In-Demand Services director Jobs in Perth Wa

Guest Services Director
The EQ Hotel Perth —Perth WA
- $130,000 - $150,000 a year
- Full-time
- Hospitality
- Budgeting
- Guest services
Quick Apply
Manager Information Services
City of Subiaco —Subiaco WA
- $175,000 a year
- Contract
- Management
- Budgeting
- Leadership
- Travel reimbursement
- Tuition reimbursement
Office Manager
Maylands Dental Centre —Maylands WA
- $80,000 - $90,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Computer skills
- Employee assistance program
Quick Apply
Director of Operations
Atwell, LLC —Atwell WA
- Bachelor's degree
- AI
- Tuition reimbursement
- Annual leave
Manager Governance and Strategy
City of Subiaco —Subiaco WA
- $175,000 a year
- Full-time
- Budgeting
- Leadership
- Communication skills
- Travel reimbursement
Transaction Services FDD Specialist | Associate Director | Deals
PWC Australia —Perth WA
- Finance
- Master's degree
- Analysis skills
- Parental leave
Centre Director
Nido Early School —Perth WA
- Full-time
- Education
- Bachelor's degree
- First Aid Certification
5d
Business Development Director (Australia / Google)
Accenture —Perth WA
- Full-time
- Management
- Sales
- Business development
- On-the-job training
- Parental leave
Business Development Manager | Property Management
Precinct Real Estate —Victoria Park WA
- $65,984.40 - $154,067.65 a year
- Part-time
- Hybrid work
- Business development
Quick Apply
12d
Head of Philanthropy
Australia Red Cross —Perth WA
- Full-time
- Hybrid work
- Annual leave
- Employee assistance program
12d
Regional Manager - Western Region
Eriez —Welshpool WA
- $150,000 - $180,000 a year
- Full-time
- Sales
- Customer service
- Engineering
Quick Apply
13d
Regional Director (Remote)
Info-Tech Research Group Pty Ltd —Perth WA
- Hybrid work
- CRM software
- Sales
- Salesforce
Quick Apply
Program Director, Digital Sydney
University of Sydney —Darlington WA
- Full-time
- Hybrid work
- University
- AI
- Leadership
5d
Business Development Director (Australia / Microsoft)
Accenture —Perth WA
- Full-time
- Management
- Sales
- Business development
- On-the-job training
- Parental leave
Conference & Events Coordinator - QT Perth
EVT Group —Perth WA
- Full-time
- Hospitality
- Organisational skills
- Communication skills
- Parental leave
Service Director
Kinetic IT —Perth WA
- Full-time
- Leadership
- Employee assistance program
- Employee discount
Business Development Director (Australia / Snowflake)
Accenture —Perth WA
- Full-time
- Management
- Sales
- Business development
- On-the-job training
- Parental leave
Associate Director, Solution Architecture
University of Sydney —Darlington WA
- Full-time
- Hybrid work
- University
- AI
- Leadership
- Parental leave
Regional Director - Perth
Info-Tech Research Group Pty Ltd —Perth WA
- Hybrid work
- CRM software
- Sales
- Salesforce
Quick Apply
3d
Sales and Marketing Manager
Solar Bike Pty Ltd —Fremantle WA
- $80,000 - $118,000 a year
- Full-time
- CRM software
- Management
- Sales
Quick Apply

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Guest Services Director

The EQ Hotel Perth
Perth WA

Quick Apply

Job Details

Full-time
$130,000 - $150,000 a year

Qualifications

Hospitality
Budgeting
Guest services
OPERA
Leadership
Hotel experience
Office experience

Full Job Description

Guest Services Director | Pre-Opening Luxury Hotel

The EQ Hotel — Perth, WA

The EQ Hotel is seeking an experienced and inspiring Guest Services Director to join our Executive Leadership team ahead of the opening of Perth's newest luxury hotel.

This is a rare opportunity to shape the guest experience, service culture, operational standards, and Rooms Division strategy of a landmark luxury hospitality destination from pre-opening through to operations.

Reporting to the Hotel Manager, the Guest Services Director will lead Front Office, Guest Services, Concierge, Guest Relations, Housekeeping, and loyalty-focused operations, ensuring exceptional guest experiences while driving operational excellence, team engagement, and commercial performance.

As a key member of the leadership team, this role will play a critical part in establishing the hotel's reputation for personalised service, operational excellence, and luxury hospitality.

About the Role

As part of the pre-opening leadership team, you will be responsible for developing service standards, operational procedures, training programs, guest journey initiatives, loyalty strategies, and Rooms Division operating frameworks ahead of opening.

Following opening, you will oversee all Rooms Division operations, ensuring seamless collaboration between departments, exceptional guest satisfaction, strong financial performance, and consistent delivery of luxury service standards.

This is a highly visible leadership role requiring a strong operational presence, commercial acumen, and passion for guest engagement.

Key Responsibilities

Lead all Front Office, Guest Services, Concierge, Guest Relations, Housekeeping, and Laundry operations
Develop and implement luxury guest service standards, operating procedures, and service culture initiatives
Establish guest recognition, VIP arrival, loyalty, and personalised service programs
Drive guest satisfaction, service recovery, and online reputation performance
Oversee room readiness, guest arrival experiences, and interdepartmental coordination
Partner closely with Engineering to maximise room availability, maintenance response, and guest comfort
Monitor guest feedback, quality metrics, and operational performance to identify improvement opportunities
Lead recruitment, onboarding, training, coaching, and development of Rooms Division teams
Manage departmental budgets, labour productivity, forecasting, and financial performance
Develop and implement strategies to improve guest satisfaction, team engagement, and operational efficiency
Support pre-opening activities including recruitment, systems implementation, operational readiness, and opening preparations
Participate in leadership meetings and contribute to hotel-wide strategic initiatives

About You

Recent experience as a Director of Rooms, Executive Assistant Manager – Rooms, Rooms Division Manager, Guest Services Manager or similar senior Rooms leadership role within a luxury or upscale hotel environment is essential
Demonstrated experience leading Front Office, Housekeeping, and Rooms Division operations
Strong understanding of luxury hospitality standards, guest experience, loyalty programs, and service culture
Proven leadership experience managing large operational teams across multiple departments
Strong commercial acumen with experience managing budgets, labour costs, and departmental performance
Pre-opening hotel experience highly regarded
Experience with Opera PMS or equivalent hotel systems preferred
Excellent communication, leadership, coaching, and stakeholder management skills
Ability to balance operational demands with strategic planning and guest satisfaction objectives
Valid Australian work rights

Why Join The EQ Hotel?

Be part of a luxury hotel pre-opening from day one
Join the Executive Leadership team of a landmark hospitality development
Opportunity to shape the guest experience, service culture, and operational standards from the ground up
Lead diverse teams across the Rooms Division
Competitive executive remuneration package and long-term career opportunity

If you are a passionate hospitality leader who thrives on creating exceptional guest experiences, developing high-performing teams, and delivering operational excellence, we would love to hear from you.

Quick Apply

Refine Your Search

services director jobs in perth wa

Guest Services Director

Manager Information Services

Office Manager

Director of Operations

Manager Governance and Strategy

Transaction Services FDD Specialist | Associate Director | Deals

Centre Director

Business Development Director (Australia / Google)

Business Development Manager | Property Management

Head of Philanthropy

Regional Manager - Western Region

Regional Director (Remote)

Program Director, Digital Sydney

Business Development Director (Australia / Microsoft)

Conference & Events Coordinator - QT Perth

Service Director

Business Development Director (Australia / Snowflake)

Associate Director, Solution Architecture

Regional Director - Perth

Sales and Marketing Manager

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Guest Services Director | Pre-Opening Luxury Hotel

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