to share your pronouns and any reasonable adjustments you may need during the interview process.
If you’re successful we will need you to undergo a few checks…. We know they might not be the fun part, but you will need to confirm your right to work in Australia and complete relevant pre-employment checks, including verification of criminal history, drivers licence and driving history, alcohol and other drug screening.

Applications close: Thursday 17th September 2026

For further information please contact the Talent Acquisition team at [email protected]

If you would like to speak to a team member about our commitment to diversity and inclusion, please contact our Inclusion Specialist [email protected]

Unitywater respectfully acknowledges the Traditional Custodians of the lands and waterways in which we live, work and operate, the Kabi Kabi, Jinibara and Turrbal peoples. We honour their enduring connection to these places and their deep cultural, spiritual and environmental knowledge and stewardship over the waterways that sustain us all. We pay our deepest respects to Elders past and present, who hold the wisdom, traditions and stories of their people.

Quick Apply

Refine Your Search

call centre jobs in mango hill, qld

Contact Centre Team Leader

S&S Banking Consultant, North Lakes QLD

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Team Leader Technical Motor Claims

Travel and Accommodation Team Leader

Pathology Collector

Customer Service Support

Customer Care Consultant

Contact Centre Weployee

Contact Centre - Customer Contact Specialist

Customer Contact Specialist

Contact Centre Consultant

Junior Sales & Lead Generation

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Operations Manager - Roadside Assistance Contact Centre

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