In-Demand Customer success manager Jobs in Brisbane, Qld

Associate Customer Success Manager
Telus Health —Brisbane QLD
- Full-time
- Remote
- CRM software
- Sales
- Customer service
- Disability insurance
- Employee assistance program
Business Development Manager
USA TODAY Co. —Brisbane QLD
- $130,000 a year
- Full-time
- Hybrid work
- Business development
- Communication skills
- Negotiation
Senior Customer Development Manager
Actionstep —Milton QLD
- $140,000 - $150,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
Quick Apply
Customer Success Manager (SaaS)
aXcelerate —Brisbane QLD
- Full-time
- Hybrid work
- CRM software
- Employee assistance program
- Gym membership
Quick Apply
Customer Relationship Manager
LiveBig —Woolloongabba QLD
- Full-time
- Hybrid work
- Customer service
- Business development
- Leadership
- Annual leave
- Parental leave
Quick Apply
3h
Customer Success Manager
Momentus Technologies —Chermside QLD
- Microsoft Outlook
- Salesforce
- AI
Quick Apply
6d
Lead - Customer Success ( Brisbane, Australia)
Zenoti —Brisbane QLD
- Bachelor's degree
- Product management
- POS
Quick Apply
Support Services Manager
EPEC Group —South Brisbane QLD
- $150,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
Quick Apply
4d
Customer Service Manager
International Workplace Group plc —Brisbane QLD
- Full-time
- Sales
- Commuter assistance
Area Manager
Mister Minit Australia —Brisbane QLD
- $90,000 - $130,000 a year
- Full-time
- Management
- Business development
- In-person
- Travel reimbursement
- Profit sharing
Quick Apply
5h
Strategic Account Manager (Brisbane)
Timescapes —Brisbane QLD
- $150,000 - $300,000 a year
- Full-time
- Hybrid work
- Sales
- Construction experience
- AI
- Parental leave
Quick Apply
7d
Customer Success Associate
Siemens —Brisbane QLD
- Full-time
- Hybrid work
- CRM software
- Management
- Salesforce
1d
Administration Officer
Queensland Government —Brisbane QLD
- Temporary
- Customer service
- Microsoft Office
- Administrative experience
11d
Hospitality Manager
Compass Group Australia —Brisbane QLD
- $110,000 a year
- Full-time
- Merchandising
- Restaurant experience
- Marketing
- Parental leave
Infrastructure Manager
Shine Lawyers —Brisbane QLD
- Full-time
- Hybrid work
- Azure
- Management
- Databases
- Work from home
Product Manager
Accenture —Brisbane QLD
- Full-time
- Analysis skills
- Product management
- Agile
- Parental leave
Enterprise Customer Success Manager (AUS)
Askable —Fortitude Valley QLD
- Sales
- Research
- Communication skills
- Annual leave
Venue Manager | Holey Moley
Funlab —Chermside QLD
- $86,000 - $99,500 a year
- Weekend availability
- Hospitality
- Communication skills
- Employee assistance program
Relationship Manager
REA Group —Fortitude Valley QLD
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Parental leave
13d
Area Manager
Oscar Wylee —Brisbane QLD
- Full-time
- Sales
- Business
- Leadership
Quick Apply

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Associate Customer Success Manager

Telus Health -
Brisbane QLD

Apply Now

Job Details

Full-time

Benefits

Disability insurance
Employee assistance program
Paid volunteer leave

Qualifications

CRM software
Sales
Customer service
Salesforce
Microsoft Office
Senior Secondary Certificate of Education
Bachelor's degree
Human resources
Organisational skills
Security
Business
Communication skills
Time management

Full Job Description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

As an Associate Customer Experience professional, you'll manage a high-volume portfolio of clients - ensuring seamless contract renewals, protecting core EAP offerings, and delivering consistent service excellence across a fast-paced, transactional environment. You'll be the operational backbone of our customer success function, working fully remote from Brisbane, Melbourne or Sydney.

About The Role:
We're looking for an organised, detail-oriented professional to manage and maintain a high-volume portfolio of 150–250 accounts. You'll serve as the primary point of contact for your clients - ensuring smooth contract renewals, protecting retention of core EAP offerings, and delivering exceptional service across a transactional, efficiency-driven environment.
This role is essential to our customer success operation. You'll need strong organisational skills, the ability to manage multiple priorities simultaneously, and a proactive approach to identifying at-risk accounts before renewal deadlines. You'll work efficiently across a dynamic landscape while maintaining high-touch service standards.

Role & Responsibilities:

Serve as the primary point of contact for all assigned accounts in the high-volume portfolio
Manage and execute contract renewal processes in collaboration with internal teams
Drive upsell of additional services including onsite counselling, critical incident management, assessments, flu vaccination, health checks and more
Proactively identify at-risk accounts and implement retention strategies for core EAP offerings
Conduct regular client touchpoints and renewal check-ins via phone, email, and webinar
Respond to client inquiries in a timely manner while maintaining service excellence
Prepare and issue regular utilisation reports and renewal communications
Coordinate manager and employee orientations via phone or webinar
Maintain accurate, up-to-date records in the CRM system
Utilise CRM data to track account health metrics, renewal dates, and client interactions
Ensure compliance with contractual obligations and service delivery standards
Identify and escalate opportunities for service expansion to the Customer Success Manager team
Manage administrative tasks including documentation, reporting, and account maintenance
Monitor account engagement levels and proactively reach out to inactive clients

Skills & Experience Required:

2+ years in account management, customer service, or sales roles
Strong sales experience and commercial acumen, with the ability to identify opportunities and support business outcomes
Experience with HR, employee wellbeing, or EAP programs preferred
Demonstrated ability to manage multiple priorities and meet deadlines
Strong organisational and time management skills
Excellent communication and interpersonal skills
Proficiency in CRM systems (Salesforce or equivalent)
Advanced Microsoft Office Suite and reporting tools
Ability to work efficiently in a high-volume, transactional environment
Detail-oriented with strong attention to accuracy
Proactive problem-solving approach
Ability to work across multiple tech platforms
High School Diploma or equivalent; Bachelor's Degree in Business, Human Resources, or related field preferred
Ability to pass background checks and security clearances as required by TELUS Health
Right to work in Australia

Benefits & Perks:

At TELUS Health, we offer more than just a job – we offer the opportunity to be part of a global movement empowering every person to live their healthiest life, while building healthier, happier workplaces across Australia and beyond.
Competitive salary package with generous commission scheme
2 dedicated Wellbeing Days annually, plus Volunteer Days to give back through our charitable partnerships
Comprehensive insurance coverage including Total Disability and Death Cover
Employee Assistance Program (EAP) and access to leading health & wellbeing platforms
Flexible work arrangements – work remotely, in-office, or a blend that suits your lifestyle
Award-winning Amazing People Performance Development program to accelerate your growth
Career mobility across local and global locations and businesses within our 100,000+ team member organization
LinkedIn Learning account with unlimited access to thousands of professional courses
Six employee-led Diversity & Inclusiveness resource groups with 7,000+ members

Values-driven, collaborative, and inclusive team culture united by our purpose to drive remarkable health outcomes

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Apply Now

Refine Your Search

customer success manager jobs in brisbane, qld

Associate Customer Success Manager

Business Development Manager

Senior Customer Development Manager

Customer Success Manager (SaaS)

Customer Relationship Manager

Customer Success Manager

Lead - Customer Success ( Brisbane, Australia)

Support Services Manager

Customer Service Manager

Area Manager

Strategic Account Manager (Brisbane)

Customer Success Associate

Administration Officer

Hospitality Manager

Infrastructure Manager

Product Manager

Enterprise Customer Success Manager (AUS)

Venue Manager | Holey Moley

Relationship Manager

Area Manager

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