Student Services Team Leader
Student Services | Campus Experience | Student Support
Are you an experienced student services leader who is passionate about delivering exceptional, student-centred support?
As a Student Services Team Leader, you'll lead a team of Student Services Advisors at our Brisbane campus, providing high-quality support to new and existing students through face-to-face interactions and online platforms. Reporting to the Student Services Manager (Campus), you'll oversee day-to-day service delivery, meet agreed service levels and help ensure students receive a consistent, best-in-class experience.
This is a student-facing, campus-based role for a people-focused leader who can balance coaching and development with accurate, timely and target-driven service delivery. You will work closely with Campus Operations and teams across the University to resolve complex enquiries, improve processes and support a respectful, high-performing culture.
If you're a calm, organised and collaborative leader who enjoys making a visible difference to students, we'd love to hear from you.
What You'll Do
You'll lead the campus-based Student Services team while supporting a positive, responsive and student-centred experience for everyone who studies at Torrens University Australia.
Responsibilities include:
The ability to work autonomously, take initiative, follow policies and procedures, and identify when to escalate an issue or seek support.
Click APPLY to submit your application.
Applications close: 18th September 2026
Once you apply, we'll keep you updated throughout the recruitment process.
Should you have accessibility requirements or needs, please contact [email protected] for confidential support to ensure an equitable, barrier-free application process.
About Torrens University Australia
At Torrens University Australia, we're transforming lives through education. As a Certified B Corporation, we're committed to making a positive impact by providing industry-relevant education that helps students build meaningful careers.
Our Student Services team plays an important role in creating accessible, responsive and supportive experiences that help students connect, participate and thrive throughout their studies.
Our people are passionate about innovation, collaboration and creating exceptional student experiences.
We foster an inclusive, high-performing environment where ideas are valued, initiative is encouraged and professional growth is supported. You'll work with colleagues across the University who are committed to making a positive difference for students and the communities we serve.
