In-Demand Visa sponsorship australia Jobs in Williams Landing, Vic

Customer Support Agent (SaaS Helpdesk/Technical Support) - Melbourne
Fastmail —Melbourne VIC
- $92,000 a year
- Weekend availability
- Hybrid work
- Writing skills
- Bachelor's degree
- No degree
- Annual leave
- Parental leave
Quick Apply
Gutter Cleaning & Maintenance Specialist
PorterVac —Melbourne VIC
- $55,000 - $65,000 a year
- Fuel card
RETAIL MANAGER (FAST FOOD CHAIN MANAGER)
PIZZA KINGS TARNEIT —Tarneit VIC
- $80,000 - $85,000 a year
- Weekend availability
- Management
- Sales
- Customer service
- Parental leave
- Employee discount
Quick Apply
Sales Assistant
OSS MARITIME GROUP —Footscray VIC
- $60,000 - $70,000 a year
- Full-time
- Microsoft Office
- In-person
- Marketing
Quick Apply
Student Counsellor & Social Media Marketing
Australia Education Group Pty Ltd —Melbourne VIC
- $3,500 - $4,500 a month
- Part-time
- Master's degree
- Experience working with children
- Bachelor's degree
Quick Apply
3d
Social Worker – Victoria Office
Bridges Care Services —Keilor East VIC
- $30 - $35 an hour
- Part-time
- Management
- Master's degree
- Bachelor's degree
Quick Apply
10d
Telecommunications Field Surveyor/Linesworker
Skytech group —Melbourne VIC
- $80,000 - $90,000 a year
- Full-time
- Analysis skills
- Construction experience
- Construction Management
Quick Apply
4d
Painter
Four Seasons Commercial Interiors (FSCI) —Williamstown North VIC
- $75,000 - $80,000 a year
- Full-time
- Hospitality
- Construction experience
- In-person
- Travel reimbursement
Quick Apply
Assistant Buyer
OSS MARITIME GROUP —Footscray VIC
- $60,000 - $70,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick Apply
Inside Sales Representative, Google Cloud
Google —Melbourne VIC
- Full-time
- CRM software
- Sales
- Presentation skills
Part-time Housekeeping Attendant
AccorHotel —Melbourne VIC
- Part-time
- Organisational skills
- Cleaning
- Time management
Quick Apply
Cafe All Rounder
Officine Zero Pty Ltd —Prahran VIC
- $33 - $66 an hour
- Part-time
- Hospitality
- Customer service
- In-person
- Employee discount
- Free food
Quick Apply
7d
Carpenter/timber floor installers
Carpentry ASAP t/a Jefferson’s timber floors —Melbourne VIC
- From $40 an hour
- Urgently hiring
- In-person
Quick Apply
Laboratory Assistant Community Health
Victoria University —Werribee VIC
- $72,808 - $77,259 a year
- Part-time
- Microsoft Excel
- Patient monitoring
- Microsoft Office
10d
Cook
St. Burgs —Caroline Springs VIC
- $75,000 - $79,450 a year
- Weekend availability
- Serving
- CPR Certification
- Management
- Employee discount
Quick Apply
3d
Quality Assurance Manager
Build Clean Holdings PTY LTD —Northcote VIC
- $75,000 - $85,000 a year
- Weekend availability
- Microsoft Office
- Organisational skills
- In-person
- Relocation assistance
Quick Apply
Field Sales Representative, Google Cloud
Google —Melbourne VIC
- Full-time
- Presentation skills
- Bachelor's degree
- No degree
9d
Medical Receptionist
Victoria Harbour Medical Centre —Docklands VIC
- From $28 an hour
- Part-time
- Customer service
- Medical office experience
- Organisational skills
Quick Apply
4d
Housekeeping Attendant
Hilton —Melbourne VIC
- Part-time
- Hospitality
- Communication skills
4d
Refrigeration Technician
Refrigeration Services (Vic) Pty Ltd —Sunshine West VIC
- From $85,000 a year
- Overtime
- Mechanic experience
- Electrical experience
- In-person
Quick Apply
9d

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Customer Support Agent (SaaS Helpdesk/Technical Support) - Melbourne

Fastmail -
Melbourne VIC

Quick Apply

Job Details

Full-time
$92,000 a year

Benefits

Visa sponsorship
Annual leave
Parental leave

Qualifications

Writing skills
Slack
Technical support
Bachelor's degree
Zendesk
DNS
Diploma
Communication skills

Full Job Description

We're looking for a Customer Support Agent to join the Fastmail team in our Melbourne office.

In this role, you’ll be joining our team of friendly experts behind every customer interaction. You’ll spend your days crafting thoughtful responses that solve problems, answer questions, and make people feel genuinely heard. Whether you’re troubleshooting a tricky IMAP configuration or helping someone understand our features, every response matters.

Fastmail is a small company making a big difference

Fastmail has been the leading independent email service since 1999, headquartered in Melbourne, Australia, with a global customer base.

Our mission is to make email better. We make email better for our customers by providing the premium email service that people are proud to pay for. And we make email better for the world by leading standards, open source, and advocacy work.

We understand that these aims can only be achieved with a dedicated team passionate about serving our customers, improving our product, and driving the industry forward.

Our Culture and Values

At Fastmail, our guiding principles shape everything we do:

We are good internet citizens—we believe in open protocols, sharing technology, and fostering good relationships.
We build the future—we are leaders in our industry, and build or improve standards and technology to further that.
We seek understanding—we are curious and seek deep understanding of our systems.
We value discussion—we reach agreement through constructive, iterative collaboration.

About the role

As a Customer Support Agent, your responsibilities include:

Helping customers solve problems with kindness and compassion, and empowering them to resolve issues on their own.
Troubleshooting and resolving technical issues, replicating and describing issues, and escalating to senior staff or developers as appropriate.
Responding to incoming queries through various channels in a timely manner, with a focus on written communication.
Becoming familiar with and being able to use support documentation and tools confidently.
Developing and maintaining product knowledge: you'll be trained on the ins and outs of email, and our products, and you'll stay informed on trending issues and product updates.
Writing and maintaining customer-facing help pages, internal documentation, and standard responses for our most common questions.
Helping prevent spam, phishing, and abuse while applying privacy and security best practices to protect customer data (we'll show you how).
Working closely with our global team (India and the United States) through Slack, email, and daily huddles via Zoom—with occasional flexibility for time zone differences.
Engaging in opportunities to grow your skillset, such as facilitating team meetings and participating in interviews for potential colleagues.
Plus other tasks and duties as allocated to you.

About you

We love our customers and want to give them the best possible experience. That’s where you come in!

This role may be great for you if:

You excel at written communication and genuinely enjoy helping people. You adapt your style to connect with different customers and situations, and you know how to ask questions the right way to elicit the necessary information.
You love digging into technical challenges, asking the right questions, and finding root causes. You're excited to learn about email systems, DNS, and other technologies that power our service.
You notice patterns, make logical connections, and learn independently through reading technical documentation and internal updates sent via email. You know when to escalate complex issues.
You thrive in collaborative environments and contribute to open communication and shared problem-solving.

Requirements

One year of experience supporting customers via email in similar tech support roles.
Outstanding written communication skills - writing is a central part of your role.
A positive and engaging approach to customer interactions.
Strong interpersonal skills, patience, compassion, enthusiasm, and diligence.
Experience with ticketing software (Zendesk is a plus).
A diploma, Bachelor's degree or 5 years of equivalent work experience.

Bonus points if you have:

Experience working with a privacy-focused, security-conscious information technology organization.
An interest in email and calendar technologies.

Research has shown that those of underrepresented groups are less likely to apply for roles unless they meet all the criteria. We recognise that different experiences make for a great team. If your experience doesn’t perfectly align with the criteria above, but you’re excited about this role, we encourage you to apply now.

Benefits

This is a full-time role and includes the following benefits:

Standard annual leave, long service and sick leave entitlements.
Penalty rates for weekend hours.
Six weeks paid parental leave.
Ongoing professional development opportunities.

Salary and working hours

This role has a base salary of $80,000, plus a 5% penalty rate for a schedule including Saturdays, and 10% for a schedule including Sundays, for an annual salary of $92,000 plus superannuation. Fastmail uses transparent, non-negotiable pay levels across all roles, with annual increases in July.

This is a hybrid role, and you'll work from our Melbourne CBD office two weekdays per week.

You’ll have an established ongoing schedule (i.e., the same five days and same hours every week). Your schedule will include three weekdays, plus Saturday and Sunday. Your total working hours each week will be 37.5 hours: 7.5 hours per day, plus a 30-minute unpaid lunch break.

This role is covered by the Professional Employees Award (2020) at a level relevant to your experience.

Our application process

When you apply, you'll complete some screening questions. Note that we cannot assist with a visa or sponsorship—you must already have the right to work in Australia.

Shortlisted candidates will receive a written assessment to showcase customer support expertise, followed by an interview over Zoom.

If this goes well, we will invite you to an interview at our office in the Melbourne CBD, where you'll also be asked to complete an in-person written assessment.

Final candidates will be asked to complete reference and background checks before an offer is made.

Applications close 17 August, 2026. We review applications as they are received and may progress candidates before the closing date.

Please note that we will always email you with an update on your application, even if you aren't successful. If you don't see a message from us, check your spam folder. You may wish to whitelist @.workablemail.com now to ensure you don't miss a message from us.

Fastmail is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Quick Apply

Refine Your Search

visa sponsorship australia jobs in williams landing, vic

Customer Support Agent (SaaS Helpdesk/Technical Support) - Melbourne

Gutter Cleaning & Maintenance Specialist

RETAIL MANAGER (FAST FOOD CHAIN MANAGER)

Sales Assistant

Student Counsellor & Social Media Marketing

Social Worker – Victoria Office

Telecommunications Field Surveyor/Linesworker

Painter

Assistant Buyer

Inside Sales Representative, Google Cloud

Part-time Housekeeping Attendant

Cafe All Rounder

Carpenter/timber floor installers

Laboratory Assistant Community Health

Cook

Quality Assurance Manager

Field Sales Representative, Google Cloud

Medical Receptionist

Housekeeping Attendant

Refrigeration Technician

I want to receive the latest job alert for visa sponsorship australia in williams landing, vic

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