End User Analyst - Macquarie Park
Make a real difference working within our Infrastructure Services team as an End User Analyst, partnering with leaders to support the teams who make a meaningful difference in the lives of people with vision and hearing loss.
Enjoy flexibility, two weeks of additional leave, and access to not-for-profit salary packaging benefits.
This is a Temporary Full-Time Opportunity (38 hours per week) reporting directly to the Infrastructure Manager and will work onsite at our Macquarie Park Headquarters.
About You:
- Certificate IV in Information Technology or equivalent.
- Demonstrated client-facing, written and verbal communication skills, with the ability to provide clear and effective technical support.
- Strong troubleshooting, problem-solving and multitasking skills, with a sensitivity to and appreciation of disability issues.
- Current NSW Driver Licence.
- Compliance with Child Protection legislation and a commitment to understanding and adhering to NextSense's child protection policies and procedures.
- A valid Working With Children Check (WWCC) and National Criminal Record Check (or willingness to obtain) are required.
Desirable experience:
- Minimum 18 months' experience providing IT Service Desk support.
- Working knowledge of Jira, Windows desktop environments, Microsoft 365 applications, Cisco VPN, iPhone and iPad administration, network printers, Zoom Meetings, Zoom Phone, and Active Directory account administration.
Our Purpose and Ambition
NextSense is a not-for-profit organisation supporting people with vision or hearing loss across Australia. We work with children, adults, and their families, providing a holistic approach to hearing services for newborns through to people over 90 years old, and helping children who are blind or have low vision to develop the right skills, mobility, and independence to confidently explore their world.
NextSense has been breaking boundaries since 1860, and we’ve been expanding our services ever since. Today, we deliver world-class education (both to children with sensory loss and to professionals in the field), cochlear implants, allied health services, therapy, research, and clinical services to children and adults. We’re a registered NDIS provider, working with our clients to achieve their own goals and potential.
We’re committed to research and innovation; harnessing the latest technologies and new ways of thinking and educating the next generation to lead the way in hearing and vision services.
How to apply:
If this role sounds like you, please click on the apply button and follow the prompts.
If you would like to learn more, please reach out to Oscar Yan, Infrastructure Manager at [email protected] for a confidential chat.
NextSense is a child safe organisation, candidate compliance with child protection legislation is essential.
