In-Demand Content & knowledge lead Jobs in Docklands, Vic

Content & Knowledge Lead
Heidi —Melbourne VIC
- Full-time
- Hybrid work
- AI
2d
Content Strategy & Design Lead
Department of Transport and Planning —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Research
- No degree
- Analytics
1d
Leading Teacher - Director of Specialised Programs (ACED and ESP) NEW POSITION
Government schools —Melbourne Northern Suburbs VIC
- Full-time
- Management
- Administrative experience
- Leadership
3d
Melbourne Bureau Chief
News Corp —Melbourne VIC
- Hybrid work
- Leadership
- Communication skills
- Time management
- Parental leave
7d
Marketing Manager
Cosmetic & Laser Dentistry Centre —Caulfield North VIC
- $50,000 - $60,000 a year
- Urgently hiring
- In-person
- Marketing
Quick Apply
Studio Manager
News Corp —Melbourne VIC
- Full-time
- Hybrid work
- Management
- AI
- Café
- Parental leave
7d
Experience Design Lead - Mobile App
RACV —Melbourne VIC
- Full-time
- Hybrid work
- Research
- Leadership
1d
Service Management Lead
RMIT University —Melbourne VIC
- Full-time
- Management
- Analysis skills
- Working with children
Creative Director (Freelance/FTC)
1000heads —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Google Suite
- AI
Quick Apply
Learning Experience Manager
BOUNCE —Glen Iris VIC
- Full-time
- Leadership
- Free parking
- Parental leave
Quick Apply
14d
Tutors (Expressions of Interest for 2026)
Contour Education —Melbourne VIC
- Part-time
- Senior Secondary Certificate of Education
- Education
- Communication skills
Quick Apply
Social Media and Content Manager
Explorers Early Learning —Melbourne VIC
- Full-time
- AI
Quick Apply
14d
Project Lead, Information and Knowledge Management
Victorian Electoral Commission —Melbourne City Centre VIC
- $116,413 - $128,631 a year
- Full-time
- Hybrid work
- Management
10h
Social Media & Digital Marketing Specialist
Second Hand Phones (Aust) Pty Ltd —Brunswick VIC
- $35 - $40 an hour
- Full-time
- Microsoft Excel
- Analysis skills
- In-person
Quick Apply
3d
Leading Teacher - Director of Student Management (Year 8) NEW POSITION
Government schools —Melbourne Northern Suburbs VIC
- Full-time
- Management
- Administrative experience
- Leadership
3d
Senior Creative
1000heads —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Google Suite
- AI
Quick Apply
Lead Lighting Artist Vic/SA/Qld
Keywords Studios —Box Hill VIC
- Full-time
- Hybrid work
- Leadership
- Communication skills
Quick Apply
Leading Teacher - Director of Literacy (Primary) NEW POSITION
Government schools —Melbourne Northern Suburbs VIC
- Full-time
- Management
- Administrative experience
- Leadership
3d
Leading Teacher - Director of The Arts (Prep - Year 12) NEW POSITION
Government schools —Melbourne Northern Suburbs VIC
- Full-time
- Management
- Administrative experience
- Leadership
3d
Planning Director
Publicis Groupe Holdings B.V —Southbank VIC
- $110,000 - $115,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
4d

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content & knowledge lead jobs near docklands, vic

Content & Knowledge Lead

Heidi -
Melbourne VIC

Apply Now

Job Details

Full-time
2 days ago

Qualifications

Multilingual
AI

Full Job Description

We’re Heidi.

We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.

Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.

We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.

If you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.

Why this role exists right now

Right now, our content tends to catch up after the fact: an article goes live once a customer's already hit the gap, a flow gets refined once we've seen where it falls short. We want to get ahead of that instead.

This role owns content end to end, working with Product, Engineering, Marketing, and Support so customers and our own team get the right information, in the right place, before they go looking for it. That's the shift we're making: from catching up to staying ahead.

What you'll actually do

Own the Help Center. Keep it accurate, current, and structured well enough that customers, Fin, and agents can all find the right answer without a human rewriting it every time something changes.

Turn product changes into great customer experiences. Partner with Product and Engineering so that every release, feature, pricing change, or integration lands with the Help Center, Fin, and agent-facing content ready before customers feel it, not after.

Own the approach, not just the output. Decide what tooling the function runs on, where the inefficiencies are, and how content gets structured so it can feed AI-assisted support tools as well as it feeds a human reading it. This is as much about building the system as it is about writing inside it.

Write the content yourself. This is a doer role as much as a leader role. You'll be in the Help Center and the SOPs directly, not only directing someone else's draft.

Partner with Marketing. Make sure multilingual content and any other cross-functional content needs are consistent with what Support and the Help Center are producing, so customers get the same answer no matter where they find it or what language they read it in.

What we need from you

A track record of owning a knowledge base or content function end to end: structure, standards, and the discipline to keep it current as the product underneath it changes.
Experience building a function from scratch, not just operating inside one someone else designed.
Comfort working across segments or audiences at once, and standardizing an approach across them rather than solving one at a time.
An understanding of how content needs to be structured to feed AI-assisted tools, not just a human reader.
Strong writing. You'll be judged on the content itself, not just the strategy behind it.
The instinct to work directly with Product and Engineering rather than wait for information to arrive.

Nice to have

Experience with training material or video production, since not every piece of knowledge belongs in a written article.
Familiarity with Intercom, Fin, or comparable AI support tooling.
Experience supporting multilingual or multi-region content operations.

What success looks like

30 days: You know exactly which Help Center articles are stale, which ticket drivers have no content behind them, and you've shipped the first fixes.

60 days: A defined content sprint has closed the gap on our top ticket drivers, and Product and Engineering have a real process for looping Support in before a release ships, not after.

90 days: Content is current by default, not by chase, and the approach is documented well enough that it holds even as the team grows.

Practical details

Based in Melbourne or Sydney, working closely with our Support, Product, and Marketing teams.

The way we work

1. Build to Last

We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.

2. Own Your Practice

Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.

3. Move Fast, Stay Steady

We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.

4. Make Others Better

Honest feedback, steady support, and shared growth keep our teams improving together.

Why you will flourish with us

Flexible hybrid working environment, with 3 days in the office.
A generous personal development budget of $500 per annum
Learn from some of the best engineers and creatives, joining a diverse team
Become an owner, with shares (equity) in the company, if Heidi wins, we all win
The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
If you have an impact quickly, the opportunity to fast track your startup career!

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.

Apply Now

Refine Your Search

content & knowledge lead jobs in docklands, vic

Content & Knowledge Lead

Content Strategy & Design Lead

Leading Teacher - Director of Specialised Programs (ACED and ESP) NEW POSITION

Melbourne Bureau Chief

Marketing Manager

Studio Manager

Experience Design Lead - Mobile App

Service Management Lead

Creative Director (Freelance/FTC)

Learning Experience Manager

Tutors (Expressions of Interest for 2026)

Social Media and Content Manager

Project Lead, Information and Knowledge Management

Social Media & Digital Marketing Specialist

Leading Teacher - Director of Student Management (Year 8) NEW POSITION

Senior Creative

Lead Lighting Artist Vic/SA/Qld

Leading Teacher - Director of Literacy (Primary) NEW POSITION

Leading Teacher - Director of The Arts (Prep - Year 12) NEW POSITION

Planning Director

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