In-Demand Team leader digital service centre Jobs in West End, Qld

Team Leader - Digital Service Centre
Queensland Government —Brisbane QLD
- Overtime
- Administrative experience
- Leadership
- Communication skills
5d
Team Leader
McMillan Shakespeare —Brisbane QLD
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Parental leave
10d
Senior Solution Architect
CYOS Solutions —Brisbane QLD
- $140 - $160 an hour
- Contract
- Remote
- Azure
- DevOps
- AWS
Quick Apply
4d
Purchasing Officer
Peabody Energy —Fortitude Valley QLD
- Hybrid work
- ERP systems
- In-person
12d
General Manager Product Delivery
Auto & General Holdings —Toowong QLD
- Bachelor's degree
- Financial services
- AI
- Parental leave
- Employee discount
Quick Apply
Support Coordinator
SEQUAL Ltd —Newmarket QLD
- $40.49 - $43.42 an hour
- Part-time
- CPR Certification
- First Aid Certification
- Case management
Quick Apply
4d
Internal Communications Officer
Enaex —Brisbane QLD
- Part-time
- Writing skills
- SharePoint
- Editing
- Employee assistance program
Transaction Services Specialist | Manager / Senior Manager | Deals
PWC Australia —Brisbane QLD
- Finance
- Master's degree
- Analysis skills
- Parental leave
Administrative Assistant, PEI
Herbert Smith Freehills —Brisbane QLD
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
SEO Specialist
Icon Group —Brisbane QLD
- Full-time
- Marketing
- Education
- AI
- Parental leave
10d
Communication Officer
Icon Group —Brisbane QLD
- Full-time
- Writing skills
- Organisational skills
- SharePoint
- Annual leave
- Parental leave
Senior Release Manager - Business Banking & Embedded Finance
Great Southern Bank —Brisbane QLD
- Budgeting
- Leadership
- Communication skills
- Work from home
11d
Coordinator, AI Transformation
Virgin Australia —Brisbane QLD
- Full-time
- Hybrid work
- Organisational skills
- SharePoint
- Agile
- Work from home
Electronics Technician
L3Harris Technologies —Pinkenba QLD
- Schematics
- ERP systems
Customer Service Officer
Healius Corp. —Murarrie QLD
- Overtime
- Customer service
- Writing skills
- Communication skills
- Health insurance
- On-the-job training
1d
Senior Cybersecurity Incident Responder
Datacom —Brisbane QLD
- Full-time
- Hybrid work
- Scripting
Quick Apply
Senior Revenue Officer Level 1
Queensland Government —Brisbane QLD
- Writing skills
12d
GTM Sales Engineer and AI Automation Specialist
Squiz —Brisbane QLD
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Analysis skills
Quick Apply
Retail Department Leader
Officeworks —Upper Mount Gravatt QLD
- Sales
- Customer service
- Leadership
- Employee assistance program
SAP Solution Architect - S/4HANA & BTP
Infosys —Brisbane QLD
- $192,845 - $209,939 a year
- Remote
- Management
- APIs
- Communication skills
- Health insurance
- Parental leave

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Team Leader - Digital Service Centre

Queensland Government -
Brisbane QLD

Apply Now

Job Details

5 days ago

Qualifications

System administration
Administrative experience
Leadership
Communication skills

Full Job Description

About the role:
As a Team Leader, you will lead and manage the day to day operations, system support services and project implementations of the Digital Service Centre to ensure the delivery of high level quality service support for ICT services within Queensland Health. You will engage proactively, professionally and regularly with the Queensland Health customer base and provide timely, accurate and high-quality information that supports clinical and customer service delivery, process improvement and decision-making.

Key responsibilities include:
Real time management and coordination of service desk resources to meet service support demands in alignment to defined quality management and service delivery KPIs, with a priority to supporting timely clinical response and resolution times, including delegation to authorise the provision of overtime, on-call and recall of team members.
Lead, supervise, coach and mentor team members to meet the objectives and goals of the Branch by effectively developing, implementing, and managing to successful completion performance improvement plans, career succession plans, training and development of team members in line with contemporary human resource frameworks to maximise the quality of service delivered to customers.
As Administrators, manage and maintain significant knowledge of system administration, system access, security activities, report generation and service improvements for traditional automatic call distribution and cloud-based call centre system, Amazon Web Service (AWS) which is crucial for the daily support and delivery of clinical services.
Partnering and providing expert business recommendations and advice to project teams, stakeholders, service owners and customers for the creation of business cases, capacity plans, support models and workflows to ensure high levels of customer support is created and maintained, ensuring strong customer advocacy and alignment to ITIL and best practice Service Management processes.
Exercise accountability and decision making through observation, research and trend analysis to support Problem Management, Continuous Improvement activities and the Digital Service Centre's 'Channels Strategy' to maximise customer service outcomes, organisational and branch priorities.

About you:
You will bring strong leadership experience in managing service desk operations and delivering high-quality customer service and first-line ICT support within a complex environment. With the ability to apply or quickly learn ITSM tools and ITIL processes, you will effectively coordinate workloads, manage incidents and service requests, and ensure service levels are consistently achieved. Your excellent communication and relationship-building skills will enable you to collaborate with stakeholders across all levels of a large organisation, while your coaching and mentoring experience will support the development of team capability. You will also demonstrate strong organisational, analytical and problem-solving skills, with the ability to manage competing priorities, lead initiatives and projects, investigate system issues, and drive continuous improvement in a customer-focused service environment.

Why work for us:
Competitive salaries
17.5% leave loading
Employee wellbeing programs
Career development opportunities

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.

Ready to apply?
For further information on how to apply please review the attached Role Description.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

Apply Now

Refine Your Search

team leader digital service centre jobs in west end, qld

Team Leader - Digital Service Centre

Team Leader

Senior Solution Architect

Purchasing Officer

General Manager Product Delivery

Support Coordinator

Internal Communications Officer

Transaction Services Specialist | Manager / Senior Manager | Deals

Administrative Assistant, PEI

SEO Specialist

Communication Officer

Senior Release Manager - Business Banking & Embedded Finance

Coordinator, AI Transformation

Electronics Technician

Customer Service Officer

Senior Cybersecurity Incident Responder

Senior Revenue Officer Level 1

GTM Sales Engineer and AI Automation Specialist

Retail Department Leader

SAP Solution Architect - S/4HANA & BTP

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