Make a Real Difference – Every Day!
About us
As part of a global company, Tunstall is the market leader of telecare solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live safely in the place of their choice. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families with our emergency medical devices and 24/7 call centre support.
What there is
That feel-good feeling to help people who need it
Great training and onboarding into the team
Amazing and supportive leaders
Secure a full-time, 38-hour-per-week role that is worked during business hours - no weekend or evening work!
Hybrid working opportunities for the right people who have suitable home equipment (once fully trained)
About the role
As a Growth and Customer Engagement Consultant, you will deliver high-quality end-to-end customer service, supporting community, government, and direct Tunstall clients. You will recommend suitable Tunstall products and services, manage leads, and ensure a seamless onboarding experience for new and existing customers.
Your role is key to providing an exceptional customer experience, maintaining accurate records, and supporting the growth of Tunstall’s client portfolio.
Responsibilities
Be a primary point of contact (via phone and email) for product and service enquiries
Engage with clients and key stakeholders to provide end-to-end support to complete the onboarding process for new alarms
Respond to new and current client telephone calls and online enquiries
Manage assigned leads, follow up on opportunities, and support campaign initiatives
Accurately complete all documentation and admin required
Recommend the most suitable products, explaining how they work to existing and new clients
Answer alarm enquiries for new customers
Troubleshoot non-urgent medical alarm enquiries
The successful candidates will have:
The ability to demonstrate empathy and patience, be an engaging 'people person'
Proven experience in customer service or sales
Excellent resilience and listening skills
Ability to think on your feet and make decisions
Computer-literate with the ability to pick up new systems quickly
Superb phone manner and attention to detail with written communications
Have a positive, team-player mindset
Why join Tunstall?
We offer a range of benefits to support your success and wellbeing:
Competitive salary
Free onsite gym and coffee machine
Fun cultural team events and recognition
Company-paid employee wellbeing counselling, plus perks and discounts
Training opportunities in a performance-for-purpose company
Free parking (onsite and nearby)
Diversity and Inclusion
At Tunstall, we’re proud to champion diversity in backgrounds, experiences, and perspectives. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, as well as individuals across all communities, identities, abilities and lived experiences.
Ready to Apply?
You need to have the appropriate Australian work eligibility rights, plus we make the onboarding process easy by covering the cost of required checks once you’ve got the role, including your Police Check and NDIS Worker Check.
If you want a role with real purpose, APPLY NOW and join a team where every call matters.
