In-Demand Service delivery manager Jobs in Fremantle Wa

Service Delivery Manager
New Era Technology —Perth WA
- Full-time
- Budgeting
- Leadership
- Referral program
Quick Apply
Delivery Driver
Day & Night Healthcare —Welshpool WA
- $34.39 an hour
- Overtime
Quick Apply
5d
Operations Manager
Tydi Group Pty Ltd —Perth WA
- $92,000 a year
- Full-time
- Hospitality
- Management
- Supervising experience
- Parental leave
Quick Apply
Hotel / Hospitality Service Manager
Iconic Property Services Pty Ltd —Perth WA
- $75,000 - $85,000 a year
- Full-time
- Hospitality
- Customer service
- Recruiting
Quick Apply
Service Manager
Konecranes —Canning Vale WA
- Full-time
- Management
- Maintenance
- No degree
Quick Apply
Service Delivery Manager
Western Power —Perth WA
- Part-time
- Management
- Parental leave
- Gym membership
4d
Site Manager
Unita Group Operations —Fremantle WA
- Full-time
- CPR Certification
- First Aid Certification
Quick Apply
Corporate General Manager
HP Heavy Industry Pty Ltd —Perth WA
- $280,000 - $330,000 a year
- Full-time
- Management
- Engineering
- Bachelor's degree
Quick Apply
13d
Construction Project Manager
Firesafe Group PTY LTD —Bibra Lake WA
- $163,000.00 - $181,781.53 a year
- Full-time
- Construction experience
- In-person
- Communication skills
- Employee assistance program
- Employee discount
Quick Apply
Field Service Delivery Manager
Aggreko —Perth WA
- Full-time
- Electrical experience
- Leadership
- Communication skills
Health & Safety Business Partner
Contract Resources —Jandakot WA
- Full-time
- Office
- Microsoft Office
- Analysis skills
Quick Apply
6d
Warehouse Manager
Sika —Bibra Lake WA
- Full-time
- Forklift
- Microsoft Office
- Supervising experience
Quick Apply
Retail Manager (General)
EDGE FRESH PTY LTD —Perth WA
- $79,500 - $79,950 a year
- Weekend availability
- Management
- Sales
- Customer service
- Employee discount
Quick Apply
12d
Delivery Driver
PFD Food Services —Perth WA
- Full-time
- Health insurance
- Gym membership
11d
Customer Service Manager
Valmont Industries —Canning Vale WA
- Full-time
- CRM software
- Customer service
- Microsoft Office
Project Manager
Unita Group Operations —Fremantle WA
- Full-time
- Construction experience
Quick Apply
Assistant Housekeeping Manager
ahs hospitality —Rottnest Island WA
- Weekend availability
- Time management
- Health insurance
Store Manager – F/T ( 38 ordinary Hrs/w, rotating roster including weekends)
GOHONZON PTY LTD —Kardinya WA
- $80,000 - $81,000 a year
- Weekends only
- Customer service
- Supervising experience
- In-person
Quick Apply
10d
Supply and Distribution Manager
Designer Transport —Perth WA
- Up to $80,000 a year
- Full-time
- ERP systems
- Microsoft Office
- Bachelor's degree
- Opportunities for advancement
Quick Apply
12d
Operations Area Manager
Amazon Commercial Services Pty Ltd —Jandakot WA
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d

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service delivery manager jobs near fremantle wa

Service Delivery Manager

New Era Technology -
Perth WA

Quick Apply

Job Details

Full-time | Contract

Benefits

Free snacks
Referral program

Qualifications

ConnectWise
ITIL Certification
Incident management
ITIL
Problem management
Budgeting
Financial management
Leadership

Full Job Description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

What is the role

Full time role, supporting teams and clients geographically dispersed, the successful candidate can be based from our Adelaide or Brisbane office. The role offers flexibility and travel as required.

This role requires experience operating in a true MSP environment, where service delivery is managed across a broad portfolio of customers with different industries, technologies, contract structures, maturity levels, and service expectations. The successful candidate will be comfortable balancing competing priorities across many customers, maintaining consistent service standards, and using structured processes, data, and escalation management to drive outcomes at scale.

The duties and responsibilities of Service Delivery Manager include but are not limited to the following:

Leads end-to-end service delivery for managed service customers, ensuring SLAs, KPIs, and contractual commitments are consistently achieved.
Oversees incident, request, change, and problem management, serving as escalation owner for major incidents and driving effective Major Incident Management, including communication and post-incident reviews.
Ensures efficient workload prioritization, adherence to service standards, and process consistency.
Partners with Customer Success Managers and clients, providing senior-level support, managing escalations, conducting service reviews, and building trusted relationships through clear, professional communication.
Drives continuous improvement by analysing service metrics, identifying trends, leading root cause analysis, and implementing preventative actions to enhance efficiency, consistency, and customer experience.
Maintains financial accountability by managing budgets, monitoring utilisation, and working with Finance and Sales to optimise profitability.
Provides leadership through coaching, performance management, recruitment, workforce planning, and fostering a positive, compliant, and development-focused team culture.

Who we are looking for

Successful candidate must possess:

Must have 3+ years' experience in a Service Delivery leadership role within an MSP environment managing a portfolio of heterogeneous customers, rather than a small number of dedicated enterprise accounts.
Proven experience managing multiple customers in an SLA-driven environment, with ownership of service outcomes.
Experience applying ITIL practices, including Incident, Problem and Change Management.
Experience leading teams and managing major incidents and escalations.
Strong customer and stakeholder management skills, with the ability to build trusted relationships at all levels.
Experience using service performance data to drive continuous improvement.
Proactive, accountable and customer-focused, with a strong sense of ownership.

Desirable

ITIL certification.
Experience with ConnectWise, Autotask or a similar PSA
Service improvement or transformation experience.
Exposure to service financial management.
Executive-level customer engagement experience.

What we offer

A friendly team environment with a strong technical support network
Broad range of options for training and developing your IT skills
Opportunity to work with the IT industry's latest technologies
Internal career growth for high performers and IT super-stars
Cost price on products from our suppliers
Comprehensive Employer Assistance Program
Referral bonus
Lunches and snacks provided (Adelaide and Brisbane only)

#LI-SA2

#LI-S

New Era Technology, LLC., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions").

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/

We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] .

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Refine Your Search

service delivery manager jobs in fremantle wa

Service Delivery Manager

Delivery Driver

Operations Manager

Hotel / Hospitality Service Manager

Service Manager

Service Delivery Manager

Site Manager

Corporate General Manager

Construction Project Manager

Field Service Delivery Manager

Health & Safety Business Partner

Warehouse Manager

Retail Manager (General)

Delivery Driver

Customer Service Manager

Project Manager

Assistant Housekeeping Manager

Store Manager – F/T ( 38 ordinary Hrs/w, rotating roster including weekends)

Supply and Distribution Manager

Operations Area Manager

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