Introduction:
Are you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into crafting meals that are not only nutritious but also bursting with flavors. We're based in Banyo (near Brisbane Airport)
Why you'll love working here
- Free secure on-site parking - No stress, no spend
- Free on-site gym, physio & annual health check - We look after your body, not just your shift
- Product discounts - Enjoy the meals you help make
- Family fun days & team events - Work that feels like a community
- Real career stability - Be part of a growing, well-established business
- Enjoy hybrid working, with 1–2 days from home once you're fully trained.
Description:
The Role:
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We're looking for genuinely warm, patient communicators to join our Customer Operations team in a fast-paced FMCG environment. As a Customer Service Support representative, you'll play an important role in supporting our Support at Home (SAH) customers, many of whom are mature Australians. You'll build meaningful connections, provide exceptional service and help customers confidently navigate their options. This is not a high-pressure sales role. Instead, we're seeking people who can naturally identify customer needs, provide helpful guidance and confidently recommend our products and services when they're the right fit. You'll also contribute to outbound customer engagement activities, helping us connect with new customers and share the benefits of our offering in a genuine and consultative way.
Key Responsibilities:
- Handling outbound referrals for new SAH customers
- Responding to inbound calls and providing clear, empathetic support
- Explaining how Lite n' Easy's SAH program works
- Confidently encouraging customers to place an order when appropriate, without being pushy
- Offering encouragement and guidance to customers needing extra support
- Collaborating with the SAH Specialist team to ensure smooth service delivery
About You:
- Able to start at 8:30am to 4:30p and one day 5pm finish.
- During daylight savings hours will change to 7:30am to 3:30pm with one day 4pm finish
- 2 years' experience in a customer service role, ideally in a high-volume environment (phone-based or face-to-face) - specialty retail or hospitality experience highly regarded
- A natural, patient communicator who enjoys building relationships, particularly with mature customers
- Comfortable with light, customer-first selling, think specialty retail rather than pure sales
- Basic computer and administrative skills, with comfort navigating internal systems and accurately recording customer information
- High attention to detail, flexibility and the ability to work well in a team
If you have a passion for customer service and are seeking a rewarding opportunity where your work directly influences people's lives, we encourage you to take the next step in your career. Join a team that values innovation, collaboration and customer care by clicking "Apply" now and be part of our journey towards Operational Excellence.
PLEASE NOTE:
- To be considered for this role, applicants must have full, unrestricted working rights in Australia. This role is unable to offer visa sponsorship.
- Willing to complete an NDIS Worker Screening for this role
