In-Demand Customer care specialist Jobs in Macquarie Park, Nsw

Student Support Assistant
Macquarie University —Macquarie University NSW
- $81,323 - $87,648 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Administrative experience
- Employee assistance program
1d
Gift in Wills Specialist
Employment Hero —Blenheim Road NSW
- $15,899 a year
- Part-time
- CRM software
- Management
- Microsoft Office
- Work from home
- Parental leave
14h
Receptionist
Law Partners —Sydney NSW
- Full-time
- Customer service
- Communication skills
Gift in Wills Specialist
Baptist World Aid Australia —North Ryde NSW
- $15,899 a year
- Part-time
- Hybrid work
- CRM software
- Management
- Microsoft Office
- Work from home
- Parental leave
Quick Apply
19h
NDIS Local Area Coordinators
Uniting —Baulkham Hills NSW
- $46.70 an hour
- Full-time
- Customer service
- Communication skills
- Time management
- Employee discount
- Referral program
Regional Support - Retirement Living Villages
Catholic Healthcare —Macquarie Park NSW
- Full-time
- Hospitality
- Management
- Microsoft Office
- Gym membership
Quick Apply
14d
Contact Center Customer Service: Senior Technical Support Specialist (Storage)
Hitachi Rail —Macquarie Park NSW
- Full-time
12d
Worker's Compensation PIAWE Specialist
DXC Technology —Macquarie Park NSW
- Full-time
- Microsoft Excel
- In-person
- Communication skills
- Parental leave
- Employee assistance program
Business Relationship Manager
Schneider Electric —Macquarie Park NSW
- Full-time
- ERP systems
- Manufacturing
- AI
- Annual leave
- Opportunities for advancement
Contact Center Customer Service: Senior Technical Support Specialist (Storage)
Hitachi —Macquarie Park NSW
- Full-time
12d
Medical Receptionist (Casual with Pathway to Full-Time) Specialist Medical Practice | Randwick
Sydney Colorectal Associates Randwick —Randwick NSW
- $35 - $45 an hour
- No weekends
- Administrative experience
- Organisational skills
- In-person
- Employee discount
- Free food
Quick Apply
14d
Customer Experience Specialist
MealSuite —Sydney NSW
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- AI
- Disability insurance
- Health insurance
Quick Apply
Service Representative
Schneider Electric —Macquarie Park NSW
- Full-time
- Maintenance
- Annual leave
- Opportunities for advancement
Customer Service Representative
King Living —Turrella NSW
- Full-time
- CRM software
- Customer service
- Salesforce
- Parental leave
- Employee assistance program
Quick Apply
Client Care Specialist
Law Partners —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Parental leave
- Gym membership
Loyalty Leader
IKEA —Tempe NSW
- Full-time
- Communication skills
10d
Call Center Assistant
St Vincent's Health Australia —North Sydney NSW
- $32.61 an hour
- Part-time
- Customer service
- Master's degree
- Communication skills
11d
Regulatory Reporting and Assurance Lead
DXC Technology —Macquarie Park NSW
- Full-time
- Microsoft Excel
- In-person
- Communication skills
- Parental leave
- Employee assistance program
Head of Clinical Services - Villages
Anglicare —Macquarie Park NSW
- Full-time
- Nursing
- Master's degree
- Bachelor's degree
- Employee assistance program
- Gym membership
Customer Service Representative - ARH Homebush
Animal Referral Hospital —Homebush West NSW
- Part-time
- Customer service
- Administrative experience
- Front desk
- Employee discount
Quick Apply

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Student Support Assistant

Macquarie University -
Macquarie University NSW

Apply Now

Job Details

Full-time
$81,323 - $87,648 a year
1 day ago

Benefits

Employee assistance program
Insurance services
On-site parking

Qualifications

Microsoft Outlook
Customer service
Administrative experience
Front desk
Working with Children Check
Workday

Full Job Description

PRIMARY DETAIL

Salary Package: From $81,323 – $87,648 p.a. (HEW 4), plus 17% superannuation and annual leave loading
Appointment type: Full-time, continuing
Onsite at Macquarie University, Wallumattagal Campus, North Ryde

Be the welcoming first point of contact that helps students feel seen, safe and connected to the support they need.

Every student journey has moments that matter, and often the first person a student meets shapes how supported they feel from that point on. As a Student Support Assistant within our Student Wellbeing team, you will be that reassuring first point of contact for many students seeking assistance, providing professional reception, concierge and administrative support across multiple channels in an efficient, welcoming and trauma-informed environment.

This role places you at the heart of a team dedicated to student experience, wellbeing, accessibility and belonging. You will help students navigate University services, respond to enquiries, undertake initial triage in accordance with established risk protocols, and connect students with specialist staff so they can access the right support at the right time.

If you enjoy working with people, take pride in delivering exceptional service, and want your work to make a genuine difference in students’ lives, this is an opportunity to make a meaningful impact within a values-led community.

*** Please note this is a student-facing role that requires working full-time on site.

About the Role

Reporting to the Manager, Care and Welfare, you will support the day-to-day operations of Student Wellbeing and help keep frontline services running smoothly. Your day-to-day responsibilities will include:

Providing student-facing, phone and email reception services, and managing frontline enquiries in a welcoming, trauma-informed manner.
Undertaking initial triage in accordance with established risk protocols.
Assisting students with CARE form submissions and Accessibility registrations and guiding them to connect with appropriate university services and specialist staff.
Delivering reception support to the Accessibility team across our Student Wellbeing offices (12SW and 18WW), including co-location as required.
Responding to, or appropriately escalating, queries about Student Wellbeing and its activities.
Gathering and organising data on the utilisation of support services and assisting with billing and accounts.
Providing support to and setting up new Student Wellbeing staff, and contributing to improvements in administrative systems, processes and procedures, while complying with relevant EEO and WHS requirements.

About Us

This role sits within the Office of the Pro Vice Chancellor, Dean of Students, which is responsible for student support services and the broader student experience including Student Engagement, Equity, Diversity and Belonging, Complaints and Misconduct, and Student Wellbeing Services. Joining our team means contributing to a community where student care and wellbeing are at the centre of everything we do.

About You

You are a service-focused professional who enjoys helping people and thrives in a busy environment where no two days are the same. You bring a calm, approachable manner, an eye for detail, and the ability to handle sensitive situations with care and discretion. You value being part of a purpose-driven team and are motivated by making university life easier for students.

Selection Criteria

A qualification or equivalent experience in administration, customer service, business or a related discipline.
Knowledge of customer service and/or administration processes and associated policies.
Capacity to contribute to continual improvement and transformation initiatives in student support services.
Experience undertaking complex administration functions within tight deadlines.
Familiarity with key student support functions.
Ability to build and maintain effective partnerships with key internal and external stakeholders.
Demonstrated high-level proficiency in PracSuite and Microsoft Outlook, including efficient management of clinical/practice workflows, scheduling, correspondence, and calendar coordination is desirable.

***The successful candidate will be required to complete a Police Check and hold a valid Working with Children Check prior to commencing employment.

How to Apply

To be considered, please apply online with your CV and a cover letter outlining how your experience aligns with the selection criteria (above).

Applications Close: Sunday 30 August 2026 at 11:59 p.m. (AEST)

We reserve the right to progress or decline an application prior to the application closing date. We also reserve the right to close the advert early if a sufficient number of qualiﬁed applicants is received.

For enquiries about the role, please them send through to [email protected].

Why Join Us?

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation in 1964, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today.

We rank amongst the top employers in the Australian Workplace Employers Index.
Explore the fantastic benefits available to you when you become part of the team at Macquarie University.
Flexible, hybrid work arrangements
17% Superannuation
Subsidised onsite parking options
Extensive training and professional development programs
Onsite childcare facilities to support working parents
Onsite vacation care during school holidays
Discounted health insurance
Subsidised membership at our Sport & Aquatic Centre
Access to an Employee Assistance Program for free and confidential support
Convenient onsite GP, imaging, and physiotherapy clinics

Pre-Employment Checks

Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to the University.

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account.

Applications Close:

30/08/2026 11:59 PM

A Place Where You Belong
At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.

Flexible Work
At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University.

Apply Now

Refine Your Search

customer care specialist jobs in macquarie park, nsw

Student Support Assistant

Gift in Wills Specialist

Receptionist

Gift in Wills Specialist

NDIS Local Area Coordinators

Regional Support - Retirement Living Villages

Contact Center Customer Service: Senior Technical Support Specialist (Storage)

Worker's Compensation PIAWE Specialist

Business Relationship Manager

Contact Center Customer Service: Senior Technical Support Specialist (Storage)

Medical Receptionist (Casual with Pathway to Full-Time) Specialist Medical Practice | Randwick

Customer Experience Specialist

Service Representative

Customer Service Representative

Client Care Specialist

Loyalty Leader

Call Center Assistant

Regulatory Reporting and Assurance Lead

Head of Clinical Services - Villages

Customer Service Representative - ARH Homebush

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