In-Demand Ict systems Jobs in Barton Act

ICT Customer Support Officer – Service Desk Analyst
MSOFT Technologies —Canberra ACT
- $80,000 - $90,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
Quick Apply
8d
ICT Support Engineer
Technowand —Dickson ACT
- $80,000 - $90,000 a year
- Full-time
- Computer science
- Computer Science
- Customer service
Quick Apply
3d
ICT Support Officer | Full-time Temporary with a Possibility of Permanency
Digital Canberra —Canberra ACT
- $102,657 - $116,592 a year
- Temporary
- Hybrid work
- Work from home
6d
ICT Support Officer
SkyDB —Canberra ACT
- $35 - $100 an hour
- Contract
- Azure
- Management
- Analysis skills
Quick Apply
11d
Multiple ICT Roles I Baseline Clearance or Above
Bureau Veritas —Canberra ACT
- Full-time
- Laboratory
- Azure
- Communication skills
- Employee assistance program
- Employee discount
Help Desk Engineer
Leidos —Canberra ACT
- Full-time
- Administrative experience
- No degree
- Leadership
- Annual leave
ICT Systems Engineer
Calexi —Canberra ACT
- $120,000 - $160,000 a year
- Full-time
- Azure
- Engineering
- Systems design
Quick Apply
ICT Support Officer
radk tech pty ltd —Canberra ACT
- From $60 an hour
- Contract
- In-person
- Communication skills
Quick Apply
14d
Defence & Intelligence Technical Leaders – Mission Software Solutions – Canberra & Melbourne
Leidos —Canberra ACT
- Full-time
- AI
- Leadership
- Annual leave
Voice and Telecommunications Officer | Full-time Temporary with a Possibility of Permanency
Digital Canberra —Canberra ACT
- $102,657 - $116,592 a year
- Temporary
- Hybrid work
- Analysis skills
5d
ICT Engineer
BAE Systems —Canberra ACT
- Weekend availability
- Hybrid work
- Management
- Engineering
- Administrative experience
11d
ITSM Application Support Specialist
Leidos —Canberra ACT
- Full-time
- No degree
- AI
- Leadership
- Annual leave
11d
Technical IT Asset Management
Unisys —Canberra ACT
- Full-time
- Communication skills
Senior Applications Administrator | Full-time Temporary with a Possibility of Permanency
Digital Canberra —Canberra ACT
- $127,597 - $136,873 a year
- Temporary
- Hybrid work
6d
Associate/ Junior Systems Analyst
FinXL —Canberra ACT
- Contract
- Business development
- Analysis skills
.NET Developer – Azure, C#, Web API
radk tech pty ltd —Canberra ACT
- Contract
- Azure
- Computer Science
- DevOps
Quick Apply
8d
Associate Software Analyst - Enterprise Services (APS 5)
Royal Australian Mint —Deakin ACT
- $89,664 - $96,829 a year
- Full-time
- POS
- APIs
4d
Expression of Interest - Test Engineers - TSPV
Leidos —Canberra ACT
- Full-time
- Computer science
- Management
- No degree
- Annual leave
ITSM Tool Administrator
Leidos —Canberra ACT
- Full-time
- No degree
- AI
- Leadership
- Annual leave
11d
Technical Program Managers (NV2/TSPV) – Intelligence/National Security & Defence – Canberra & Melbourne
Leidos —Canberra ACT
- Full-time
- Leadership
- Annual leave
11d

I want to receive the latest job alert for ict systems in barton act

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

ict systems jobs near barton act

Executive Support Officer jobs in Canberra ACT

Service Desk Analyst jobs in Canberra ACT

Executive Support Officer jobs in Burwood Nsw

Weekend Support Worker jobs in Perth Wa

Executive Support Officer jobs in Parramatta Nsw

Night Shift Support Worker jobs in Sydney Nsw

Executive Chef jobs in Melbourne Vic

Executive Support Officer jobs in Laverton Vic

Executive Assistant jobs in Melbourne Vic

Executive Support Officer jobs in Metford Nsw

Service Desk Analyst jobs in Carlton Vic

Service Desk Analyst jobs in Brisbane Qld

Food Service Assistant jobs in Melbourne Vic

Data Analyst Meat & Livestock Australia jobs in North Sydney Nsw

Service Desk Analyst jobs in Doreen Vic

Programmer Analyst jobs in Box Hill Nsw

Service Desk Analyst jobs in Pooraka Sa

Test Engineer jobs in Melbourne Vic

Software Engineer jobs in Brisbane Qld

Test Engineer jobs in Perth Wa

ICT Customer Support Officer – Service Desk Analyst

MSOFT Technologies
Canberra ACT

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
8 days ago

Qualifications

ITIL Foundation
ITIL Certification
Management
Software troubleshooting
Customer service
Enterprise software
CCNA
Citrix Certification
Technical support
DHCP
Analysis skills
ITIL
Problem management
Citrix
Communication skills
Help desk

Full Job Description

About the Role

MSOFT Technologies is seeking an experienced ICT Customer Support Officer / Service Desk Analyst to join our growing IT services team.

The successful candidate will provide Level 1 and Level 2 technical support to clients, acting as a key point of contact for ICT incidents, service requests and technical issues. The role will involve remote, telephone and onsite support, troubleshooting end-user technology and enterprise applications, and working with internal teams and external vendors to resolve technical issues.

Key Responsibilities

- Provide Level 1 and Level 2 technical support via telephone, remote support and onsite assistance.
- Act as a single point of contact for customer ICT incidents and service requests.
- Diagnose, troubleshoot and resolve hardware, software, network and application issues.
- Provide support for Microsoft 365, Windows operating systems and enterprise applications.
- Support Active Directory, user accounts, permissions and access management.
- Provide support for virtual desktop and remote access environments.
- Assist with network and infrastructure services including DHCP, printing and related services.
- Install, configure, maintain and troubleshoot approved hardware and software.
- Liaise with third-party vendors and technology providers to resolve incidents and service requests.
- Log, update and maintain service desk tickets with accurate customer information and resolution details.
- Prioritise and escalate incidents in accordance with service management procedures.
- Maintain asset records and assist with IT asset management.
- Coordinate technology-related activities with customers, internal IT teams and external service providers.
- Provide user guidance and basic technical training where required.
- Contribute to knowledge bases, technical documentation and support procedures.
- Identify opportunities to improve service desk processes and customer satisfaction.
- Participate in IT projects, system upgrades and technology initiatives as required.
- Follow established Incident Management, Request Fulfilment, Problem Management and Change Management processes.

Essential Skills & Experience

- Minimum 1 year of experience in an ICT Service Desk, Help Desk, Desktop Support or similar ICT customer support role.
- Demonstrated experience providing Level 1 and Level 2 technical support.
- Experience supporting Microsoft 365 and Windows environments.
- Experience with Active Directory, user accounts and access management.
- Experience troubleshooting hardware, software, network and application-related issues.
- Experience working with ticketing/service management systems.
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
- Strong customer service and stakeholder management skills.
- Ability to work independently as well as collaboratively within an IT team.
- Ability to prioritise incidents and escalate complex technical issues appropriately.

Desirable

- ITIL Foundation certification.
- CompTIA, Microsoft, CCNA or MCSA certification.
- Experience with Citrix or other virtual desktop environments.
- Experience supporting enterprise applications.
- Experience with Windows Server and related infrastructure services.
- Experience working within an ITIL-aligned service management environment.

Qualifications

A relevant qualification in Information Technology, Computer Science, Business or a related discipline is desirable.

What We Offer

- Full-time permanent employment with MSOFT Technologies.
- Opportunity to work across diverse client environments and technology platforms.
- Exposure to enterprise ICT environments and IT service management practices.
- Professional development and career growth opportunities.
- Supportive and collaborative working environment.

How to Apply

Please submit your resume and a cover letter outlining your relevant ICT Service Desk / Customer Support experience and technical skills.

MSOFT Technologies is an equal opportunity employer and welcomes applications from suitably qualified candidates.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

ict systems jobs in barton act

ICT Customer Support Officer – Service Desk Analyst

ICT Support Engineer

ICT Support Officer | Full-time Temporary with a Possibility of Permanency

ICT Support Officer

Multiple ICT Roles I Baseline Clearance or Above

Help Desk Engineer

ICT Systems Engineer

ICT Support Officer

Defence & Intelligence Technical Leaders – Mission Software Solutions – Canberra & Melbourne

Voice and Telecommunications Officer | Full-time Temporary with a Possibility of Permanency

ICT Engineer

ITSM Application Support Specialist

Technical IT Asset Management

Senior Applications Administrator | Full-time Temporary with a Possibility of Permanency

Associate/ Junior Systems Analyst

.NET Developer – Azure, C#, Web API

Associate Software Analyst - Enterprise Services (APS 5)

Expression of Interest - Test Engineers - TSPV

ITSM Tool Administrator

Technical Program Managers (NV2/TSPV) – Intelligence/National Security & Defence – Canberra & Melbourne

I want to receive the latest job alert for ict systems in barton act

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected