About Us
Wedderburn, a proud 100% Australian family-owned company established since 1896, are solution specialists in Labels, Labelling Equipment, Weighing Scales, Packaging Equipment, Food Equipment & POS Systems.
The Role
Wedderburn is seeking an ICT Support Engineer to join our dynamic IT support team on a full-time basis. Based at our head office in Ingleburn, NSW, this role is essential to maintaining the stability and efficiency of our technology infrastructure. As an ICT Support Engineer, you will be at the forefront of our technical support operations, providing critical assistance to end-users across AU/NZ and ensuring that our systems run smoothly. This position offers the opportunity to develop your technical expertise whilst contributing meaningfully to the organisation's digital transformation and operational excellence.
Key Responsibilities:
- Provide L1/L2 technical support to end-users via helpdesk ticketing systems, telephone, email and in-person
- Troubleshoot issues related to any ICT hardware, software, network and services in a timely and professional manner
- Install, configure, test and maintain IT hardware (including computers, printers, networks and peripherals) and business applications/services.
- Support and maintain Microsoft 365 services such as Outlook, Teams, SharePoint, OneDrive and Office suite.
- Support and maintain key business applications such as ERP (Pronto), Label Production and Field Service Management software.
- Manage user accounts, licensing and access control across IT systems
- Monitor system performance and proactively identify potential issues before they impact operations
- Document solutions and sharing knowledge with team
- Support the deployment of software updates, patches and system upgrades
- Maintain accurate records of IT assets and ensure compliance with hardware and software licensing
- Collaborate with senior IT staff and external vendors to escalate and resolve complex technical problems
About You:
The successful candidate will strike an excellent balance of technical flair, interpersonal and communication skills, and organisational skills. They will possess a genuine interest in IT, with a mindset to continually learn and evolve.
Perfectly suited to those developing their IT careers, with exposure to diverse, leading-edge ICT technologies, working closely with L3 engineers.
- Formal qualification in Information Technology, Computer Science or a related discipline, or equivalent industry certifications (such as CompTIA A+, Microsoft Certified Associate or similar)
- Minimum of 1-2 years' experience in an IT support or help desk environment
- Strong technical knowledge of Windows operating systems and applications (e.g. Win11, Server 2016+)
- Experience with networking fundamentals, including LAN/WANs, TCP/IP, DNS and DHCP configuration
- Proficiency in hardware troubleshooting and diagnostics - desktops, laptops, printers, peripherals and mobile phones.
- Excellent communication skills with the ability to explain technical concepts to non-technical users
- Strong problem-solving ability and attention to detail
What We Offer
- Permanent position, immediate start
- Growth and career progression
- Onsite parking, bus/train nearby
- In-House Training as required
- Supporting and collaborative workplace culture
Pay: $65,000.00 – $80,000.00 per year
Work Location: In person
