At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.
We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.
The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don’t hesitate to get in touch with the contact person listed on this ad.
For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers
We’re proud of the important work we do across Victoria. Want to be part of it?
- Shape how technology supports safer, smarter correctional operations.
- Full time, fixed term opportunity to June 2027.
- VPS grade 5 – $116,413 - $140,849 plus superannuation.
Lead operational improvements in Victoria's prison system by driving ongoing enhancements of a critical frontline application that supports safer, smarter and more efficient custodial services.
About the Business Unit
The Department of Justice and Community Safety (DJCS) delivers a broad range of programs and services that enhance community safety, support victims, strengthen the justice system and reduce crime.
Corrections Victoria, a group within DJCS, supports the Minister for Corrections and is responsible for Victoria's adult custodial system. It operates 13 public prisons, a transition centre and a community residential facility, oversees privately operated prisons, manages Community Correctional Services and Victoria's post-sentence scheme, and works closely with Justice Health. Guided by its vision of Safer Prisons, Safer People and Safer Communities, Corrections Victoria delivers safe, secure custodial environments while supporting rehabilitation and reintegration.
The Digital Operations Unit (DOU) within Custodial Operations, Corrections Victoria, drives innovation, enhances governance and ensures continuous improvement as it relates to deploying technology across Victorian prisons.
DOU leads identification and prioritisation according to system needs and assists Enterprise Technology Solutions (ETS) in the development and implementation of new technologies that enhance operational efficiency, security and opportunities for rehabilitation and reintegration for people in custody.
About the Role
Navigator is a critical application used by custodial staff across Victoria. It supports key operational activities including structured day management, case notes, digital forms and registers, reporting, and automated workflows that improve the efficiency and effectiveness of frontline operations.
Reporting initially to the General Manager, Strategic Projects, the Operational Lead will drive the ongoing improvement of Navigator. You'll work with frontline teams and business areas to understand operational needs, identify opportunities for improvement and support practical business improvements.
You'll lead the work from problem identification through to implementation, working closely with technology specialists who will develop the technical solution. We're looking for someone who understands operations, is digitally confident and can bring people together to get things done.
Some of your key responsibilities will include:
- Lead consultation with business areas to identify and prioritise operational improvements supported by Navigator.
- Translate operational needs into clear, practical requirements for specialist teams to support delivery.
- Lead and coordinate projects from concept through to implementation.
- Manage stakeholders, priorities, risks and delivery timeframes to keep work moving.
- Act as the operational subject matter expert for Navigator, providing advice, training and support to users across Corrections Victoria.
- Drive continuous improvement by identifying opportunities to improve frontline processes through the use of Navigator.
Please note, this position is primarily based at 121 Exhibition Street, Melbourne, with regular travel to prison locations, particularly Western Plains Correctional Centre and prisons across the Western Metropolitan Region. Flexible work arrangements are available in accordance with DJCS policy. This is a full time, fixed term position until 30 June 2027.
To learn more about this role before applying, please read the attached position description.
About you
You're a proactive problem solver with strong project management, stakeholder engagement and business improvement skills skills. You enjoy understanding how people work, identifying better ways of doing things and using technology to make them happen.
To succeed in this role, you will bring:
- Experience leading or coordinating projects through to delivery, managing competing priorities and stakeholders.
- Strong digital literacy and an understanding of how tools can support operational processes.
- Experience gathering and translating operational needs into practical digital solutions.
- Strong analytical, problem-solving and stakeholder management skills.
- Knowledge of the Victorian custodial environment and the operational challenges affecting frontline service delivery.
Qualifications/requirements
- Experience working in a prison or justice environment, particularly in operational roles or business improvement, is highly desirable, is highly desirable but not necessary.
- A current Victorian Driver's Licence is mandatory.
How to Apply
Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
The successful candidate will be required to undergo pre-employment checks which may include a Nationally Coordinated Criminal History Check (NCCHC) and misconduct screening.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
IMPORTANT INFORMATION:
CHILD SAFE STATEMENT OF COMMITMENT:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.
