In-Demand Technical specialist, facilities Jobs

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Solar Installation Coordinator & Technical Support Specialist

Start Solar
Burwood VIC

Quick Apply

Job Details

Full-time
$70,000 - $100,000 a year

Benefits

Employee discount

Qualifications

Microsoft Word
CRM software
Microsoft Excel
Microsoft Outlook
Customer service
Technical support
Microsoft Office
Administrative experience
Electrical experience
Communication skills
Time management
Help desk

Full Job Description

About Start Solar

Start Solar is one of Australia's leading renewable energy companies, helping homeowners and businesses reduce their energy costs through solar PV, battery storage, EV charging and energy-efficient solutions.

We are seeking an organised, technically minded, and customer-focused Solar Installation Coordinator & Technical Support Specialist to join our growing team. This office-based role is ideal for someone with solar industry experience who enjoys both customer interaction and operational coordination.

The successful candidate will play a key role in managing installation schedules, supporting customers with technical enquiries, assisting our sales team with system design, and ensuring a smooth customer experience from sale through to installation and after-sales support.

Key ResponsibilitiesInstallation Coordination & Operations

· Coordinate solar and battery installations from sale through to completion.

· Schedule installation teams, electricians, roofers and subcontractors.

· Liaise with customers regarding installation dates, site requirements and project updates.

· Coordinate appointments, inspections and stakeholder communications.

· Monitor installation progress and proactively resolve scheduling conflicts.

· Maintain accurate project records within the CRM system.

· Produce operational reports and installation status updates.

· Assist with procurement planning and stock allocation to ensure projects are delivered on time.

· Identify and report stock shortages and equipment requirements.

· Ensure compliance documentation is completed and maintained.

Technical Support

· Provide technical support to customers regarding solar PV systems, inverters, batteries, EV chargers and monitoring platforms.

· Assist customers with setup and troubleshooting of monitoring applications and portals.

· Diagnose common technical issues remotely and coordinate escalation where required.

· Guide customers through fault-finding procedures in a clear and professional manner.

· Educate customers on system performance, energy generation, battery operation and monitoring tools.

· Maintain detailed service records and support logs within the CRM system.

· Work closely with installation and service teams to resolve technical issues efficiently.

System Design & Sales Support

· Assist the sales team with designing residential solar and battery systems.

· Review customer electricity usage and site information to recommend suitable system configurations.

· Ensure proposed systems maximise customer savings and return on investment.

· Provide technical assistance to sales consultants when required.

· Review inverter, battery and panel compatibility for proposed installations.

Skills & ExperienceEssential

· Strong customer service and communication skills.

· Excellent organisational and time management skills.

· Ability to manage multiple projects and priorities simultaneously.

· Strong problem-solving and troubleshooting capabilities.

· Proficiency in Microsoft Office (Excel, Outlook and Word).

· Experience using CRM and scheduling software.

· Ability to explain technical concepts to non-technical customers.

· Strong attention to detail and administrative accuracy.

Highly Desirable

· Previous experience in the solar industry.

· Experience coordinating solar or electrical installations.

· Knowledge of solar PV systems, battery storage and inverter technologies.

· Experience using solar design software such as OpenSolar or SolarEdge Designer.

· Understanding of DNSP requirements, grid connections and solar compliance processes.

· Technical support or helpdesk experience.

Personal Attributes

· Customer-focused and professional.

· Self-motivated and proactive.

· Reliable and accountable.

· Strong attention to detail.

· Able to work independently and as part of a team.

· Calm under pressure and able to prioritise effectively.

· Willingness to learn and continuously develop technical knowledge.

What We Offer

· Competitive salary package.

· Ongoing training and professional development.

· Career progression opportunities within a growing renewable energy company.

· Supportive and collaborative team environment.

· Opportunity to work in one of Australia's fastest-growing industries.

If you have a passion for renewable energy, enjoy helping customers, and thrive in a fast-paced environment, we would love to hear from you.

Pay: $70,000.00 – $100,000.00 per year

Benefits:

Employee discount

Work Location: In person

Quick Apply

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