In-Demand Customer banking Jobs in Avondale Heights Vic

Customer Service Agent - Hardship
Probe CX —Melbourne VIC
- Full-time
- Hybrid work
- Communication skills
7d
Dental Receptionist and Personal Assistant
Melbourne East Prosthodontics —Kew VIC
- $32 - $35 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
6d
Accounts Officer Community Service Hawthorn
Inspiro —Hawthorn VIC
- $15,990 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
- Employee assistance program
5d
Finance Assistant
Elastomers Australia —Campbellfield VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Referral program
Quick Apply
13d
Fraud & Scams Specialist | Senior Associate | Forensics and Financial Crime Advisory
PWC Australia —Southbank VIC
- Microsoft Powerpoint
- Financial services
- Communication skills
- Annual leave
Customer Banking Specialist - Tarneit
Commonwealth Bank —Melbourne Western Suburbs VIC
- Part-time
- Hospitality
- Customer service
- Financial services
5d
Customer Experience Administrator
Healius Corp. —Heidelberg VIC
- Full-time
- Laboratory
- Administrative experience
- Patient care
- Health insurance
- Employee assistance program
8d
Up Support - Phone Specialist
Up —Melbourne VIC
- $70,000 a year
- Monday to Friday
- Hybrid work
- Customer service
- AI
- Office experience
- Employee assistance program
13d
Destination Coordinator freelance/hybrid
Going-there Global Destination Services —Melbourne VIC
- Sales
- Customer service
- English
Quick Apply
14d
Customer Support Specialist
Buddy Advisory —South Yarra VIC
- $70,000 - $90,000 a year
- Hybrid work
- CRM software
- Organisational skills
- Communication skills
9d
Business Direct Advisor
NAB —Melbourne City Centre VIC
- Full-time
- Hospitality
- Customer service
- No experience needed
14d
Customer Service Representative
Visy —East Melbourne VIC
- Full-time
- Microsoft Excel
- Microsoft Office
- In-person
- Employee assistance program
FP&A Analyst
Zeller —Melbourne VIC
- Full-time
- Microsoft Excel
- Management
- Office
- Parental leave
Fraud Analyst
Bank Australia —Collingwood VIC
- Full-time
- Financial services
- In-person
- Parental leave
- Gym membership
Home & Investment Lending Executive - Melbourne CBD, VIC
ANZ Banking Group —Melbourne VIC
- Full-time
- Sales
- Communication skills
Senior Managing Consultant, Advisors & Consulting Services, Performance Analytics
Mastercard —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- On-the-job training
14d
Officer Manager, Epping-VIC
Estia Health —Epping VIC
- Full-time
- Computer skills
- Employee assistance program
- Gym membership
Banking Consultant, St Albans VIC
ANZ Banking Group —St Albans VIC
- Part-time
6d
Director, NFR Transaction Banking Digital
ANZ Banking Group —Docklands VIC
- Full-time
- Communication skills
Workday Financial Functional Consultant - Banking & Settlement Module (AU Citizen for security cleareance)
Accenture —Melbourne VIC
- Full-time
- ERP systems
- Communication skills
- On-the-job training

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Customer Service Agent - Hardship

Probe CX -
Melbourne VIC

Apply Now

Job Details

Full-time
7 days ago

Benefits

Group activities

Qualifications

Communication skills

Full Job Description

Are you a compassionate communicator with a knack for problem-solving? We are looking for several dedicated individuals to join our team in Melbourne as a Customer Service Representative. In this role, you will provide critical assistance to customers navigating financial stress and vulnerability, ensuring they receive respectful, empathetic, and compliant support.

Key Details

Full-time hours (38 hours per week), working 5 days per week, Monday to Friday.
Located at 485 LaTrobe Street, Melbourne CBD - conveniently situated a 5-minute walk from Flagstaff Station.
Hybrid with 2 days working in the office per week
Commencement Date: Monday, 20th July 2026.
Fixed-Term Contract duration of 1 year from start date.
Operational Hours: Rotating shifts scheduled exclusively between 8:30 AM and 7:00 PM, Monday to Friday (No weekend rosters).
- Special Training Schedule Note: Your initial 2 weeks of training will be delivered entirely remotely after an initial on-site day to collect secure corporate hardware equipment. You may also need to spend your first couple weeks in the office for support.
Please note: A stable, reliable, and private internet connection is required. We are unable to support Starlink or shared/hotel-style building internet connections for this role.
Australian-based role.

The Role

In this specialised position, you will start on a focused outbound contact campaign for Banking Client, actively dialing customers who have been identified as experiencing financial hardship regarding their credit card and personal loan accounts. While the campaign may eventually incorporate inbound interactions down the track, your immediate mission is to master high-empathy, outbound conversations to support vulnerable customers when they need it most.

Key Responsibilities:

Empathetic Engagement: Use vulnerability-aware, patient communication to support customers experiencing acute financial stress, personal hardship, or revolving credit difficulties.
Accurate Documentation: Multi-task efficiently to capture clear, audit-ready interaction notes while simultaneously navigating data entry requirements across dual-laptop system interfaces.
Compliance: Follow strict policy guidelines, established delegation matrices, and regulatory procedures related to financial customer vulnerability.
Process Adherence: Ensure "first-time correctness" by applying correct system processes, escalating complex complaints on our core applications, and completing required validation checks.
Collaboration: Work closely with Team Leaders and support functions like QA and Training to actively develop your skills and optimize customer outcomes.

What You'll Bring

Previous experience working within Banking, Finance, Insurance, Utilities, or Contact Centre operations is highly valued and will give you a significant head start.
A background or strong foundational understanding of Collections, Hardship case management, or revolving credit facilities (such as credit cards and personal loans) is an advantage.
High Emotional Intelligence (EQ): A genuine, un-teachable capacity for active listening, patience, and empathy to support customers navigating sensitive vulnerability cycles.
Strong verbal and written communication skills, including clear articulation, accurate spelling, and professional grammar.
Baseline technical proficiency to type accurately and navigate dual-laptop system interfaces across multiple screens simultaneously.
Ability to take constructive coaching feedback from your leadership team and apply it consistently to optimize customer outcomes.

Why Join Us?

Access our comprehensive mental health and well-being resource platform (Sonder), empowering you with regular check-ins, confidential support, and clinical advice to stay balanced and thrive.
Access to everyday lifestyle savings: From technology, phone bills, fuel, and groceries to fashion, restaurants, and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands.
Participate in fun group activities like Pizza/takeout days, Office Pajama days, and celebrate holidays and seasonal festivals in the office with food and games.
A respectful, inclusive, and ethical workplace culture that values integrity, honesty, and mutual support

How to Apply?

Click on ‘Apply Now’. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We’re happy to accommodate.

About Probe

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.

We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!

Probe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

Apply Now

Refine Your Search

customer banking jobs in avondale heights vic

Customer Service Agent - Hardship

Dental Receptionist and Personal Assistant

Accounts Officer Community Service Hawthorn

Finance Assistant

Fraud & Scams Specialist | Senior Associate | Forensics and Financial Crime Advisory

Customer Banking Specialist - Tarneit

Customer Experience Administrator

Up Support - Phone Specialist

Destination Coordinator freelance/hybrid

Customer Support Specialist

Business Direct Advisor

Customer Service Representative

FP&A Analyst

Fraud Analyst

Home & Investment Lending Executive - Melbourne CBD, VIC

Senior Managing Consultant, Advisors & Consulting Services, Performance Analytics

Officer Manager, Epping-VIC

Banking Consultant, St Albans VIC

Director, NFR Transaction Banking Digital

Workday Financial Functional Consultant - Banking & Settlement Module (AU Citizen for security cleareance)

I want to receive the latest job alert for customer banking in avondale heights vic

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