In-Demand Senior manager, global premier support Jobs in Parramatta, Nsw

Senior Manager, Global Premier Support
Databricks —Sydney NSW
- Azure
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Haleon —Parramatta NSW
- Full-time
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Hospitality Manager - MacKillop House Norwest
Catholic Healthcare —Norwest NSW
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Senior Facilities Manager
JLL —Sydney NSW
- Communication skills
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Senior Change Manager
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Work from home
Workplace Organisation Consultant / Change Manager
Next Workplace —Sydney NSW
- From $168,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
5d
Senior Project Manager
Baptistcare WA —Norwest NSW
- Full-time
- PMP
- Leadership
- Communication skills
Senior Manager
Glisk —Sydney NSW
- From $140,000 a year
- Management
- Business development
- Communication skills
- Profit sharing
Senior Learning Specialist
Hitachi Construction Machinery —Parramatta NSW
- Overtime
- Education
- Bachelor's degree
- Business
- Parental leave
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Senior Project Manager
BaptistCare —Norwest NSW
- Full-time
- PMP
- Leadership
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Commercial Manager
Mobile Experts —Castle Hill NSW
- From $120,000 a year
- Full-time
- Marketing
- Business development
- Analysis skills
Quick Apply
13d
Senior Client Success Manager, Enterprise
Indeed —Sydney NSW
- $84,000 - $126,000 a year
- Full-time
- Management
- Bachelor's degree
- Recruiting
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Associate Director, Senior Property Manager
JLL —Parramatta NSW
- Management
- Health insurance
- Parental leave
4d
Senior Facilities Manager
Colliers —Caddens NSW
- Full-time
- Communication skills
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Quick Apply
Senior Commercial Supplier Manager - Wine
Endeavour Group —Barangaroo NSW
- Full-time
- Data analysis skills
- Finance
- Bachelor's degree
12d
Associate Director, Senior Property Manager
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Parramatta NSW
- Full-time
- Management
- AI
- Health insurance
- Parental leave
Quick Apply
4d
Strategy & Operations Senior Manager, Australia
Whatnot —Sydney NSW
- $204,000 - $240,000 a year
- Full-time
- Remote
- Data analysis skills
- SQL
- Analysis skills
- Health insurance
- Dental insurance
Office Manager
Marlet International Pty Ltd —Rydalmere NSW
- $79,000 - $94,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Travel reimbursement
- Parental leave
Quick Apply
Senior Property Manager Professional, Property & Asset Management
JLL —Parramatta NSW
- Health insurance
- Parental leave
6d
Senior Manager - Customer Support (Service Delivery)
BEUMER Group —Belrose NSW
- Urgently hiring
- Hybrid work
- Bachelor's degree
Quick Apply
5d

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Senior Manager, Global Premier Support

Databricks -
Sydney NSW

Apply Now

Job Details

Qualifications

Azure
Computer Science
Sales
Google Cloud Platform
Technical support
Master's degree
AWS
Bachelor's degree
Product management
AI
Leadership

Full Job Description

P-1562

As a Leader within the Premier Support team at Databricks, you’ll be responsible for leading and managing a team of Designated Support Engineers which deliver white-glove support experiences for Databricks’ enterprise customers. You will be hiring, mentoring, and developing a team of strong customer technical advocates while closely partnering with go-to-market, field and product teams to deliver the best support experience to maximize customer satisfaction and reduce time to mitigation for technical issues and incidents.

The Impact You Will Have

Hire, onboard, and develop a top-tier team of designated support engineers (DSE)
Identify and operationalize process improvements to meet or exceed team performance KPIs and create consistently exceptional support experiences
Partner closely with field, engineering, support, and other cross functional stakeholders within Databricks to ensure seamless post-sales experience and advocate customer needs.
Contribute to program enhancements and offerings tailored to evolving customer needs
Coordinate execution and collaborate across customers, accounts teams and regional GTM leadership teams to resolve technical blockers and drive high customer satisfaction
Conduct internal and external Support Experience QBRs

What We Look For

15+ years of industry experience, with at least 7+ years of management experience
Proven ability to hire and scale high-performing support or field teams, enabling them and helping them grow in larger roles
Ability to work with strategic customers driving multiple completing priorities
Preferred 5+ years of Technical experience in Python, Java or Scala-based application development, SQL databases, Linux/Unix systems, or cloud platforms (AWS, Azure, or GCP)
5+ years of technical support or field leadership experience managing global technical teams. Open to occasional travel to team locations
Experience working cross-functionally with other teams such as Sales, Field Engineering, Product Management, and Engineering
Experience with influencing senior executives and and senior customer leaders
B.S degree in Computer Science or a related field is required (M.S. preferred)

About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.

Benefits

At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

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Refine Your Search

senior manager, global premier support jobs in parramatta, nsw

Senior Manager, Global Premier Support

Senior OTC CBIA Manager - APAC

Hospitality Manager - MacKillop House Norwest

Senior Facilities Manager

Senior Change Manager

Workplace Organisation Consultant / Change Manager

Senior Project Manager

Senior Manager

Senior Learning Specialist

Senior Project Manager

Commercial Manager

Senior Client Success Manager, Enterprise

Associate Director, Senior Property Manager

Senior Facilities Manager

Senior Commercial Supplier Manager - Wine

Associate Director, Senior Property Manager

Strategy & Operations Senior Manager, Australia

Office Manager

Senior Property Manager Professional, Property & Asset Management

Senior Manager - Customer Support (Service Delivery)

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