In-Demand Application support analyst Jobs in Western Australia

Customer Support Analyst - Level 2 - Carelink
Civica —Perth WA
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- SQL
- Work from home
Quick Apply
Application Support Analyst - AWS
Pyramid Global Technologies —Western Australia
- AWS
- Communication skills
Agentic Support Analyst
Illuminance Solutions —Perth WA
- Azure
- SharePoint
- APIs
12d
Data Analyst | Part-time, max-term | Balcatta Support Centre
Sodexo —Western Australia
- Full-time
- ERP systems
- Maintenance
- Microsoft Office
Quick Apply
Business Analyst - Website Transformation
City of Perth —Perth WA
- $125,955 - $133,450 a year
- Full-time
10d
Business Systems Analyst
City of Busselton —Busselton WA
- $105,505 - $111,131 a year
- Full-time
- Software troubleshooting
- ERP systems
- Research
- Gym membership
10d
LIMS Analyst
SGS —Perth Airport WA
- Full-time
- Laboratory
- Laboratory experience
- SQL
- Parental leave
Quick Apply
IT Service Desk Analyst
Stratco —Canning Vale WA
- Management
- Communication skills
- Time management
- Employee assistance program
11d
Application System Analyst
Southern Cross Care (WA) Inc —Rivervale WA
- Contract
- Management
- ERP systems
- SQL
- Health insurance
- Annual leave
Quick Apply
Business Analyst
Beacham Group —Perth WA
- $850 - $900 a day
- Contract
- Azure
- DevOps
- Microsoft Office
Quick Apply
Analyst, Process and Mining Applications
Newmont Mining Corporation —Perth WA
- Scripting
- APIs
- Communication skills
User Experience Analyst and Tester
Illuminance Solutions —Perth WA
- DevOps
- Microsoft Office
- Analysis skills
Business Analyst - Marketing Systems & Operations (Fixed Term, 12 Months)
Capricorn —Perth WA
- Full-time
- Hybrid work
- CRM software
- Sales
- Analysis skills
- Wellness program
- Parental leave
Quick Apply
ICT Business Analyst
CALROC Pty Ltd —Perth WA
- $115,000 - $120,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick Apply
Technology and Operations Centre Referrals
Accenture —Perth WA
- Full-time
- On-the-job training
- Parental leave
IT & Business Systems Analyst
Ashley & Martin —Perth WA
- $75,000 - $85,000 a year
- Full-time
- Software troubleshooting
- SharePoint
- APIs
16h
System Analyst
SPYDER INDUSTRIES AUSTRALIA —Collie WA
- $90,000 - $98,000 a year
- Full-time
- ERP systems
- In-person
- Communication skills
Quick Apply
3d
2027 DXC Technology Graduate Program Australia
DXC Technology —Perth WA
- Full-time
- In-person
- AI
12d
Graduate Analyst - Technology - 2027 Graduate Program
Accenture —Perth WA
- Full-time
- Management
- Computer Science
- Analysis skills
Data Governance Analyst | Senior Associate
PWC Australia —Perth WA
- Contract
- Writing skills
- Analysis skills
- Organisational skills
- Parental leave
4d

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Customer Support Analyst - Level 2 - Carelink

Civica -
Perth WA

Quick Apply

Job Details

Full-time

Benefits

Work from home
Paid volunteer leave

Qualifications

Crystal Reports
Customer service
Microsoft Office
SQL
IT support
Citrix
Communication skills

Full Job Description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Why you will love this opportunity as a Customer Support Analyst – Level 2 at Civica

This role is central to delivering high-quality support to customers using Civica’s Carelink software solutions within the health and community care sector. The position operates within a collaborative support environment, working closely with customers and internal teams to resolve issues, optimise system usage, and ensure consistent service delivery aligned to SLA commitments.

The role provides exposure to a specialised product suite in a large-scale, mission-driven environment, enabling the development of deep product knowledge and technical capability. It combines customer engagement, problem-solving, and system support, contributing directly to the reliability and effectiveness of solutions used to deliver essential services.

Requirements

What you will need to be successful in this role

Demonstrated experience delivering customer service within an IT or software support environment
Strong ability to troubleshoot and resolve technical issues in a structured and methodical manner
Experience managing multiple support requests while maintaining quality and accuracy
Ability to prioritise workload effectively and escalate issues appropriately
Proven capability to work both independently and collaboratively within a team environment
Experience engaging with customers to understand requirements and support software-based solutions
Working knowledge of software applications within enterprise or large organisational settings
Strong written and verbal communication skills, including the ability to explain technical concepts clearly
Experience maintaining accurate documentation, including knowledge base articles and support logs
Ability to maintain up-to-date product knowledge and apply it to customer support scenarios
Professional and customer-focused approach in all interactions
Exposure to QA processes or contributing to product/service quality improvements

Nice to have

IT-related qualifications
Experience with Carelink+ or similar health/community care software
Knowledge of SQL query writing
Experience with Citrix environments
Experience with Crystal Reports
Familiarity with Windows operating systems in networked environments and Microsoft Office

Benefits

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Quick Apply

Refine Your Search

application support analyst jobs in western australia

Customer Support Analyst - Level 2 - Carelink

Application Support Analyst - AWS

Agentic Support Analyst

Data Analyst | Part-time, max-term | Balcatta Support Centre

Business Analyst - Website Transformation

Business Systems Analyst

LIMS Analyst

IT Service Desk Analyst

Application System Analyst

Business Analyst

Analyst, Process and Mining Applications

User Experience Analyst and Tester

Business Analyst - Marketing Systems & Operations (Fixed Term, 12 Months)

ICT Business Analyst

Technology and Operations Centre Referrals

IT & Business Systems Analyst

System Analyst

2027 DXC Technology Graduate Program Australia

Graduate Analyst - Technology - 2027 Graduate Program

Data Governance Analyst | Senior Associate

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