In-Demand Implementation & customer success manager Jobs in Brisbane, Qld

Implementation Consultant
HSI —Brisbane QLD
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Microsoft Office
- Tuition reimbursement
- Employee assistance program
Quick Apply
2d
Digital Mission Lead
Vocus —Brisbane QLD
- Full-time
- Hybrid work
- Agile
- Leadership
- Communication skills
- Parental leave
- Fuel discount
Quick Apply
Partner Operations Improvement Manager
Auto & General Holdings —Toowong QLD
- Temporary
- Analysis skills
- No degree
- Communication skills
- Work from home
- Parental leave
Quick Apply
9d
Implementation Consultant - Enterprise
aXcelerate —Brisbane QLD
- Full-time
- Hybrid work
- Management
- Communication skills
- Employee assistance program
Quick Apply
Technical Business Analyst
Auto & General Holdings —Toowong QLD
- SQL
- Software development
- Agile
- Parental leave
- Gym membership
Quick Apply
Senior Consultant - Software Implementation (Hybrid Work Schedule)
Quorum Software —Brisbane QLD
- Full-time
- Hybrid work
- Oracle
- Management
- Business development
1d
Senior Stakeholder Engagement Advisor/Stakeholder Engagement Advisor - Octopus Australia
Octopus —Brisbane QLD
- Full-time
- Health insurance
Quick Apply
8d
Project Coordinator
Webexpenses —Brisbane QLD
- $85,000 a year
- Full-time
- CRM software
- Salesforce
- Administrative experience
- Health insurance
- Life insurance
Quick Apply
Senior Consultant - Software Implementation (Hybrid Work Schedule)
Quorum Business Solutions —Brisbane QLD
- Full-time
- Hybrid work
- Oracle
- Management
- Business development
1d
Platform Technical Program Manager
Future Secure AI —Brisbane QLD
- APIs
- Agile
- AI
Quick Apply
Expert - Software Implementation (Hybrid Work Schedule)
Quorum Software —Brisbane QLD
- Full-time
- Hybrid work
- Oracle
- Management
- Business development
1d
Customer Success Manager
Momentus Technologies —Chermside QLD
- Microsoft Outlook
- Salesforce
- AI
Quick Apply
Account Manager - Oncology
Magentus —Fortitude Valley QLD
- Hybrid work
- Management
- Communication skills
- Hospital experience
7d
Strategic Account Manager, Mid Market
Block, Inc. —Brisbane QLD
- Remote
- Hospitality
- Sales
- Business development
- Health insurance
Customer Success & Digital Sales Specialist
Technogym —Brisbane QLD
- Contract
- Management
- Communication skills
- Employee assistance program
- Gym membership
Senior Project Training Support Advisor
John Holland —Fortitude Valley QLD
- Management
- Organisational skills
- Construction experience
- Parental leave
Transport Duty Manager
Swissport International AG —Brisbane Airport QLD
- Weekend availability
- Management
- Administrative experience
- Communication skills
- Opportunities for advancement
3d
Business Analyst
Auto & General Holdings —Toowong QLD
- Temporary
- Writing skills
- No degree
- Agile
- Work from home
- Parental leave
Quick Apply
Quality & Risk Manager
Brisbane Private Hospital —Brisbane QLD
- Full-time
- Nursing
- Management
- Patient monitoring
- Gym membership
Finance Systems Analyst
Auto & General Holdings —Toowong QLD
- Microsoft Excel
- Finance
- Administrative experience
- Work from home
- Parental leave
Quick Apply

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Implementation Consultant

HSI
Brisbane QLD

Quick Apply

Job Details

Full-time
2 days ago

Benefits

Tuition reimbursement
Free snacks
Employee assistance program
Employee discount
Paid volunteer leave
Free food

Qualifications

CRM software
Salesforce
Microsoft Office
SaaS
Communication skills

Full Job Description

About us:

HSI Donesafe, a HSI Company, is one of the fastest growing cloud-based workplace health, safety, and compliance platforms. Known as “The People’s Safety Software”, Donesafe is built with the user in mind and is designed to ease the administrative burden and cost of WHS management. Our parent company, HSI, is a leading Environmental, Health and Safety (EHS) and workforce development provider based in the United States that offers safety and workplace training, safety management software, and compliance solutions. Founded in 1977, HSI has seen tremendous growth supported by innovative technology, robust systems, and exceptional customer support. Our mission is to make the workplace and community safer.

www.donesafe.com

We have a fantastic opportunity to join our Implementation Team as an Implementation Consultant. This position reports to the Senior Implementation Resource Manager.

Requirements

Essential duties and Responsibilities:

Kick off the implementation project with clear information on project scope and deliverables.
Ensure timely action, and successful delivery of milestones through the entire implementation cycle
Work with internal teams to failitate implementations
Raise risks and issues to the Customer promptly.
Provid a clean and thorough hand-over following implementation to support or the Customer Success Manager
Assist support with customer specific or technical questions
Successfully manage multiple projects concurrently
Update all systems and documentation as required

1. Partner with clients to achieve successful implementations and deliver the following:

Attend project meetings, as required.
Lead workshops, when required
Where possible, configure HSI Donesafe’s Injury & Claims Management system to meet their needs
Front-end data imports, as required
Liaising with the clients’ workers compensation agents to gather data
Work closely with the Technical Solutions resources during testing and reviewing self-insurance data
Identify Change Requests and follow the change request process
Estimate effort to deliver configuration change requests, when required
Support the Go Live preparation
Support and action the deployment task
Support Hypercare post Go Live2.

2. Undertake the following as an implementation manager in a cross functional project team:

Lead Kick off meetings
Work with internal stakeholders and teams to ensure a successful delivery
Provide progress updates on the project, when required

Competencies

Adaptability - The ability to balance competing priorities and multiple projects in a fast-paced environment
Positive Interactions – You have a positive attitude with strong interpersonal, verbal, and free written communication skills
Collaboration – the ability to work with colleagues to meet customer needs
Problem Solving – the ability to listen to customers and patiently troubleshoot implementation challenges
Impact – provide excellent customer service with the ability to satisfactorily resolve implementation and customer issues
Innovation – you are driven; no one needs to push you
Customer Focused – provide timely and clear communication, deliver to agreed timelines and provide updates before required to.

Qualifications

2-4 years' experience within an OHS or workers compensation role highly preferred
2+ years of Implementation experience preferred
SaaS implementation experience preferred
Experience communicating with large and enterprise clients preferred
Experience using our injury management & claims system preferred
Proficient in project management tools, MS Office Applications, experience with CRM tools (Salesforce)

This is an exciting opportunity to join a market leading and rapidly growing function, highly focused on achieving goals and delivering results.

Benefits

Access to a confidential and free EAP Service (Employee Assistance Program)
Birthday Bonus Day – A day of paid leave for your birthday!
Access to FlareHR Employee Benefits & Discounts, including Novated Leasing
Tuition Reimbursement – We are constantly looking to foster development and growth which is why we support eligible employees with education expenses.
Volunteer Leave – We believe in giving back and supporting activities that serve the community which is why our employee’s are entitled to 16 hours of volunteer leave per year to support causes that align with our mission ‘Connection Workplace Safety, Compliance and Employee Development’
Free Skin Checks & Flu Vaccines
A flexible and hybrid working environment - with free Coffee and Snacks in the office!
Office Lunch provided monthly
A collaborative and supportive team-based environment

Quick Apply

Refine Your Search

implementation & customer success manager jobs in brisbane, qld

Implementation Consultant

Digital Mission Lead

Partner Operations Improvement Manager

Implementation Consultant - Enterprise

Technical Business Analyst

Senior Consultant - Software Implementation (Hybrid Work Schedule)

Senior Stakeholder Engagement Advisor/Stakeholder Engagement Advisor - Octopus Australia

Project Coordinator

Senior Consultant - Software Implementation (Hybrid Work Schedule)

Platform Technical Program Manager

Expert - Software Implementation (Hybrid Work Schedule)

Customer Success Manager

Account Manager - Oncology

Strategic Account Manager, Mid Market

Customer Success & Digital Sales Specialist

Senior Project Training Support Advisor

Transport Duty Manager

Business Analyst

Quality & Risk Manager

Finance Systems Analyst

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