In-Demand (government and enterprise) Jobs in Para Hills West, Sa

Customer Support Analyst - Level 2 - Carelink
Civica —Adelaide SA
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- SQL
- Work from home
Quick Apply
PMO Manager - Transformation Office
ASC Pty Ltd —Osborne SA
- Full-time
- Microsoft Office
- Construction experience
- Leadership
- Parental leave
Industrial Capability Development Officer
ASC Pty Ltd —Osborne SA
- Full-time
- Microsoft Excel
- Writing skills
- Data analysis skills
- Parental leave
9d
Communications Systems Engineer (CSI-IPT)
Lockheed Martin Australia —Mawson Lakes SA
- Full-time
- Organisational skills
- Communication skills
Network Team Lead
ASC Pty Ltd —Osborne SA
- Full-time
- Parental leave
10d
MDM Engineer
ONE SOLUTION MOBILE & DATA PTY LTD —Unley SA
- $100,000 - $120,000 a year
- Full-time
- Azure
- In-person
Quick Apply
CX Technology Consultant
Datacom —Modbury SA
- Full-time
- Hybrid work
- CRM software
- Bachelor's degree
- APIs
Quick Apply
Senior Subcontracts Officer
BAE Systems —Edinburgh SA
- Full-time
- Hybrid work
- ERP systems
- Microsoft Office
- Administrative experience
Senior Business Analyst (24-month fixed-term contract)
ASC Pty Ltd —Osborne SA
- Contract
- Organisational skills
- Agile
- Construction experience
- Parental leave
14d
Business Development Manager (Government and Enterprise)
Vocus —Adelaide SA
- Full-time
- Hybrid work
- CRM software
- Business development
- Bachelor's degree
- Parental leave
Quick Apply
3d
Network Engineer
BAE Systems —Edinburgh SA
- Computer Science
- Administrative experience
- Bachelor's degree
9d
Workforce Planning Officer, Part Time
Adelaide Venue Management (AVM) —Greater Adelaide SA
- Part-time
- Restaurant
- Time management
Procurement and P2P Data Lead
KBR —Adelaide SA
- Full-time
- ERP systems
- Communication skills
- Parental leave
Microsoft Licensing Sales Coordinator
Datacom —Adelaide SA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
Quick Apply
Principal Program Manager
ASC Pty Ltd —Osborne SA
- Contract
- Construction experience
- Leadership
- Parental leave
Senior Solution Architect
CYOS Solutions —Greater Adelaide SA
- $140 - $160 an hour
- Contract
- Azure
- DevOps
- AWS
Quick Apply
2d
Configuration and Data Management Specialist
KBR —Adelaide SA
- Full-time
- Engineering
- Data analysis skills
- Agile
- Parental leave
Service Delivery Manager, Project Services
AVEC —Edinburgh SA
- Full-time
- Management
- No degree
- SharePoint
- Work from home
- Parental leave
6h
Senior Cybersecurity Incident Responder
Datacom —Adelaide SA
- Full-time
- Hybrid work
- Scripting
Quick Apply
Senior Payroll Advisor
John Holland —Adelaide SA
- Microsoft Excel
- Construction experience

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Customer Support Analyst - Level 2 - Carelink

Civica -
Adelaide SA

Quick Apply

Job Details

Full-time

Benefits

Work from home
Paid volunteer leave

Qualifications

Crystal Reports
Customer service
Microsoft Office
SQL
IT support
Citrix
Communication skills

Full Job Description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Why you will love this opportunity as a Customer Support Analyst – Level 2 at Civica

This role is central to delivering high-quality support to customers using Civica’s Carelink software solutions within the health and community care sector. The position operates within a collaborative support environment, working closely with customers and internal teams to resolve issues, optimise system usage, and ensure consistent service delivery aligned to SLA commitments.

The role provides exposure to a specialised product suite in a large-scale, mission-driven environment, enabling the development of deep product knowledge and technical capability. It combines customer engagement, problem-solving, and system support, contributing directly to the reliability and effectiveness of solutions used to deliver essential services.

Requirements

What you will need to be successful in this role

Demonstrated experience delivering customer service within an IT or software support environment
Strong ability to troubleshoot and resolve technical issues in a structured and methodical manner
Experience managing multiple support requests while maintaining quality and accuracy
Ability to prioritise workload effectively and escalate issues appropriately
Proven capability to work both independently and collaboratively within a team environment
Experience engaging with customers to understand requirements and support software-based solutions
Working knowledge of software applications within enterprise or large organisational settings
Strong written and verbal communication skills, including the ability to explain technical concepts clearly
Experience maintaining accurate documentation, including knowledge base articles and support logs
Ability to maintain up-to-date product knowledge and apply it to customer support scenarios
Professional and customer-focused approach in all interactions
Exposure to QA processes or contributing to product/service quality improvements

Nice to have

IT-related qualifications
Experience with Carelink+ or similar health/community care software
Knowledge of SQL query writing
Experience with Citrix environments
Experience with Crystal Reports
Familiarity with Windows operating systems in networked environments and Microsoft Office

Benefits

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Quick Apply

Refine Your Search

(government and enterprise) jobs in para hills west, sa

Customer Support Analyst - Level 2 - Carelink

PMO Manager - Transformation Office

Industrial Capability Development Officer

Communications Systems Engineer (CSI-IPT)

Network Team Lead

MDM Engineer

CX Technology Consultant

Senior Subcontracts Officer

Senior Business Analyst (24-month fixed-term contract)

Business Development Manager (Government and Enterprise)

Network Engineer

Workforce Planning Officer, Part Time

Procurement and P2P Data Lead

Microsoft Licensing Sales Coordinator

Principal Program Manager

Senior Solution Architect

Configuration and Data Management Specialist

Service Delivery Manager, Project Services

Senior Cybersecurity Incident Responder

Senior Payroll Advisor

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