In-Demand It officer Jobs

IT Support Officer
Northline —Greater Adelaide SA
- $76,515 - $86,515 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
IT Officer (ICT Help Desk Officer)
Expert Education and Visa Services —Parramatta NSW
- $80,000 - $85,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- In-person
- Paid training
Quick Apply
IT Support Officer
Fulcrum —Sydney NSW
- $79,900 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick Apply
9d
Desktop Support Officer
Axiom Technologies —Greater Adelaide SA
- Part-time
- Remote
- Microsoft Outlook
- Management
- Customer service
IT OFFICER
Roper Gulf Regional Council —Katherine NT
- $74,535.12 - $79,988.68 a year
- Annual leave
- Gym membership
23h
IT Support Officer
William Buck SA —Greater Adelaide SA
- $76,550 - $85,000 a year
- Full-time
- Microsoft Office
- Communication skills
Quick Apply
8d
IT Support Officer
Pinnacle Hire Pty Ltd —Rowville VIC
- Full-time
- Azure
- SharePoint
- In-person
Quick Apply
Junior IT & Administration Officer
O-BANK CO., LTD. —Sydney NSW
- $52,440.14 - $84,126.45 a year
- Full-time
- English
- Microsoft Office
- Administrative experience
Quick Apply
5d
IT Helpdesk Support Officer | Minto, South - West Sydney
Redox —Minto NSW
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Free food
Quick Apply
Desktop Support Officer - Contract
Centorrino Technologies —Darwin NT
- $65,000 - $75,000 a year
- Contract
- Communication skills
Quick Apply
IT Support Officer
All In IT Solutions —Stanmore NSW
- Full-time
- Microsoft Office
Technical Support Officer - Education
OZCOM TECHNOLOGY GROUP —Endeavour Hills VIC
- From $32 an hour
- Part-time
- In-person
Quick Apply
IT Security Officer
CAE Inc. —Williamtown NSW
- Full-time
- Bachelor's degree
- No degree
- Parental leave
IT Support Officer
AccorCorpo —Sydney NSW
- Full-time
- Microsoft Outlook
- SharePoint
- Communication skills
Quick Apply
eLearning Engagement & IT Support Officer
Acknowledge Education —Melbourne VIC
- Full-time
- Customer service
- Working with children
- Organisational skills
- Health insurance
Quick Apply
ICT Support Officer
Prime Group Hygiene Solutions Pty Ltd —Strathfield South NSW
- $80,000 - $85,000 a year
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Quick Apply
5d
IT Support Officer
Buildsafe —Arundel QLD
- Full-time
- Software troubleshooting
- Customer service
- Office
- Employee assistance program
- Gym membership
Quick Apply
Data and Insights Officer
North Australian Aboriginal Family Legal Service —Remote
- $92,279.20 - $103,517.00 a year
- Overtime
- Microsoft Excel
- Research
- Case management
- Travel reimbursement
- Parental leave
17h
Maintenance IT Officer
Stanbroke Beef —Grantham QLD
- Software troubleshooting
Systems Administrators
Australian Federal Police (AFP) —Canberra ACT
- $111,861 - $123,420 a year
- Full-time
- Hybrid work
- Azure
- AWS
- SharePoint
- Annual leave
- Parental leave
10d

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IT Support Officer

Northline -
Greater Adelaide SA

Apply Now

Job Details

Permanent | Full-time
$76,515 - $86,515 a year

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
IT support
Organisational skills
Communication skills
Time management

Full Job Description

One Northline

Our people are more than our best asset. With 13 depots across the nation, we operate through a combination of employees and full-time subcontractors in all mainland capitals and many key regional centres. As a privately owned and operated business, we work as one large family and our down to earth culture reflects this. Communication is key to our success and everyone at Northline has a voice. Through coaching and development, we not only develop individual skills but also enhance Northline’s culture and expertise.

All of our employees are trained in the most efficient and effective methods of secure handling, from container loads to fragile product to doorstep deliveries.

IT Support Officer

Job no: 495320
Work type: Permanent Full Time
Location: SA - Adelaide
Categories: Help Desk & IT Support

About the role

As our next IT Support Officer, you will play a key role in ensuring Northline employees have reliable access to core technology systems, enabling them to work safely, efficiently and with minimal disruption to operations.

In this office-based role, you will deliver first-level technical support through the IT Service Desk, managing day-to-day incidents and service requests, user access administration, and standard device configuration. You will help maintain stable, secure and well-documented IT environments across the business.

Working closely with the ICT Infrastructure and Security Manager, vendors and internal stakeholders, you will communicate clearly, set expectations and contribute to the continuous improvement of IT service delivery across Northline.

This role is offering a salary between $76,515 to $86,515 plus superanuation.

Key Responsibilities

Deliver first-level technical support for incidents and service requests via the IT Service Desk, ensuring timely logging, prioritisation and resolution in line with agreed procedures and service standards.

Provide professional, helpful support to end users via phone, email and self-service portals, offering clear guidance to restore system access and functionality.

Manage user accounts and access in Active Directory and related systems, including user creation, modification, disabling and access changes in accordance with approved requests and security controls.

Maintain endpoint devices such as desktops, laptops, mobile devices and peripherals, coordinating standard installation, configuration, updates and replacements.

Support core business applications, including Microsoft 365 and key line-of-business systems, documenting issues and escalating to senior team members or vendors when required.

Perform daily system checks and monitoring activities, documenting outcomes, identifying variances and escalating issues that may impact services or users.

Coordinate IT equipment repairs, replacements and warranty services with external providers and internal stakeholders to minimise business disruption.

Document procedures, work instructions, standard device builds and knowledge base articles to support consistent incident resolution and user self-service.

Assist with planned changes, upgrades and small IT projects by preparing equipment, updating system records and supporting basic testing activities.

Support IT asset management by maintaining accurate hardware, software and licence records throughout the asset lifecycle.

Comply with Northline IT, cyber security, privacy and acceptable use policies, reporting any suspected security incidents promptly.

Participate in after-hours incident response and critical maintenance activities as required to ensure continuity of key IT services.

Contribute to continuous improvement by identifying recurring issues and recommending improvements to systems, processes or tools.

Communicate regularly with internal customers, providing clear updates on ticket progress and explaining technical issues in simple, non-technical terms.

About you

To succeed in this role, you will have a strong interest in information technology, a customer-focused mindset and the ability to support users with professionalism, patience and clarity.

You thrive in a fast-paced support environment, can manage competing priorities effectively and enjoy solving problems while following established procedures and best practices.

You are a collaborative team player with a strong work ethic, attention to detail and a willingness to continuously learn and adapt to new technologies.

You will also be able to demonstrate your:

Experience in an IT support, service desk or customer service environment (or transferrable experience).

Foundational knowledge of Microsoft Windows operating systems, Microsoft 365 and standard desktop hardware.

Strong communication and listening skills, with the ability to explain technical issues to non-technical users.

Excellent time management and organisational skills.

High attention to detail and accurate record keeping.

Professional attitude with a positive, solutions-focused approach.

Ability to follow procedures and work instructions consistently.

Commitment to teamwork, collaboration and continuous improvement.

Proficiency in Microsoft Office applications (Word, Excel and Outlook).

Advertised: 11 May 2026 Cen. Australia Standard Time
Applications close:

Apply Now

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