In-Demand Crm specialist Jobs in Sydney Nsw

CRM & Loyalty Specialist
BOODY AUSTRALIA PTY LIMITED —Surry Hills NSW
- $90,000 - $120,000 a year
- Full-time
- Hybrid work
- CRM software
- Marketing
- Bachelor's degree
- Employee discount
Quick Apply
11d
CRM Specialist | Tapestry ANZ | Coach and Kate Spade
Tapestry —Sydney NSW
- Full-time
- CRM software
- Microsoft Excel
- Marketing
- Employee discount
CRM Specialist
Blue Light Card —Sydney NSW
- Hybrid work
- CRM software
- APIs
- Marketing
- Health insurance
- Annual leave
Last Mile Delivery Specialist
King Living —Turrella NSW
- Full-time
- CRM software
- Salesforce
- Organisational skills
- Parental leave
Quick Apply
Technical User Operations Specialist, APAC - Weekends (Wed-Sun)
Harvey —Sydney NSW
- Weekends only
- Hybrid work
- CRM software
- APIs
- AI
- Annual leave
- Parental leave
CRM Manager
MindArc —Camperdown NSW
- $90,000 - $120,000 a year
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Marketing
- Employee assistance program
Quick Apply
CRM Specialist
Tapestry Inc —Sydney NSW
- Full-time
12d
Customer Enablement Specialist, AWS WWPS
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- CRM software
- Sales
- Salesforce
5d
Amazon Connect Specialist Consultant, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- CRM software
- Computer Science
- Salesforce
Database Specialist
Dipole Group —North Sydney NSW
- From $90,000 a year
- Full-time
- Hybrid work
- Oracle
- Management
- Computer Science
Quick Apply
Product Support Specialist
Jomablue Pty Ltd —Sydney NSW
- Nights as needed
- Hybrid work
- CRM software
- Microsoft Excel
- Software troubleshooting
Quick Apply
Specialist Director Employee Central
Deloitte —Sydney NSW
- CRM software
- Sales
- ERP systems
- Parental leave
B2B Onboarding Specialist (Part-time)
Miss Amara Pty Ltd —South Granville NSW
- Part-time
- Hybrid work
- Sales
- Marketing
- Bachelor's degree
Quick Apply
Remote Technology Support Specialist
Konica Minolta Business Solutions Australia —Macquarie Park NSW
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
Quick Apply
12d
Marketing Specialist
Tyre Nation Pty Ltd —Moorebank NSW
- $85,000 - $95,000 a year
- Full-time
- Management
- English
- Finance
Quick Apply
Digital Specialist
Avis Budget Group —Mascot NSW
- Full-time
- Management
- Communication skills
- Marketing
- Employee assistance program
- Employee discount
Quick Apply
GTM Sales Engineer and AI Automation Specialist
Squiz —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Analysis skills
Quick Apply
Customer Experience Specialist- Australia
DentalMonitoring —North Sydney NSW
- Full-time
- Hybrid work
- Google Suite
- Microsoft Excel
- Sales
Quick Apply
Business Development Representative
Mako Partners —Peakhurst NSW
- $62,000 - $80,000 a year
- Full-time
- Sales
- Customer service
- Salesforce
Quick Apply
Field Service Engineer - System Integration Specialist - Medical
Draeger —Sydney NSW
- Full-time
- CRM software
- Management
- Engineering
- Fuel card
- Parental leave

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CRM & Loyalty Specialist

BOODY AUSTRALIA PTY LIMITED
Surry Hills NSW

Quick Apply

Job Details

Permanent | Full-time
$90,000 - $120,000 a year
11 days ago

Benefits

Employee discount

Qualifications

CRM software
Marketing
Shopify
E-commerce
Bachelor's degree
Business
Communication skills
Marketing

Full Job Description

Boody is looking for a new CRM & Loyalty Specialist!

The CRM & Loyalty Specialist will own and optimise Boody's lifecycle and retention strategy, driving sustainable growth and increasing customer lifetime value. You'll build data-driven campaigns across email, SMS and loyalty channels that guide, educate and inspire customers at every stage of their journey, shaping how they experience Boody and the value we offer.

As we expand across regions, lifecycle marketing will help us build meaningful, lasting customer relationships tailored to the needs, motivations and milestones of our community. In this role, you'll be central to building a genuinely customer-centric lifecycle strategy. You'll analyse customer data to uncover purchase motivations and LTV insights at each entry point, informing both acquisition and retention. You'll help shape strategy, optimise lifecycle journeys, and keep messaging sharp, timely and performance-driven. The role calls for a creative, strategic thinker who can collaborate cross-functionally to design innovative lifecycle initiatives aligned with Boody's customer-first ethos.

What is this role all about?

Developing and executing lifecycle marketing campaigns that engage, educate and retain customers across all direct channels (Email, SMS, Loyalty and any future channels), ensuring alignment with the marketing calendar.
Plan, schedule, QA, and deploy all CRM campaigns, ensuring alignment with product launches, promotions, and seasonal campaigns.
Manage and optimise automated customer journeys (e.g. welcome, post-purchase, cart abandonment), including contributing ideas for "Value Add" promotions to increase CRM contributed revenue and channel engagement.
Work collaboratively with Brand on initiatives to drive Loyalty program signup and performance, supporting the integration of B2B partnerships into the Trade plan to maximise high volume, low cost acquisition opportunities.
Support the execution of a preference centre strategy to enrich customer data and improve segmentation and personalisation capabilities, ensuring targeted and relevant communications.
Assist in coordinating customer surveys to gather feedback and help the broader team better understand the community and purchasing behaviours, collaborating with Brand, Marketing and Product to ensure personas remain accurate and relevant.
Support relationships with external agencies for third party health checks and audits, helping to ensure best practice is maintained across CRM activity.
Work collaboratively with Product and Digital teams to ensure Search and Merch platform data is informing product affinity initiatives across winback flows.
Contribute creative thinking to campaign development, including automated onboarding flows, retention touchpoints and reactivation strategies.
Continuously testing and optimising campaigns through A/B testing, ensuring we’re always learning and improving, this includes driving all learnings and insights on what is, and is not being clicked on in SMS and Emails to drive continuous creative learnings for the broader team to improve CTR.
Track and report on key engagement and retention metrics to measure campaign impact and contribute to future strategy recommendations.

We’re looking for:

3+ years' experience in lifecycle marketing, CRM, ideally within a D2C retail based company.
Bachelor's degree in marketing, business, or related field.
Confident using technology, with proficiency in marketing automation tools and familiarity with analytics platforms
Experience with Klaviyo, Yotpo and Shopify
Results-driven and commercially minded.
Strong attention to detail.
Highly analytical and data-driven with the ability to hypothesise and implement A/B tests and interpret results.
Familiarity with loyalty program mechanics and lifecycle monetisation strategies.
Strong local and international market knowledge of the fashion and apparel industry, including competitors, customer expectations, and eCommerce user experience.
Excellent written and verbal communication skills.
Highly collaborative with the ability to work cross-functionally with multiple teams.
Thrives in a fast-paced environment, excited by creative problem-solving and innovation.

Why choose Boody?

Join the team to drive our vision of setting a new standard for how great products feel and how great brands behave. At Boody, you can expect:

A great office location on Crown Street, Surry Hills.
The opportunity to do meaningful, purpose-driven work for a B-Corp organisation.
The opportunity to grow your career with an awesome group of people.
A generous product allowance and team discount program (never be short on undies again!).
Hybrid WFH/WFO schedule.

Does this sound like your next role? We can’t wait to receive your application!

Company Overview

Boody is Australia and New Zealand’s first B Corp-certified underwear brand, loved globally and sold in over 15 countries. Our ambition? To be the most loved sustainable underwear brand globally.

Quick Apply

Refine Your Search

crm specialist jobs in sydney nsw

CRM & Loyalty Specialist

CRM Specialist | Tapestry ANZ | Coach and Kate Spade

CRM Specialist

Last Mile Delivery Specialist

Technical User Operations Specialist, APAC - Weekends (Wed-Sun)

CRM Manager

CRM Specialist

Customer Enablement Specialist, AWS WWPS

Amazon Connect Specialist Consultant, AWS Professional Services

Database Specialist

Product Support Specialist

Specialist Director Employee Central

B2B Onboarding Specialist (Part-time)

Remote Technology Support Specialist

Marketing Specialist

Digital Specialist

GTM Sales Engineer and AI Automation Specialist

Customer Experience Specialist- Australia

Business Development Representative

Field Service Engineer - System Integration Specialist - Medical

I want to receive the latest job alert for crm specialist in sydney nsw

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