Key Responsibilities
Operational Support & Monitoring
- Perform basic platform monitoring using dashboards and tools
- Execute routine health checks and validation activities
- Support daily BAU operational activities across HDC services
- Identify and raise alerts/issues to senior L2/L3 team members
Incident & Problem Support
- Assist in incident triage, logging, and initial assessment
- Perform basic troubleshooting using runbooks and SOPs
- Escalate incidents to CCP Specialists or Engineers when required
- Track incidents and support updates to stakeholders
Knowledge & Process Adherence
- Follow defined runbooks, SOPs, and operational procedures and contribute to knowledge base updates and documentation
- Ensure adherence to governance, controls, and operational standards
Service Management & Operations
