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Associate Technical Support Engineer, Supercharger

Tesla -
Cremorne VIC

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Job Details

Full-time

Qualifications

CRM software
Commercial electrician experience
SQL
Bachelor's degree
SSH

Full Job Description

What to Expect

The Technical Support Engineering team are renowned for providing unparalleled support to ensure the seamless deployment and peak performance of our cutting-edge Energy products across the globe. We are looking for a highly skilled and motivated engineer to join our Supercharging Support (EV Fast Charging) team, where your expertise will play a pivotal role in shaping the future of clean energy infrastructure.

As a Technical Support Engineer, you will be at the forefront of innovation, leveraging sharp critical thinking and deep product expertise to troubleshoot complex issues and devise robust solutions. Your work will directly maximise the uptime and reliability of our global Supercharger fleet, ensuring an unrivalled customer experience for electric vehicle owners worldwide.

What You'll Do

Remotely troubleshoot and solve complex hardware and operational issues impacting Tesla’s Supercharging fleet
Provide technical expertise and guidance to our commercial Field Service Technicians
Utilize Linux to establish SSH connections with proprietary systems around the world
Write and modify SQL queries to troubleshoot, monitor critical statistics, and generate report
Retrieve and review remote system logs with proprietary tools for effective diagnostics
Manage group and personal queues of service tickets pending action
Collaborate with the Field Service and Product Engineering teams to identify and implement solutions
Collect service notes via email and maintain records in service tickets
Contribute feedback for improvements in Tesla’s service and monitoring platforms

What You'll Bring

Bachelor's degree in Electrical Engineering, Mechatronics, Renewable Energy Engineering, or another relevant field
Minimum 2+ years’ experience in an engineering / technical role. Experience with solar, inverters, e-mobility or charging is beneficial.
Understanding of commercial electrical metering, energy flow, power factor, and phase rotation
Understanding of electrical theory with emphasis on AC/DC power systems or other electronic systems, devices or components
Experience with CRM systems, mobile case/ticketing systems, and bug-tracking system
Proactive problem-solver with a positive attitude and the ability to instruct and inform during the course of troubleshooting
Flexible availability to work any shift (Day, Weekends, Public Holidays)
Proven track record of adapting in a fast-paced, detail-oriented environment
Ability to prioritize workflows effectively according to multiple criteria
Basic to advanced knowledge of Python or SQL is a plus
Familiarity of Linux-based applications
Foreign language proficiency is a plus

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Apply Now

Refine Your Search

associate technical support engineer, supercharger jobs

Associate Technical Support Engineer, Supercharger

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Operations Engineer - ITOC Australia

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