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Fraud & Scams Monitoring Operations Team Lead

Rabobank -
Sydney NSW

Apply Now

Job Details

Full-time

Benefits

Annual leave
Parental leave

Qualifications

Financial services
Leadership
Communication skills

Full Job Description

About Us

Rabobank is the world’s leading specialist in food & agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients. Our commitment to our employees & clients is at the heart of everything we do.

About the role:

Are you passionate about protecting customers & combating fraud & scams? If you're ready to take the next step in your career, Rabobank has an exciting opportunity within our Fraud & FEC Investigations - ANZ team for an Fraud & Scams Monitoring Operations Team Lead.

This is a first-line leadership role responsible for leading a team of Analysts & Senior Analysts based across Sydney & Perth. Acting as the critical link between frontline operations & Financial Economic Crime (FEC) leadership, you will ensure the Fraud & Scams Monitoring function operates effectively, efficiently, & in line with regulatory obligations & risk management expectations.

Reporting to the Regional Fraud & Scams Monitoring Manager, this role can be based in either Sydney or Perth.

Key Role Responsibilities:

Lead the day-to-day operations of the ANZ Fraud & Scams Monitoring team, providing guidance & support to Analysts & Senior Analysts
Manage operational escalations, approvals, investigation quality, & team performance to ensure effective risk outcomes
Foster a strong first-line risk culture, ensuring adherence to regulatory requirements, internal policies, & governance frameworks
Own & maintain team procedures, controls, & operational processes, ensuring they remain effective & fit for purpose
Deliver operational reporting, insights, & performance metrics to support effective decision-making
Drive continuous improvement & capability uplift initiatives across the team
Partner with regional counterparts to ensure the broader Fraud & Scams Monitoring function operates as a cohesive & effective capability while meeting local regulatory & operational requirements
Support the ongoing optimisation of monitoring, investigation, & customer protection activities

Key attributes & experience we are looking for:

7 + years’ experience leading operational fraud, scams, financial crime, or fraud monitoring teams within a banking or financial services
Team leader / people leader experience with capability for coaching, performance management, capability development, & driving consistent decision-making across a team
Experience managing operational workloads, escalations, SLAs, backlogs, & competing priorities in a high-volume environment
Deep understanding of fraud & scam monitoring, investigations, alert management, & customer protection actions
Excellent stakeholder management & communication skills, with the ability to influence outcomes & collaborate effectively across multiple teams
Strong operational risk & governance mindset, with experience working within highly regulated environments
The ability to make sound, timely risk-based decisions, particularly when dealing with complex or high-risk fraud & scam cases
Experience developing, maintaining, & uplifting operational procedures & controls to ensure they remain fit for purpose
A continuous improvement mindset, with a track record of identifying efficiencies, streamlining processes, & supporting operational transformation

What we're proud to offer you:

Wellbeing leave. These 2 extra leave days support greater work/life balance & is just another way we are helping our employees to lead happier, healthier, & more fulfilling lives

Education Assistance Program. Rabobank values the development of its people & has a great Education Assistance Program to assist with professional development

Parental Leave that supports you & your family while giving you the freedom & flexibility to enjoy this special time (up-to 14 weeks paid leave)

Bonus and Additional Leave. We realise sometimes 4 weeks Annual Leave isn't enough! At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave & an option to purchase another 2 weeks Annual Leave

Extra Insurance. Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD & Income Protection Insurance

Rabo Workplace Giving program. As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners

Our Values

Rabobank Australia values inclusion, belonging, & positive experiences for all. Our work environment, our benefits, & the way we live our values, “Client Driven”, “Responsible”, “Professional” & “Cooperative” make it a great place to work. We welcome applicants from diverse backgrounds.

Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you.

Apply Now

Refine Your Search

sr. specialist, data foundations anz, wwso data apjc jobs in edgecliff, nsw

Fraud & Scams Monitoring Operations Team Lead

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Sr Program Controls Specialist

Marketing Specialist

Sr. Business Development Manager, Storage (Data Foundations), WWSO Data APJC

Continuous Improvement Specialist

General Manager, Digital Innovation

Senior SAP SuccessFactors Consultant

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Senior Instructor

I want to receive the latest job alert for sr. specialist, data foundations anz, wwso data apjc in edgecliff, nsw

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