In-Demand Guest experience lead | canberra Jobs in Australian Capital Territory

Guest Experience Lead | Canberra
Lululemon —Canberra ACT
- Weekend availability
- Management
- Sales
- Senior Secondary Certificate of Education
- Annual leave
- Employee discount
Assistant Venue Leader
Yo-Chi —Canberra ACT
- Full-time
- Hospitality
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- Communication skills
- Employee discount
Casual Event Services Team Leader - National Convention Centre Canberra
Crowne Plaza Hotels & Resorts —Canberra ACT
- Leadership
- Communication skills
- Employee discount
Sales and Events Manager
The Canberra Southern Cross Club —Woden ACT
- $100,000 - $120,000 a year
- Full-time
- CRM software
- Sales
- Marketing
Quick Apply
Assistant Food and Beverage Manager
Hyatt Hotel Canberra —Canberra ACT
- $95,000 a year
- Full-time
- Management
- Organisational skills
- Budgeting
- Employee assistance program
- Gym membership
Belconnen - Venue Manager
BOUNCE —Canberra ACT
- Weekend availability
- Leadership
- Parental leave
- Employee assistance program
Quick Apply
9d
Product Operations Lead | Canberra
Lululemon —Canberra ACT
- Weekend availability
- Merchandising
- Senior Secondary Certificate of Education
- Education
- Annual leave
- Employee discount
Service Manager
The Canberra Southern Cross Club —Jamison Centre ACT
- $91,506.33 - $96,136.50 a year
- Full-time
- Hospitality
- Budgeting
- Leadership
Quick Apply
1d
Team Leader
Yo-Chi —Canberra ACT
- Weekend availability
- Hospitality
- Customer service
- Organisational skills
1d
Restaurant Manager - Canberra Airport
SSP Australia Catering Pty Ltd —Canberra ACT
- $80,000 - $85,000 a year
- Full-time
- Hospitality
- Restaurant management
- Budgeting
- Employee assistance program
- Employee discount
Quick Apply
9d
Stewarding Supervisor-National Convention Centre Canberra
Crowne Plaza Hotels & Resorts —Canberra ACT
- Food service experience
- Communication skills
- Kitchen experience
- Parental leave
Hotel Manager
Crystalbrook Aurora —Canberra ACT
- Leadership
- Communication skills
- Hotel experience
7d
Executive Chef
The Canberra Southern Cross Club —Greenway ACT
- $110,266.20 - $117,314.90 a year
- Full-time
- Management
- Team management
- Leadership
Quick Apply
Director of Marketing
Crystalbrook Aurora —Canberra ACT
- Hospitality
- Marketing
Banqueting Food and Beverage Supervisor - QT Canberra
EVT Group —Canberra ACT
- Supervising experience
- Food service experience
- Communication skills
- Parental leave
Sous Chef - Rydges Canberra
EVT Group —Forrest ACT
- From $85,000 a year
- Full-time
- Restaurant experience
- Resort
- Kitchen experience
- Parental leave
Food and Beverage Supervisor - QT Canberra
EVT Group —Canberra ACT
- Part-time
- Organisational skills
- Leadership
- Communication skills
- Parental leave
1d
Business Development Manager
Crowne Plaza Hotels & Resorts —Canberra ACT
- Management
- Sales
- Communication skills
12d
People and Culture Manager
Crystalbrook Aurora —Canberra ACT
Finance Manager
Crystalbrook Aurora —Canberra ACT
- Hospitality

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Guest Experience Lead | Canberra

Lululemon -
Canberra ACT

Apply Now

Job Details

Full-time

Benefits

Employee rewards program
Annual leave
Employee discount

Qualifications

Management
Sales
Senior Secondary Certificate of Education
Supervising experience
Education
Leadership

Full Job Description

Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Beyond the Paycheck (Benefits & Perks)

At lululemon, we care for and invest in the whole person - body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.

Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.

Job Summary

The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They do this by overseeing or providing technical product education that articulates the value of our product and brand to meet the unique needs of each guest. The Guest Experience Lead is part of the store leadership team, responsible for driving store performance on the floor through an exceptional and inclusive guest experience and team achievement of daily sales or unit targets. Guest Experience Leads provide input to team member performance evaluations, recommendations into store hiring decisions, and lead the floor.

Core Responsibilities of the Job

Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed (e.g., when other team members are unavailable).
Move dynamically and lead from the floor, assessing and fulfilling the needs of the business, team, and guests.
Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shifts.
Open and close the store in accordance with the opening and closing procedures.
Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
Participate in the store's hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.

Job Requirements

Eligibility

Must be legally authorized to work in the country in which the store is located
Must have the ability to travel to assigned store with reliable transportation methods

Schedule/Availability

The work schedule can vary based on store needs
Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays
In addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members

Experience

1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
Some experience in leading, mentoring, or delegating with others

Job Assets (i.e., nice to have; not required)

Education: High school diploma equivalent, or above
Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)

What We Look For

Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
Integrity: Behaves in an honest, fair, and ethical manner
Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work
Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives
Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decision
Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks
Interactive Communication: Conveys information effectively and understands information shared while interacting with others

Work Context (e.g., environment, interactions, physical)

Work involves moving through the store, sometimes with bright lights and loud music
Work is accomplished as part of a team, sometimes independently, and sometimes using a computer or other technical devices
Work involves moving boxes, fixtures and mannequins weighing up to 30 lbs (13.6 kg) or using ladders to reach materials

Applicants successful in progressing to interview will be contacted by a Manager or a member of the People & Culture team. Please note any applicant or employee who needs a reasonable adjustment to perform the essential duties of the job is encouraged to discuss this with the Manager or People and Culture team member when arranging the interview so we can ensure an equitable, barrier-free application process.

Apply Now

Refine Your Search

guest experience lead | canberra jobs in australian capital territory

Guest Experience Lead | Canberra

Assistant Venue Leader

Casual Event Services Team Leader - National Convention Centre Canberra

Sales and Events Manager

Assistant Food and Beverage Manager

Belconnen - Venue Manager

Product Operations Lead | Canberra

Service Manager

Team Leader

Restaurant Manager - Canberra Airport

Stewarding Supervisor-National Convention Centre Canberra

Hotel Manager

Executive Chef

Director of Marketing

Banqueting Food and Beverage Supervisor - QT Canberra

Sous Chef - Rydges Canberra

Food and Beverage Supervisor - QT Canberra

Business Development Manager

People and Culture Manager

Finance Manager

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