Classification: Information Technology Officer Class 2
Salary: $102,657 - $116,592 plus superannuation
Position No: 44155
Directorate: Digital Canberra
Advertised (Gazettal date): 26 August 2026
Contact Officer: Dale Caldwell on [email protected] or (02) 6207 2392
Details: Are you ready to keep Canberra connected when it matters most?
The Emergency Services Agency (ESA) is seeking a skilled Voice and Telecommunications Officer to ensure critical communications systems are reliable, secure, and ready to perform under pressure.
In this hands-on technical role, you’ll maintain and support voice and telecommunication infrastructure that underpins emergency response across the Territory. From PABX and voice recording systems to audio and telecommunication services, you’ll play a vital part in keeping our frontline teams connected.
In this technical role, you will:
-
Provide expert support for PABX, voice recording, and telecommunications infrastructure.
-
Diagnose and resolve hardware, software, and network issues across ESA environments.
-
Collaborate with internal teams, vendors, and stakeholders to ensure reliable ICT services.
-
Participate in a 24/7 on-call roster to support critical emergency communications.
What we’re looking for:
-
Experience with voice and telecommunication systems, including PABX and audio technologies.
-
Strong problem-solving and analytical skills.
-
Ability to work collaboratively and deliver high-quality customer-focused support.
-
Knowledge of ITIL processes and relevant certifications in electronics or networks (desirable).
This is a unique opportunity to apply your technical expertise in a role that directly supports emergency response and community safety.
We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACT Public Service (ACTPS) and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.
Eligibility/Other requirements:
-
Qualifications or certifications in Electronics and/or Networks, in particular voice services would be desirable.
-
A current ACT Government CMTEDD issued Personnel Vetting Program certificate (Baseline clearance equivalent) is required for this position, or the ability to obtain and maintain one.
-
Driver’s license class C is essential.
-
Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required. For further information on Working with Vulnerable People registration refer to - Apply for or renew a WWVP registration - Access Canberra
Notes: This is a temporary position available immediately until 30 June 2026 with the possibility of extension up to 12 months and/or permanency.A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only.
Opportunities for flexible working options could include hybrid working, being a combination of working from home, designated office based and FlexiSpace working locations across the ACT, part-time hours, job-sharing, flexible start, and finish times.
How to apply: Please submit no more than a two-page written response addressing why you are best suited for this position and your Experience against the Professional/Technical Skills and Knowledge, Behavioural Capabilities and Compliance Requirements/Qualifications outlined in the Position Description, along with a current curriculum vitae and contact details for two referees.
Applications should be submitted .
Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.
Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.
The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.
#LI-DNI
This is a temporary position available immediately until 30 June 2026 with the possibility of extension up to 12 months and/or permanency.
