In-Demand Order management & customer experience coordinator Jobs in Queensland

Order Management & Customer Experience Coordinator
Hyne Timber —Port of Brisbane QLD
- Full-time
- CRM software
- Customer service
- ERP systems
- Employee assistance program
Quick Apply
5d
Customer Service Coordinator
Cement Australia —Pinkenba QLD
- $73,392.86 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
- Work from home
- Parental leave
Procurement Coordinator
Capral —Bundamba QLD
- Remote
- Microsoft Office
- Analysis skills
- Communication skills
- Work from home
Conference & Events Coordinator
Village Roadshow —Gold Coast QLD
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
1d
Customer Service & Administration Coordinator – Holi Colour Powder
BLC International Pty Ltd —Seventeen Mile Rocks QLD
- $36 - $38 an hour
- Full-time
- Management
- Customer service
- Microsoft Office
Quick Apply
1h
Logistics Coordinator
Brooks Automation —Brisbane QLD
- Full-time
- Remote
- Laboratory
- Management
- ERP systems
7d
Customer Experience Coordinator
Ridley Corporation —Brisbane QLD
- Customer service
- Microsoft Office
- Organisational skills
- Employee discount
Senior Customer Service Coordinator
Coates Hire —Emerald QLD
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Parental leave
- Employee discount
Graduate Digital Marketing Coordinator
Bambrick —Brisbane QLD
- Remote
- CRM software
- Google Suite
- Marketing
Dispatch Coordinator
Supply Chain and Distribution - InfraBuild —Carole Park QLD
- Full-time
- Customer service
- Microsoft Office
- Agile
- Health insurance
- Parental leave
Receivals & Dispatch Coordinator
Carter & Spencer Group —Brisbane QLD
- $80,000 - $83,000 a year
- Full-time
- Management
- Forklift
- Warehouse
Quick Apply
2d
Customer Service Coordinator
Just-In Time Electrical —Brisbane QLD
- Microsoft Office
- Typing
- Communication skills
Administration Coordinator
Haynes Group —Bohle Plains QLD
- $70,000 a year
- Overtime
- Customer service
- ERP systems
- Forklift
11d
E-Commerce Coordinator
Euro Car Electronics —Buderim QLD
- Management
- Sales
- Customer service
Facilities Coordinator
JLL —Brisbane QLD
- Customer service
- Microsoft Office
- Front desk
- Health insurance
- Parental leave
6d
Fleet Support Officer
Mackay Regional Council —Mackay QLD
- $86,710.48 a year
- Full-time
- Microsoft Excel
- Customer service
- Databases
- Annual leave
- Employee assistance program
Freight Forwarding - Senior Export Coordinator - BNE -new
People Group —Brisbane QLD
- $85,000 - $100,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
Quick Apply
1d
Administrator
Dormakaba Group —Paget QLD
- Part-time
- Customer service
- ERP systems
- Microsoft Office
15h
Claims Coordinator
Johns Lyng Group —Brisbane QLD
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
6d
Service Coordinator
Lutheran Services —Kingaroy QLD
- $38.28 an hour
- Full-time
- Management
- Microsoft Office
- Administrative experience
- Employee assistance program
- Employee discount

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Order Management & Customer Experience Coordinator

Hyne Timber -
Port of Brisbane QLD

Quick Apply

Job Details

Full-time
5 days ago

Benefits

Employee assistance program

Qualifications

CRM software
Customer service
SAP
Supply chain
ERP systems
Logistics
Microsoft Office
SAP ERP
Communication skills

Full Job Description

Own the customer journey from order to delivery
Work across Sales, Production & Logistics to keep orders moving
Make a real impact in a fast-paced, growing business

Your Next Role

We're looking for a Customer Experience Coordinator to join our team and play a key role in ensuring our customers receive a seamless experience from order through to delivery.

As the central point of coordination between customers and our internal teams, you'll manage the end-to-end order fulfilment process, ensuring orders are accurately processed, planned and delivered safely, accurately and on time.

Working closely with Sales, Production, Warehousing and Freight, you'll balance customer requirements, stock availability and operational priorities to keep orders moving and customers informed.

This is a hands-on, fast-paced role where your ability to communicate, problem solve, prioritise and build strong relationships will make a real difference to our customers and our business.

The role will be based at our Port of Brisbane site until April 2027, before relocating to our new combined office alongside Head Office in Murarrie.

Key Responsibilities

Manage customer orders from receipt and entry through to fulfilment and delivery.
Act as a trusted point of contact for customers and internal teams on all order-related enquiries.
Assess stock availability and coordinate stock allocation to support customer and business requirements.
Work closely with Sales, Production, Warehousing and Freight to prioritise and coordinate orders.
Proactively communicate with customers regarding order status, stock availability, delivery schedules and changes.
Identify and resolve customer and order issues quickly, escalating complex matters when required.
Balance competing customer and operational priorities while maintaining a high level of customer service.
Maintain accurate order and customer information across relevant systems.
Identify opportunities to improve processes and deliver a more efficient customer experience.
Demonstrate a genuine 'be of service' approach in everything you do.
Contribute to a workplace where everyone goes home in the same condition they came to work — safety before production.

About You

You're an organised, customer-focused professional who enjoys coordinating moving parts, solving problems and working with people across a business.

You'll bring:

Experience in customer service, order management, customer operations, logistics or supply chain.
Proven experience managing customer orders from receipt through to delivery.
Strong communication and stakeholder management skills, with the ability to build trusted relationships.
Excellent organisation and attention to detail, with the ability to manage competing priorities.
Strong problem-solving and decision-making skills, particularly when working under pressure.
An understanding of inventory, stock availability and allocation principles
Proficiency with ERP, CRM and Microsoft Office systems.
A genuine commitment to safety, teamwork and delivering an exceptional customer experience.

Desirable Experience

Experience in any of the following will be highly regarded:

Manufacturing, timber, building products or construction materials.
Inventory planning, warehousing or freight coordination.
SAP or similar ERP systems.
Sales order processing or customer account management.

About us

Hyne Group is a collective of industry-leading businesses operating across Australia and New Zealand, with a history spanning over 140 years. From its beginnings as a sawmill on the Mary River, Hyne Group has grown into a pioneer of sustainable timber product manufacturing. The Hyne Group is supported by its partnership with global timber processors, James Jones & Sons, bringing together a combined 320 years of family-owned sawmilling heritage.

The Group, which includes Hyne Timber, XLam, Rocky Point, and Hyne Pallets, serves key sectors such as construction, garden care, horticulture and logistics. Through innovative processes and sustainable practices, the Hyne Group transforms each log into high-quality products that meet the diverse needs of our customers. This holistic approach reflects a dedication to environmental stewardship and industry-leading innovation, ensuring that every centimetre of each log turns into an opportunity for excellence.

Why Hyne Timber?

As a Hyne Timber Team Member you will enjoy benefits such as:

Career Development
Rewarding work
People-focused Leadership
Wellbeing programs - employee assistance program to support you and your immediate family with counselling and support as needed.
Above award wages.
Dollar matching to support your fundraising

Quick Apply

Refine Your Search

order management & customer experience coordinator jobs in queensland

Order Management & Customer Experience Coordinator

Customer Service Coordinator

Procurement Coordinator

Conference & Events Coordinator

Customer Service & Administration Coordinator – Holi Colour Powder

Logistics Coordinator

Customer Experience Coordinator

Senior Customer Service Coordinator

Graduate Digital Marketing Coordinator

Dispatch Coordinator

Receivals & Dispatch Coordinator

Customer Service Coordinator

Administration Coordinator

E-Commerce Coordinator

Facilities Coordinator

Fleet Support Officer

Freight Forwarding - Senior Export Coordinator - BNE -new

Administrator

Claims Coordinator

Service Coordinator

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