In-Demand It support officer Jobs in Sydney Nsw

Technical Support & Onsite Services Officer
ICS —Caringbah NSW
- $80,000 - $85,000 a year
- Full-time
- Software troubleshooting
- Bachelor's degree
- In-person
Quick Apply
12d
Systems Support Officer
Rivkin Securities Pty Ltd —Rushcutters Bay NSW
- $75,000 - $85,000 a year
- Full-time
- Microsoft Access
- Software troubleshooting
- Analysis skills
Quick Apply
4d
Information Technology Project Officer
Cumberland Council —Merrylands NSW
- $1,975.66 - $2,272.01 a week
- Full-time
- Remote
- No degree
- AI
- Communication skills
- Health insurance
- Annual leave
5d
IT Help Desk Officer
Mulpha —Sydney NSW
- Full-time
- Microsoft Outlook
- Customer service
- SharePoint
- Free parking
- Employee assistance program
Quick Apply
IT Support Specialist - ANZ
Arthrex —Sydney NSW
- Computer science
- Management
- Customer service
- Health insurance
5d
IT Support Officer
Fulcrum —Sydney NSW
- $80,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick Apply
7d
IT Infrastructure & Systems Engineer
TrueIT Consulting —Sydney NSW
- $85,000 - $95,000 a year
- Full-time
- Azure
- Computer Science
- Administrative experience
Quick Apply
Technology Experience Officer
WaterNSW —Parramatta NSW
- $88,366 a year
- Full-time
- No degree
11d
Technical Support Officer
Colliers —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
12d
Administration - Home Support Officer
Uniting NSW.ACT —Leichhardt NSW
- Customer service
- Microsoft Office
- No degree
- Employee assistance program
11d
Health Information and Records Service (HIRS) Officer
Western Sydney Local Health District —Sydney NSW
- $69,272.27 - $140,201.00 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
12h
IT Asset & EUC Support Officer
Serco Plc —Sydney NSW
- Full-time
- Azure
- Customer service
- Microsoft Office
11d
Administration - Home Support Officer
Uniting —Leichhardt NSW
- Part-time
- Customer service
- Microsoft Office
- No degree
- Employee assistance program
11d
Information, Communications and Technology Officer
Safran —Sydney NSW
- Part-time
- Customer service
- Bachelor's degree
- Organisational skills
Bookings & Community Centre Officer - Casual
Cumberland Council —Merrylands NSW
- $40.90 - $50.10 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Annual leave
14d
School Administrative Officer - Full Time - Ongoing - Arthur Phillip High School
School Administrative and Support —Sydney NSW
- $41.86 an hour
- Full-time
- Microsoft Office
- Administrative experience
- First Aid Certification
7d
IT Support Officer
All In IT Solutions —Stanmore NSW
- Full-time
- Microsoft Office
EXPRESSION OF INTEREST - CUSTOMER SERVICE OFFICER - INBOUND NSW
Winc —Mascot NSW
- No weekends
- Hybrid work
- Hospitality
- Customer service
- Salesforce
- Parental leave
- Employee assistance program
Executive Support Officer
NSW Department of Communities and Justice —Parramatta NSW
- $102,936 - $113,579 a year
- Full-time
- Hybrid work
- Administrative experience
- Employee assistance program
5d
School Administrative Officer - Full Time - Ongoing - Sherwood Grange Public School
School Administrative and Support —Sydney NSW
- $40.64 an hour
- Full-time
- Microsoft Office
- Administrative experience
- First Aid Certification
2d

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it support officer jobs near sydney nsw

Technical Support & Onsite Services Officer

ICS -
Caringbah NSW

Quick Apply

Job Details

Full-time
$80,000 - $85,000 a year
12 days ago

Qualifications

TCP
Software troubleshooting
LAN
Technical support
Bachelor's degree
IT support
Communication skills
Help desk
Information Technology

Full Job Description

About the Business

Inventory Control Systems Pty Ltd, based in Caringbah NSW, provides inventory and asset management technology solutions to businesses across Australia and the wider Australasian region. The company supplies, installs and supports CribMaster inventory management systems, including software platforms, RFID technology, electronic lockers, vending and automated dispensing equipment.

Its services include system installation and configuration, hardware and software integration, onsite implementation, troubleshooting, maintenance, user support and technical servicing. The business supports customers throughout the lifecycle of installed systems, from initial deployment through to ongoing fault diagnosis, system testing and onsite technical support.

About the Role:

ICS is seeking a full-time Technical Support & Onsite Services Officer to provide technical support for its software, hardware and inventory management solutions. The role involves diagnosing and resolving technical issues, undertaking onsite installations and maintenance, configuring systems and associated equipment, and assisting customers with the effective operation of CribMaster solutions.

The position combines remote technical support with onsite service delivery and requires regular interaction with customers, distributors, internal teams and external service providers. The successful candidate will be responsible for ensuring technical issues are investigated and resolved efficiently while maintaining reliable operation of customer systems and equipment.

Salary: AUD $80,000 - $85,000 plus superannuation

Employment Type: Full-time, 38 hrs per week

Tasks and Responsibilities:

Technical Support

· Provide technical support to customers and distributors.

· Diagnose and resolve hardware, software and connectivity issues.

· Respond to support requests through the organisation's ticketing system.

· Troubleshoot CribMaster and associated applications.

· Escalate complex technical issues where required.

· Maintain accurate records of incidents, troubleshooting and resolutions.

2. Onsite Services

· Attend customer sites to install, configure, maintain and troubleshoot equipment.

· Configure computers, scanners, RFID equipment, dispensing machines and other related hardware.

· Perform hardware replacements, upgrades and preventative maintenance.

· Conduct onsite system testing and validation.

· Provide customer training and technical guidance.

3. System Administration & Configuration

· Configure user accounts, system settings and application functionality.

· Assist with customer data changes and system configuration requests.

· Perform system testing following configuration changes.

· Assist with software updates and deployment activities.

4. Customer Service

· Provide professional and timely communication to customers.

· Keep customers informed about progress and expected resolution times.

· Provide technical guidance in a clear and understandable manner.

· Maintain professional relationships with key customer contacts.

5. Documentation

· Maintain technical documentation, procedures and knowledge-based articles.

· Document recurring issues and recommended solutions.

· Assist with developing user manuals and training materials.

Qualifications and Work Experience Required:

· Bachelor’s degree in Business Information Systems, Information Technology, Computer Science, Information Systems, or another closely related discipline.

· Minimum 3 years of relevant experience working with CribMaster software and hardware solutions, including system configuration, troubleshooting and customer support.

· Demonstrated experience in an IT technical support, service desk or field support environment, providing support for both software and hardware issues.

· Practical experience diagnosing and resolving issues involving Windows operating environments, application software, peripheral devices and network connectivity.

· Sound understanding of networking fundamentals, including TCP/IP, LAN connectivity and basic network troubleshooting.

· Experience undertaking onsite technical support, equipment installation, system testing and preventative maintenance is highly regarded.

· Strong written and verbal communication skills, with the ability to explain technical matters clearly to customers and non-technical users.

· Ability to work independently at customer sites, manage competing support priorities and travel to customer locations as required.

Application Process

Applicants who meet the above criteria are encouraged to apply and provide a detailed outline of their suitability for the position.

Applications will be accepted for four (4) weeks from the date of advertisement.

Only shortlisted candidates will be contacted.

Pay: $80,000.00 – $85,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

it support officer jobs in sydney nsw

Technical Support & Onsite Services Officer

Systems Support Officer

Information Technology Project Officer

IT Help Desk Officer

IT Support Specialist - ANZ

IT Support Officer

IT Infrastructure & Systems Engineer

Technology Experience Officer

Technical Support Officer

Administration - Home Support Officer

Health Information and Records Service (HIRS) Officer

IT Asset & EUC Support Officer

Administration - Home Support Officer

Information, Communications and Technology Officer

Bookings & Community Centre Officer - Casual

School Administrative Officer - Full Time - Ongoing - Arthur Phillip High School

IT Support Officer

EXPRESSION OF INTEREST - CUSTOMER SERVICE OFFICER - INBOUND NSW

Executive Support Officer

School Administrative Officer - Full Time - Ongoing - Sherwood Grange Public School

I want to receive the latest job alert for it support officer in sydney nsw

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