In-Demand Retention specialist Jobs in Brisbane, Qld

Client Retention and Growth Specialist
Ashley & Martin —Brisbane QLD
- Full-time
- Sales
- Clinic
- In-person
Extended Hours Coordinator
The Creche and Kindergarten Association —Paddington QLD
- $39.21 - $43.74 an hour
- Part-time
- CPR Certification
- First Aid Certification
- Employee assistance program
Customer Loyalty Specialist
Ideas Con Ideas Solutions —Brisbane QLD
- $29 an hour
- Full-time
- CRM software
- Marketing
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
Training Development Specialist
John Holland —Fortitude Valley QLD
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Parental leave
Regular Giving Specialist
CanTeen AU —Brisbane QLD
- $90,000 a year
- Full-time
- Hybrid work
- Marketing
- Communication skills
- Annual leave
2d
Content Creator
P4P TBE PTY LTD/ SHAPE UP BOXING & FITNESS —Rocklea QLD
- $79,600 a year
- Full-time
- Bachelor's degree
- In-person
Quick Apply
13d
Customer Care Specialist - Virginia
Fitness Cartel Australia —Virginia QLD
- Full-time
- CRM software
- Customer service
- Databases
- Gym membership
Philanthropy Data Specialist
Mater Group —Newstead QLD
- CRM software
- Microsoft Excel
- Administrative experience
- Health insurance
- Employee assistance program
5d
Customer Experience Specialist
Journey Early Learning Careers —Wooloowin QLD
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Communication skills
Staff Anaesthetists
Mater Group —South Brisbane QLD
- Part-time
- Working with children
- Paediatrics
- Health insurance
- Employee assistance program
Account Manager - Interpath
Bunzl —Brisbane QLD
- Full-time
- Microsoft Excel
- Management
- Research
- Health insurance
Investigations Analyst
Great Southern Bank —Brisbane QLD
- Analysis skills
- No degree
- Financial services
- Work from home
9d
Promotions Specialist
Picklebet —Newstead QLD
- Full-time
- AI
Quick Apply
9d
Recruitment Specialist
Applied Medical —Geebung QLD
- Full-time
- Office
- Human resources
- Recruiting
- Employee assistance program
5d
Employee Experience Specialist
Journey Early Learning Careers —Wooloowin QLD
- Full-time
- Hybrid work
- SharePoint
- In-person
- Communication skills
8d
Channel Account Manager
Pax8 Global —Brisbane QLD
- Full-time
- Management
- Salesforce
- Presentation skills
- Health insurance
Home Lending Executive
Bank of Queensland —Newstead QLD
- Full-time
- Management
- Parental leave
- Employee assistance program
Relationship Manager
REA Group —Fortitude Valley QLD
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Parental leave
7d
Project Specialist, Air & Sea
DSV —Port of Brisbane QLD
- Full-time
- Microsoft Office
- Time management
12d
Centre Director - Relocation to Rockhampton, Queensland
Green Leaves Early Learning Centres —Brisbane QLD
- Full-time
- Supervising experience
- First Aid Certification
- Leadership
- Employee discount
Quick Apply
9d

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retention specialist jobs near brisbane, qld

Client Retention and Growth Specialist

Ashley & Martin
Brisbane QLD

Apply Now

Job Details

Permanent | Full-time

Qualifications

Sales
Upselling
Sales administration

Full Job Description

Posted: 30/06/2026

Closing Date: 27/07/2026

Job Type: Permanent - Full Time

Location: Brisbane

Job Category: Other,Sales

Who are we:

You may have heard of us – Ashley and Martin (that’s right, the hair people). We have been around for almost 60 years supporting our customers on their hair regrowth journey and we are pretty excellent at what we do! We pride ourselves on the excellent customer service we provide and the results our products achieve. We have a talented group of individuals we get to call our team and with clinics across Australia, New Zealand & Singapore, our internal support network reaches far and wide.

Job Description

Our patients trust us with something deeply personal — and that trust, when managed well, drives both life-changing outcomes and strong commercial performance.

We are looking for someone who understands that service and sales are not separate — they are connected.

This role suits a commercially minded Customer Service Specialist who enjoys building relationships, influencing outcomes, and taking accountability for results — while maintaining strong operational discipline.

About the Role

This is a full-time on-site role (76 hours per fortnight, Tuesday to Saturday) combining sales, structured clinic administration with patient servicing and subsequent enrolment conversations.

Initially, your focus is on:

Managing existing patients throughout their treatment journey
Conducting check-ups and progress photo reviews
Proactively facilitating subsequent treatment enrolments
Driving patient retention and follow-up outcomes
Contributing directly to clinic revenue performance

This is not a passive servicing role. You are responsible for engagement, follow-through and influencing continuation decisions. Your ability to build trust and confidently guide commercial conversations will directly impact clinic performance — and your own progression, which over time will involve sales.

What You’ll Be Responsible For

Patient Engagement & Retention

Build strong, long-term patient relationships
Monitor progress and confidently discuss next-stage treatment plans
Proactively follow up to secure re-enrolments
Take ownership of retention and conversion outcomes
Maintain high patient satisfaction while driving commercial results

Clinic Operations & Administration

Manage CRM, patient records and documentation accurately
Process payments and reconcile daily takings
Coordinate appointments and reception enquiries
Ensure compliance with internal processes and confidentiality standards
Manage stock and day-to-day clinic operations

Strong administration underpins strong sales performance. Attention to detail matters.

Performance & Accountability

Take ownership of follow-up metrics and enrolment outcomes
Contribute to total clinic performance, not just individual tasks
Work closely with the clinic team and GPs to optimise patient journeys

Desired Skills and Experience

What We’re Looking For

Strong customer-facing experience (retail, health, hospitality, consultative sales or admin)
Experience in a sales environment
Confidence discussing outcomes, value and next steps
Natural ability to build rapport and guide decisions
Comfort being measured on follow-up and enrolment performance
Strong organisational and systems capability
A growth mindset and interest in long-term progression

Previous sales experience is highly regarded. Experience converting existing customers or upselling within a service environment will be viewed favourably.

Apply Now

Refine Your Search

retention specialist jobs in brisbane, qld

Client Retention and Growth Specialist

Extended Hours Coordinator

Customer Loyalty Specialist

Training Development Specialist

Regular Giving Specialist

Content Creator

Customer Care Specialist - Virginia

Philanthropy Data Specialist

Customer Experience Specialist

Staff Anaesthetists

Account Manager - Interpath

Investigations Analyst

Promotions Specialist

Recruitment Specialist

Employee Experience Specialist

Channel Account Manager

Home Lending Executive

Relationship Manager

Project Specialist, Air & Sea

Centre Director - Relocation to Rockhampton, Queensland

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