In-Demand Desktop support lead Jobs in Parramatta, Nsw

IT Helpdesk Team Leader
systemsGo —Sydney NSW
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
Quick Apply
EUC Engineer
APM Group —Sydney NSW
- Full-time
- Hybrid work
- Management
- Analysis skills
- Communication skills
Quick Apply
Desktop Support Lead
AC3 —Sydney NSW
- $90,000 a year
- Full-time
- Free parking
Quick Apply
1d
System Administrator 2 - Sydney, Australia
M.C. Dean, Inc —Sydney NSW
- Weekend availability
- Senior Secondary Certificate of Education
- Bachelor's degree
- Associate degree
- Tuition reimbursement
Team Lead - Desktop Services
Reserve Bank of Australia —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
IT Operations Lead
Maxlife Care —Sydney NSW
- $80,000 a year
- Full-time
- Azure
- Administrative experience
- Bachelor's degree
Quick Apply
10d
Account Executive (AE / Closer) - Remote
Secure IQ Services —Crows Nest NSW
- Full-time
- Remote
Quick Apply
11d
Desktop Support Engineer
Link Group —Sydney NSW
- Contract
- Azure
- Administrative experience
- Communication skills
11d
Manager Workplace Technology – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney
Department of Parliamentary Services —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- No degree
- SharePoint
- Leadership
5d
Senior Technical Consultant (Level 3)
FUJIFILM MicroChannel —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
Quick Apply
Modern Workplace – Microsoft Windows 365 Engineer
Avanade —Sydney NSW
- Azure
- Analysis skills
- Communication skills
NQS Partner - NSW South & ACT
Goodstart Early Learning —Alexandria NSW
- Full-time
- Analysis skills
- Gym membership
Senior Consultant - Microsoft Modern Workplace & Infrastructure
FUJIFILM MicroChannel —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Customer service
- SharePoint
Quick Apply
3d
Modern Workplace - Microsoft Windows 365 Senior Engineer
Avanade —Sydney NSW
- Azure
- Analysis skills
- Communication skills
Level 3 Service Desk Engineer
EFEX —Sydney NSW
- $90,000 - $120,000 a year
- Full-time
- Azure
- AWS
- Communication skills
Quick Apply
End User Computing Analyst
NextSense —Macquarie Park NSW
- From $67,846 a year
- Contract
- Communication skills
- Annual leave
- Parental leave
9d
Infrastructure & Cloud Operations Manager
The GPT Group —Sydney NSW
- Full-time
- Azure
- AWS
- SharePoint
- Parental leave
- Referral program
11d
Networking and Field Engineer - Secom
Lyra Technology Group —Kingsgrove NSW
- Full-time
- Hybrid work
- Management
- Customer service
- Analysis skills
- Fuel card
Quick Apply
Modern Workplace – Microsoft Endpoint Manager Senior Engineer & Architect
Avanade —Sydney NSW
- Azure
- Management
Manager, Forensic Technology
BDO —Sydney NSW
- Full-time
- Scripting
- In-person
- Communication skills
- Health insurance
- On-the-job training

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IT Helpdesk Team Leader

systemsGo -
Sydney NSW

Quick Apply

Job Details

Full-time

Qualifications

ITIL Certification
SCCM
Customer service
Microsoft Office
Analysis skills
Bachelor's degree
ITIL
IT support
Organisational skills
IT
Communication skills

Full Job Description

About the Role

We’re hiring a Team Leader to join our client’s Sydney office! Our client is a global leader in medical equipment manufacturing, dedicated to advancing healthcare through innovation and excellence.

The role requires strong communication, customer service and analytical skills. This role will also require the resource to be a single point of contact (SPOC) for all escalated IT issues for the support services team.

Responsibilities

Be a SPOC for all escalated IT issues for the support services team.
Manages Service-Now ticket queue and ensures proper routing/escalation of Incidents and or requests.
Work as 2nd level support for system administration of Microsoft AD, Office 365 and other enterprise environments.
Mentoring new joiners in the team and providing operational and functional training.
Managing IT Asset inventory.
Lead on process improvements and manage the team to implement Global/Local programs.
Host weekly IT meeting for deskside team and presenting to Manager IT.
Creation and modification of user information, DL, Security groups etc. in Microsoft AD environment.
Experience with Corporate software solutions including SCCM, Imaging tools, Anti-Virus, Share point, Office suites etc.
Receive and respond to incoming calls, e-mails, and/or work from ticketing system and ensure timely closure of pending requests, maintaining SLA.
Lead in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring IT processes.
Monitoring of critical IT infrastructure and ensuring proper and timely escalation of system generated warning and alerts.
Lead in developing long-term strategies and capacity planning for meeting future IT inventory asset needs.
Write technical specifications, instructions, Knowledge base articles, and validation documents for end users and IT processes.

Qualifications

5 - 8 years relevant work experience.
Microsoft certification is a plus.
Good project management Skills.
Medical technology/manufacturing IT experience is a plus.
ITIL v3 experience is a plus.
Bachelor Degree is preferred.
Excellent technical knowledge of HP desktop and laptop hardware plus software, including Microsoft Windows products such and Microsoft Office applications.
Strong analytical and organizational skills.
Strong communication and customer service skills.
Driven to continually build knowledge and skills.

Required Skills

Build relationships with peers, stakeholders, and customers.
Become familiar with technology platforms and systems.
Become familiar with the IT organization as to be built out of the ITO program.
Ensure that support requests are captured in the ticketing system.
Have a clear understanding of the local IT environment and articulate additional training and education needs as demanded by the local environment.

Preferred Skills

Become a respected and trusted IT support services expert.
Be able to resolve 90% of incidents in a self-sufficient manner within defined SLA’s.
Be well integrated with the Asiapac support services organization and work in line with its structure and dependencies.
Lead regional and/or global projects as per the organization strategy.
Work in line with globally defined and available support services related processes and procedures.

Quick Apply

Refine Your Search

desktop support lead jobs in parramatta, nsw

IT Helpdesk Team Leader

EUC Engineer

Desktop Support Lead

System Administrator 2 - Sydney, Australia

Team Lead - Desktop Services

IT Operations Lead

Account Executive (AE / Closer) - Remote

Desktop Support Engineer

Manager Workplace Technology – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney

Senior Technical Consultant (Level 3)

Modern Workplace – Microsoft Windows 365 Engineer

NQS Partner - NSW South & ACT

Senior Consultant - Microsoft Modern Workplace & Infrastructure

Modern Workplace - Microsoft Windows 365 Senior Engineer

Level 3 Service Desk Engineer

End User Computing Analyst

Infrastructure & Cloud Operations Manager

Networking and Field Engineer - Secom

Modern Workplace – Microsoft Endpoint Manager Senior Engineer & Architect

Manager, Forensic Technology

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